2/10 Sangat Buruk
Keri
Bepergian bersama keluarga dan anak
24 Jul 2025
Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Oh where do I start. After driving 8 hours I arrived at the hotel at 3:30 (check-in time is 3) and none of the double rooms were ready. Ok fine, I was comped a night of parking for the inconvenience. I get into the room, TV is not working. After looking around for a reason I find the cable wire half out of the wall, a electrical outlet is wiggly and the plug for tv barely plugged in on top of 2 other plugs. Also, the AC wall unit cover was off the wall and resting on the floor. I went to the front desk and was moved to another room but if was obvious that I upset the staff. (I will be honest, I did walk up to the desk with a bit of attitude but I was tired and after having to wait for the room it's in an unsafe unacceptable condition.) After settling into the new room I went back to my car for something. I came back in and went to the desk asking about the breakfast offered in their lobby restaurant. With an attitude I was "handed" a menu. Ok fine, your hotel is overbooked and now you're down another room because you moved me, I get it but really...This is all day one. Day two, no hot water. Yup you read that right, no hotel water starting around 8am and it never came back on before we checked out on day 3. I was told multiple times it was being worked on but at one point I was told that it was up and working....still no hot water in my room. The hotel has potential if the property was actually kept up.
Keri
Menginap 2 malam pada bulan Juli 2025
