Bar (on property)

Reviews of Wyndham Pittsburgh University Center

3.5 out of 5
Wyndham Pittsburgh University Center
100 Lytton Avenue, Pittsburgh, PA

Reviews

7.6

Good

Rating 10 - Excellent. 427 out of 1307 reviews" "
Rating 8 - Good. 389 out of 1307 reviews" "
Rating 6 - Okay. 258 out of 1307 reviews" "
Rating 4 - Poor. 148 out of 1307 reviews" "
Rating 2 - Terrible. 85 out of 1307 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff distracted andtalking to other staff when checking in. However they were friendly. Would like to have had hot water and coffee more easily accessible in the lobby
Stayed 3 nights in May 2024
Response from GM on 15 May 2024
Dear Cheryl, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future.Best, Coleman Hughes, GM

8/10 Good

Arundhati

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for visiting students
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Arundhati, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Pittsburgh. Best, Coleman Hughes, GM

8/10 Good

Laura

Travelled with family
Only bad thing was only one elevator was working
Stayed 3 nights in May 2024
Response from GM on 13 May 2024
Dear Laura, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the elevator. Thank you for your time in reviewing our hotel. Best, Coleman Hughes, GM

2/10 Terrible

JOHN, Seaford

Liked: Cleanliness
Disliked: Staff & service
2 of the 3 elevators were inoperable and I got stuck on the only one that was still working. When we checked in, there were 15 people waiting and only one check in attendant. The pool was closed and the dining was only accessible by going outside in the rain. Not a good experience.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear JOHN, I am deeply sorry to hear that we failed to meet your expectations and left you with a negative impression. It was never our intention to provide you with a substandard experience. Please accept my apologies for any inconvenience caused. Your feedback is highly appreciated as it helps us to improve and enhance our services for future guests. We value your business and hope that you can give us another chance to get it right. Sincerely, Coleman Hughes, GM

10/10 Excellent

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean! No real parking
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Thomas, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Coleman Hughes, GM

8/10 Good

Sandra

Liked: Cleanliness, staff & service
A very convenience location, close to everything !
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Sandra, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Wyndham Pittsburgh. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Coleman Hughes, GM

4/10 Poor

Janet

Liked: Cleanliness
Everything worked out well. I was given a parking space near the entrance with a notice for my windshield. But, the morning I was checking out the water had been turned off with no notice to me. It was due to renovations being done on that floor. I had to get dressed, pack up & move to another room so that I could wash my face & brush my teeth. No compensation offered, just a sorry.
Stayed 3 nights in May 2024
Response from GM on 8 May 2024
Dear Janet, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued Guest, I hope that you will return and see our highly anticipated results! Sincerely, Coleman Hughes, GM

6/10 Okay

ELizabeth, newark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from GM on 7 May 2024
Dear ELizabeth, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Coleman Hughes, GM

4/10 Poor

Rupendra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Dear Rupendra, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Coleman Hughes, GM

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
The hotel is under construction and that is understandable, the only issue we had was that only one elevator was working and we had to wait. Plus parking large vehicle was nearly ompossible
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear Glenn, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location . My apologies regarding construction and parking; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Coleman Hughes, GM

2/10 Terrible

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel as if literally around the block from my son's dorm. I was aware they were doing construction as well and I was fine with that. As I have been in the hotel industry for over 20 years and work during numerous hotel remodels. NEVER have I had construction workers walking floors where guest were staying. This is insane, and made me very uncomfortable and felt unsafe as I was traveling alone. But wait it actually gets worse, I mean horrific actually. I struggled to sleep planned on sleeping in before I had to drive 8 hours to New York. I wake up to loud voices and walking on the roof at 9:00 am. I know there's construction going on so I roll over and try to ignore it. I can't seem to ignore it bc it sounds as though there standing outside my bedroom window on the 9th floor..... that's crazy, but is it?!?! NO bc 2 men are standing on scaffolding outside my bedroom window at 9:28am, are u kidding me. I get up go down to the front desk to speak with the FOM. Who said there's to be no construction as it's graduation weekend and management was told no work. She claims she's going to tell the chief engineer to have it stopped. She asked what I would like done, um the men outside my room gone and do what is right before I reach out to corp. She was like I'll make sure to take of this for you. Well she comped a few items from the gift shop. That is inexcusable!!! I was exhausted and was so uncomfortable. At 11 am both men still outside my room window. Despicable
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Barbara, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we thank you for your business. We hope to redeem ourselves to you on a return visit someday. Sincerely, Coleman Hughes, GM

