Front of property

Reviews of The Pitlochry Hydro Hotel

3.5 out of 5
The Pitlochry Hydro Hotel
KNOCKARD RD, PH16 5JH, Pitlochry, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 243 out of 841 reviews" "
Rating 8 - Good. 271 out of 841 reviews" "
Rating 6 - Okay. 191 out of 841 reviews" "
Rating 4 - Poor. 87 out of 841 reviews" "
Rating 2 - Terrible. 49 out of 841 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good parking, warm welcome and delicious traditional food. What’s not to like
Stayed 1 night in May 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very pleasant to stay at. The building itself is quite old but everything was clean and the staff was wonderful.
Stayed 1 night in May 2024
Response from Chris on 23 May 2024
Hi, thanks a million, we are all delighted with your review.BestChris

10/10 Excellent

kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place, great staff...older place with charm!!!!
Stayed 1 night in May 2024
Response from Chris on 23 May 2024
Hi, brilliant news, thats a few top scores on the bounce and it really helps with motivation to keep on doing it.BestChris

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute town, friendly and oh such beautiful countryside.
Stayed 1 night in May 2024
Response from Chris on 21 May 2024
Hi, thanks for the top score, we love it.BestChris

6/10 Okay

Kristina

Travelled with family
Liked: Staff & service
The property is very old but maintained. It was reasonably clean but style was outdated. The location is excellent for exploring the area. We choose the property because there was nothing else available. It was perfectly adequate for one night.
Stayed 1 night in May 2024
Response from Chris on 20 May 2024
Hi, not quite wowed you but we appreciate the positives.BestChris

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
no fridge. tv didnt work. couldnt be fixed in 2 day stay.
Stayed 2 nights in May 2024
Response from Chris on 20 May 2024
Hi. thanks for posting. None of our rooms have fridges and apologies on the tv situation. We think the problem was more analogue related as working fine now.BestChris

8/10 Good

Bobbi-Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the quaintness and the older look but some things do need updating. Curtains are terrible and stained. Shower head was smaller than actual knob for turning it on. Overall cute place though.
Stayed 1 night in May 2024
Response from Chris on 20 May 2024
Hi, thanks for posting, curtains in certain areas are on our hit list.Thanks for the positives.BestChris

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was unusually warm so windows needed to be open in our room. Unfortunately we didn’t sleep well as room 228 appears to be towards the back of the kitchen area where a very early delivery was made around 6am making a lot of noise. Sleep impossible. This was a stopover to get some rest on a very long journey so unfortunately we were more tired than we’d planned. Nice looking hotel and grounds with easy parking.
Stayed 1 night in May 2024
Response from Chris on 11 May 2024
Hi, really sorry to read things were not quite right. Ordinarily our first delivery is 7.30 so I will check on that.Thanks for the positives despite your frustration.BestChris

10/10 Excellent

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean comfortable and very welcoming to our dog
Stayed 1 night in May 2024
Response from Chris on 10 May 2024
Thanks a million, much appreciated.Chris

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Chris on 10 May 2024
Thanks

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Convenient
Stayed 1 night in Apr 2024
Response from Chris on 10 May 2024
Thanks for a top score, much appreciated.BestChris

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool, good room
Stayed 1 night in May 2024
Response from Chris on 10 May 2024
Thanks

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff. A very enjoyable stay and we are likely to be back.
Stayed 2 nights in May 2024
Response from Chris on 10 May 2024
Thanks so much, we are delighted.BestChris

8/10 Good

Andrew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had good amenities. Nice spacious bar and outside sitting area. Great for staying with dog and 5 minutes walk to centre of Pitlochry. Would definitely stay again.
Stayed 2 nights in May 2024
Response from Chris on 10 May 2024
Hi, great news and pleased all was well.BestChris

8/10 Good

Sara

Stayed 1 night in Apr 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris on 10 May 2024
Thanks

8/10 Good

Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, might look dated in some aspects in the common area . The room I slept in seems to have been modernized but the tv system is cruelly small considering the distance from the beds. A better isolation from the pool section might be desired . Rooms 1,-5 are passing close to the pool section which leave a smell of chlorine when passing through much of the day.
Stayed 4 nights in Apr 2024
Response from Chris on 26 Apr 2024
Hi, thanks for posting and despite a couple of grumbles you have been fair with your score which is appreciated.BestChris

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness
Hotel a little tired in places. Some of the staff could do with learning a few more "customer service skills ", staff on reception where very helpful.
Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Hi, thanks for posting. We have a developing team and all work as hard as we can to get as much right as we can.BestChris

4/10 Poor

terry

Stayed 1 night in Apr 2024
Response from Chris on 10 May 2024
Thanks

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paintwork & carpets needing some TLC
Stayed 2 nights in Apr 2024
Response from Artur on 20 Apr 2024
Hello, thank you for your post; the points have been noted.BestArtur

