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"Upon arrival, the front desk was disorganized and not customer service oriented. We were simply asked for a $200 security deposit with no explanation of hotel amenities—no Wi-Fi details, brochure, or map. The hotel appears poorly managed and understaffed, and some staff members do not speak English.When we were escorted to our room, we immediately noticed issues. The bar fridge was not stocked, and the floors were still dirty from previous guests. We had booked an ocean view room, but the view was extremely limited—this should honestly be labeled as a “partial ocean view,” as the advertising is misleading.While the resort itself is small, quiet, and the property is visually nice with beautiful sunsets, the room had serious cleanliness and maintenance problems. The towels were dirty, yellowed, ripped, and had makeup stains. The glasses had visible lipstick marks. The sliding door did not close properly, leaving a gap that allowed bugs inside. The blackout curtain initially didn’t work, and once fixed, we saw it was heavily stained and possibly moldy. Although we reported these issues right away, it was disappointing that the room had not been properly cleaned to begin with. We were also locked out of our room multiple times due to malfunctioning key cards (the door lock batteries had to be replaced). The safe didn’t work and required maintenance to reset it. Towels were not replaced daily, and the shower had low pressure with barely warm water. "

"Exc"

"Our stay at Hotel Amira was beyond expectations and exceptional. The location and the staff, especially the hotel manager, went above and beyond to make our stay more than comfortable. The location was great. Several choices of restaurants nearby and close to beaches. Having stayed at many places in Costa Rica I would highly recommend Hotel Amira as a great place to stay."

"Excellent stay"

"Great staff, restaurant 5star "

"Clean, friendly staff, comfortable but squeaky beds. "

"We can’t say enough about our stay. Millie and Vincent are incredible and took such care to make sure our stay was perfect. The room was immaculate and the grounds are gorgeous. Short walk or car ride to amazing restaurants and a gorgeous beach. The only bad part was leaving! We will be back!"

"Stay was decent , staff was great. But the rooms didn't have hot water again. I stayed there in January and there was no hot water. The same thing happened this time. You have to fix the hot water. Thank you"