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff. Very clean.
Stayed 2 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear Marion, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Coleman Hughes, GM

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Mary, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Coleman Hughes, GM

10/10 Excellent

milko, Guttenberg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They’re going under renovation no, no pool or fitness center?
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Dear milko, Thank you for taking the time to write. I appreciate your honest feedback regarding how our renovation affected your experience. My apologies that our pool and fitness center were not easily accessible during your stay. Sincerely, Coleman Hughes, GM

10/10 Excellent

Rong

Stayed 2 nights in Apr 2024
Response from GM on 15 May 2024
Dear Rong, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Coleman Hughes, GM

10/10 Excellent

Charles

Stayed 1 night in Apr 2024

10/10 Excellent

JANICE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything!
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Dear JANICE, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Coleman Hughes, GM

10/10 Excellent

Holly, Mechanicsburg

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Dear Holly, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Coleman Hughes, GM

8/10 Good

LIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad hotel with comfortable bedding and room. Only the fitness center was closed recently. No reminder before.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear LIN, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. Your feedback provides us with the valuable information that we need to improve communication. We appreciate your patronage and hope to see you again soon. Best, Coleman Hughes, GM

8/10 Good

Paula

Stayed 2 nights in Apr 2024

2/10 Terrible

CLAUDIA, BRIARCLIFF MANOR

Stayed 1 night in Apr 2024
Response from GM on 10 May 2024
Dear CLAUDIA, I'm sorry to hear that your visit was not up to your expectations. As someone who takes pride in providing comfort to all our guests, it's disheartening to learn that we fell short in your case. Your feedback is valuable to us and we appreciate you taking the time to review our hotel. We are committed to making improvements and hope to have the opportunity to better serve you during your next visit to the area. Sincerely, Coleman Hughes, GM

6/10 Okay

Divya

Travelled with family
Liked: Staff & service
Property is a little old but very conveniently located from Pitt and CMU. Room was ok but water leaked in the shower, only one of the 3 elevators worked throughout our stay. Had to wait long times just to get on and off the 9 th floor. Parking was $40 per night in their small lot which is absolutely ridiculous.
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Divya, I am pleased to see that you had a decent stay with us. However, I am disappointed that we were unable to provide you with an amazing experience. We aim to surpass our guests' expectations, and I apologize for failing to do so. We value constructive feedback and rely on it to focus on areas that require improvement. I hope you will give us another chance to provide you with an even better experience in the future. Sincerely, Coleman Hughes, GM

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service
The hotel is located in a great location for Schenley Park, Carnegie Museums and other historic sites. All walkable. Unfortunately the hotel is under construction and the dining option is rough. The construction noise was so loud we could not talk during breakfast on Saturday morning. And the dust in the restaurant from construction was pretty bad. Room was very clean though so we would definitely book again.
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Dana, It is fantastic to know that our crisp rooms and walkable location contributed to an overall enjoyable experience. We appreciate your informative words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Coleman Hughes, GM

8/10 Good

Derek, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities
n/a
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Derek, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Coleman Hughes, GM

4/10 Poor

Humza

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Humza, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Coleman Hughes, GM

6/10 Okay

Alkamal

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Parking is a nightmare even after paying $30
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Alkamal, I am sorry that you were disappointed with the parking. In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Coleman Hughes, GM

10/10 Excellent

Tiffany, Clarksburg

Liked: Cleanliness, amenities, property conditions & facilities
They’re doing renovations and the upgrades are really nice. I’ve stayed here many times as it is close to CMU. The staff are amazing.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Dear Tiffany, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and uplifting words regarding your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM

10/10 Excellent

Sukesh

Liked: Staff & service
Everything was predictable and good.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Dear Sukesh, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Coleman Hughes, GM

8/10 Good

Kerry

Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Kerry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Coleman Hughes, GM