10/10 Excellent

George

Liked: Staff & service, amenities, property conditions & facilities
An older building,could do with some t.l.c but over all a really nice stay. Staff were lovely plenty of hot water and everything worked, really enjoyed the pool etc.
Stayed 7 nights in Apr 2024
Response from Artur on 16 Apr 2024
Hello, thank you for the review and the high score; it is greatly appreciated.Best Artur

8/10 Good

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lovely setting. Staff were all lovely. A good breakfast. The hotel is looking a little tired in general. I understand it’s an old building but keeping on top of rotting wood around the shower or painting jobs could be looked at. The hotel was clean.
Stayed 1 night in Apr 2024
Response from Artur on 16 Apr 2024
Hi, thanks for posting and positives, I will look in to maintenance issue straight away. Best Artur

6/10 Okay

Stuart

Travelled with partner
Liked: Staff & service
The building, beautiful, the main area’s inside are lovely, the bedrooms could be cleaner and brighter, for us we had the weekend including breakfast and dinner, breakfast 10/10 dinner on both nights 4/10 in my opinion the dinner was not value for money, overall stay for us 6 out of 10 would have been 8/10 if evening meals were better
Stayed 2 nights in Apr 2024
Response from Artur on 16 Apr 2024
Hi, thanks for your feedback and positives, sorry to hear you didn't enjoyed our dinner, I will check this with chef and see where we can improve. Best Artur

8/10 Good

Ann

Travelled with partner
Enjoyed stay only thing was could not open bedroom window
Stayed 1 night in Apr 2024
Response from Artur on 17 Apr 2024
Hi, thanks for posting and glad you enjoyed your stay.Best Artur

4/10 Poor

Natalie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Thanks

8/10 Good

Yvonne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Thanks

8/10 Good

Rita

Kettle was not working in the room. In the room 129 floor was very uneven. Car parking facilities are terrible. I am a Blue Badge holder and at 8.00pm on the 8th when I arrived there was no parking. The overflow car park was full of cars and some service vehicles. Looking at the vehicles I don’t think they were residents at the hotel.
Stayed 1 night in Apr 2024
Response from Artur on 10 Apr 2024
Hi, thank you for posting. I have checked the kettle and it was unplugged. Apologies for the issue with the car park; the hotel is very busy at the moment, and even a large car park like ours is sometimes full. Best Artur

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but in need of refurbishment otherwise a very relaxing and warm stay
Stayed 2 nights in Apr 2024
Response from Artur on 8 Apr 2024
Hi, thank you very much for top score, we love it. Best Artur

10/10 Excellent

Marlynne

Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Hi, thanks for the top score.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris on 26 Apr 2024
Thanks

8/10 Good

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very attentive and the food was delicious. We had dinner in the restaurant, sirloin steak was cooked to perfection and the fish and chips were to die for!
Stayed 1 night in Mar 2024
Response from Artur on 31 Mar 2024
Hi, great news and thanks so much for posting. Really pleased you enjoyed our food. BestArtur

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice big rooms , big single beds , food choices in restaurant and bar was very good and plentiful. The swimming pool and jacuzzi w are an added bonus.
Stayed 2 nights in Mar 2024
Response from Artur on 31 Mar 2024
Hi, thanks for the post, we are all pleased you had a nice time and thanks for the compliment on our team, food and room. Best Artur

6/10 Okay

IAN

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris on 26 Apr 2024
Thanks

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Very nice stay staff very efficient very clean but a bit tired .
Stayed 1 night in Mar 2024
Response from Artur on 25 Mar 2024
Hi, thanks for the post and kind words about our staff, glad you had a nice time.BestArtur

6/10 Okay

Charles

Business traveller
Liked: Staff & service, amenities
Was ok
Stayed 5 nights in Mar 2024
Response from Artur on 25 Mar 2024
Hi, thanks for posting.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
A warm comfortable hotel. Good food and choice, Spacious warm bedrooms with every facility. The Spa, was excellent and a great addition. Yes, the hotel does need updating, the windows and paintwork, but it did not in any way make our stay less comfortable. The price was competitive and would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Artur on 21 Mar 2024
Hi, thank you for your review, we are very happy that you had a pleasant stay in our hotel and hope to welcome you again soon. Best Artur

8/10 Good

Jan

Travelled with partner
Liked: Amenities
This was a lovely relaxing break and good value for money
Stayed 3 nights in Mar 2024
Response from Artur on 21 Mar 2024
Hi, thanks for the high score and we are all pleased you enjoyed your break. Best Artur

8/10 Good

Alan

Travelled with partner
Place needs updating . Food excellent.
Stayed 1 night in Mar 2024
Response from Artur on 21 Mar 2024
Thanks for posting and positives , yes some of the are are a little dated and we are working on them. Best Artur

