"Although the room was clean the bathroom floor was slippery even in bare feet. The mattresses were not comfortable at all. Breakfast the next morning was sub par and overly expensive. The second night was awful. There was a storm and the hotel lost power, but only partial. One elevator out of three worked and some rooms had power, no wifi at all. Although this was due to natural causes which is understandable we needed electricity for our cpap machines. The hotel staff gladly changed our room to one with power but it was still an inconvenience packing and moving again. The next morning the hotel was still without power and still only one elevator working. Upon checkout we asked what kind of refund we would be getting and were told none, we would be getting Bonvoy points. As my husband and I don’t travel that much, due to health issues, money would be appreciated more than points."
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