6/10 Okay

Tanya

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Very disappointed in this recent visit
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Tanya, I am sorry to see that our property did not provide you with a good stay. We always want to leave a positive impression and it appears we fell short. We hope to redeem ourselves to you on a future visit and are at your service should you wish to discuss how we could do better next time. Sincerely, Coleman Hughes, GM

6/10 Okay

MiJeong

Disliked: Property conditions & facilities
It is noisy due to the renovation.
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Dear MiJeong, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Coleman Hughes, GM

2/10 Terrible

Kara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was under construction when we arrived. We had no prior notice of this. The construction was loud and we could hear it even high up in the building. There were amenities that we paid for, but were closed. The television was not hooked up to WiFi and had no apps - so we had no option to watch a movie. Not ready for guests.
Response from GM on 4 Apr 2024
Dear Kara, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize that our renovations kept us from meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. We hope to host you again when all our upgrades are finished. Sincerely, Coleman Hughes, GM

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
renovation going on but room was nice and location was great for Pitt and Carnegie Mellon visit
Stayed 2 nights in Apr 2024
Response from GM on 4 Apr 2024
Dear James, We are thrilled that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Coleman Hughes, GM

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disturbances were minimal amidst the renovations being done. Newly renovated rooms are excellent.
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Bruce, We are thrilled that you had a first-rate experience at the Wyndham Pittsburgh University Center despite our ongoing renovations. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Coleman Hughes, GM

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Gary, Thank you for choosing us and for taking the time to review our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Coleman Hughes, GM

2/10 Terrible

Tina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The entire hotel smelled very strongly of cologne that was extremely painful on my sinuses and lungs.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Tina, We regret that your time with us didn't meet your expectations. I'm sorry you detected an odor. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Coleman Hughes, GM

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Christine, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Coleman Hughes, GM

10/10 Excellent

zhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

AMIT

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Within few minutes walk of Campus. Had trouble with faucet in one room. It only has scalding hot water and no cold water.Parking was 40 bucks ( with tax)
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear AMIT, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Coleman Hughes, GM

6/10 Okay

Tracy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear Tracy, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Coleman Hughes, GM

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Undergoing renovations
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Timothy, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Coleman Hughes, GM

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Eric, Fort Drum

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

amanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Stay there every time we go to UPMC
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear amanda, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your loyalty and continued faith in your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM

8/10 Good

Lillian

Liked: Cleanliness, staff & service
There is construction at this property but the staff really worked to lessen the impact on our stay. It is a great location to museums, universities and dining. The staff really made the difference though.
Stayed 4 nights in Mar 2024
Response from GM on 17 Mar 2024
Dear Lillian, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Coleman Hughes GM

10/10 Excellent

SENTHIL NATHAN

Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Our newly renovated room offered a nice view, stylish furniture, and comfortable bed. The hotel was in the midst of a lobby renovation but the staff handled the temporary desk location and other interruptions with aplomb. Hope we get back when the work is complete.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear John, It is wonderful to hear that our Wyndham was an excellent “home away from home”' during your recent trip to Pittsburgh. I am glad that the staff was very attentive and that you felt comfortable despite some of our renovations being completed. Thank you for your business, and please come see us again soon. Best, Coleman Hughes GM

8/10 Good

Stefanie

Business traveller
Liked: Cleanliness, staff & service
Overall it was very nice. Unfortunately it was under construction at the time we stayed. We did not know this when we booked, fortunately it didn’t impact our stay.
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Dear Stefanie, Thank you for sharing your kind feedback. We are so pleased to hear that you enjoyed your stay. We appreciate your patience while we renovate and apologize that it was not effectively communicated during the reservation process. We hope you’ll return to see our highly anticipated results. Thank you for staying with us. Best, Coleman Hughes GM

6/10 Okay

Irene

Travelled with family
Liked: Staff & service
Disliked: Amenities
They were under extensive renovation. I’m sure when it’s done it will be beautiful. Unfortunately there was no notification of this when I was making the reservations. I would have chosen a different hotel.
Stayed 2 nights in Mar 2024
Response from GM on 6 Mar 2024
Dear Irene, Thank you for sharing your feedback. I appreciate your honest feedback regarding how our renovation affected your experience; please forgive us. My apologies for any frustration experienced on this visit and we hope you will return to see our completed results. Sincerely, Coleman Hughes, GM