10/10 Excellent

Stuart, Glenrothes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff.
Stayed 1 night in Mar 2024
Response from Artur on 21 Mar 2024
Hi, thanks for the post and wonderful comment, we really appreciate it. Best Artur

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Had a nice stay at the Pitlochry Hydry. Albeit it is extremely dated and straight out the 80’s the rooms are relatively clean and tidy. A smell of wet dog in our room. The pool and sauna were nice and relaxing. Thanks
Stayed 1 night in Feb 2024
Response from Artur on 17 Mar 2024
Hi, thanks for taking time to review us. Yes, we are an old building and each day we make progress on the appearance and comfort of it.BestArtur

4/10 Poor

rebecca

Travelled with partner
Disliked: Amenities, property conditions & facilities
Tatty rooms, we paid for a superior room, and it was cheap, office like furniture- room was large, but in no way worth the money spent. Service was average at best, no music in the bar or at the pool, so it had no atmosphere at all. The pool amenities weren’t good either, lots of broken lockers, we chose this hotel in part for the jacuzzi , which took approx 20-30mins to become operational again after one use. Very old and guests were sitting in it when off, on cleaning cycle. We waited 45 mins in the pool and didn’t get to use the jacuzzi or sauna as they were small or out of service. I wouldn’t stay here again. When we checked out, no one was at reception so we couldnt even feedback to them in person our disappointment.
Stayed 1 night in Mar 2024
Response from Artur on 11 Mar 2024
Hi, thanks for the post and apologise for a few issues, I can't find any record from Saturday of sauna or jacuzzi being out of service, but Ill double check that, sorry that we did not meet your expectation. BestArtur

10/10 Excellent

Keith

Business traveller
Plenty of free parking. Quiet area close to the town centre. Comfortable bed and spacious room. Bar and restaurant available. Would definitely book again if working in the area.
Stayed 1 night in Mar 2024
Response from Artur on 6 Mar 2024
Hi, thanks so much for the top score and kind words. Glad to hear that you will try us again at some point. RegardsArtur

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was manky. The carpet was actually disgusting it made me baulk. Stained, like urine. Dust on top of pictures about 1cm thick. Duvet was torn. Shower terrible. No heater in bathroom. General cleanliness was so so poor.
Stayed 2 nights in Mar 2024
Response from Artur on 6 Mar 2024
Hi, really sorry we have fallen short of your expectations. I will check room you stayed in this morning. Sorry things were not quite right for you.RegardsArtur

6/10 Okay

Leiby

Liked: Amenities
A lot of potential for this place, but will take time and money
Stayed 1 night in Feb 2024
Response from Artur on 1 Mar 2024
Hi, Thanks for the post, there is lot of potential and slowly we will make progress with upgrades. BestArtur

6/10 Okay

Neil

Disliked: Property conditions & facilities
The property could do with revamp pure quality lighting in the rooms. Well left was outdated. Staff went walking around with uniforms on every day clothing slate organization that menu wasn’t very great. Specially, the fish cake, coffee spelt over a carton, very uneven floor in the rooms and in the corridors I think the place needs a serious update in interior
Stayed 2 nights in Feb 2024
Response from Artur on 28 Feb 2024
Hi, thanks for review, and apologies that we did not meet your expectations, we are working hard every day and making continues progress. Best Regards Artur

6/10 Okay

James

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chris on 26 Apr 2024
Thanks

10/10 Excellent

Steven

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 3 star hotel
Lovely stay at Pitlochry Hydro. Receptionist on arrival, was not very welcoming but did his job. Other staff encountered were friendly and helpful. Breakfast hot and varied. Did not use leisure facilities. Room and facilities were the standard we expected for 3 star large hotel. Enjoyed our stay for exploring Pitlochry and surrounding area.
Stayed 1 night in Feb 2024
Response from Chris on 21 Feb 2024
Thanks for the post and top score, we love it.BestChris

6/10 Okay

Helen

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Chris on 21 Feb 2024
Thanks

6/10 Okay

John

Travelled with family
Liked: Staff & service
Good but needs a bit of work.
The location in Pitlochry is great and the hotel is good overall though it needs to upgrade some aspects. Family room was set out ideally with a double bed and two singles. Bathroom had all that was needed. Breakfast was adequate but bar meals reasonable priced. Room was cosy. Pool and sauna were good. Check-in was a bit slow though. Service a bit patchy - I wanted a coffee from the bar one day and there was no-one there. Spoke to a managerial-looking guy on the reception who said he'd do it. Waited ten minutes before giving up. Bedroom windows are single-glazed and there was a lot of mould around the frames. Showers and changing rooms are not really big enough, esp at peak times. Also, not enough vegetarian/ vegan choices for breakfast. Overall though we enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Chris on 19 Feb 2024
Hi, thanks for posting and a couple of scenarios we could have done a little better. We continue to work on all aspects of a customers stay.BestChris