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Reviews of Casa das Arcadas

3 out of 5
Casa das Arcadas
Rua dos Mercadores nº77, Ponta Delgada, Ponta Delgada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 95 reviews" "
Rating 8 - Good. 30 out of 95 reviews" "
Rating 6 - Okay. 3 out of 95 reviews" "
Rating 4 - Poor. 4 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kjell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Fawzia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, service and facility.
Stayed 1 night in Apr 2024

4/10 Poor

Sardar

Liked: Staff & service
Disliked: Amenities
The water was cold during my stay and I couldn’t shower
Stayed 1 night in Apr 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service! I arrived quite early and they let me store my luggage and let me know when my room was ready. I needed a nap and a shower after traveling so long! Much appreciated Very easy check in and out as all done over phone Nice location just off beaten track so not loud and walkable to all of town. Cool little place with great details like arches and old beams. No view but that wasn't needed. Windows open for fresh air and sound of rain. Nice sized room but small shower and bathroom for Americans. Get used to it. Comfortable bed Microwave and fridge and fileted water available and electric kettle in room.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Apr 2024
Response from EJ on 28 May 2024
Dear Amy,Thank you very much for your positive feedback! It was a pleasure having you with us and we hope to receive you again in a near future. Take care!Kind Regards,Casa das Arcadas.

10/10 Excellent

Bruce, Bedford

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in the heart of the city.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. It was clean and quiet. I liked the access to the kitchen and dining area.
Stayed 4 nights in Oct 2023
Response from Eli. on 28 Oct 2023
Dear Matthew,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards,Casa das Arcadas.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room quiet, clean and on a mosaic stone lane way with small shops and restaurants, very quaint.
Stayed 2 nights in Oct 2023
Response from Eli. on 28 Oct 2023
Dear Kevin,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards,Casa das Arcadas.

2/10 Terrible

merle

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We arrived at the property after flying from Las Vegas to Boston and from Boston to St Michael Azores. It was about 9:00 pm when we arrivedat the property. They contacted us with a list of instructions and a code to open the door. As we entered, there was a very big staircase and nothing else. We are senior citizens with very heavy luggage. We, somehow managed to carry the luggage up the stairs. There was no one upstairs to tell us our room number or give us a key. The instructions said to call when we arrive. There was no wifi, and no phones that we could see, so calling was impossible. We had no choice but to leave. Most of the hotels were booked. We drove around till 1:00 am an we finally found a hotel that had a vacancy. This was the worst trip ever.
Response from Elisabete. on 15 Sep 2023
Dear Nicolau,Thank you very much for the time you took to comment us.We send the check-in instructions to our guests on the day before, yours had your room number identified. Along with the instructions, there's our contacts. At the reception of our property, there are sheets available with the WIFI information. While booking the room, the agency must let the guest know that the rooms are acessible by stairs only. We apologize for the fact that you were not able to enjoy our facilities. All the best. Kind Regards, Casa das Arcadas.

8/10 Good

Kimberly

Stayed 1 night in Aug 2023
Response from Elisabete. on 15 Sep 2023
Dear Kimberly,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa das Arcadas.

10/10 Excellent

Mussamo

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jun 2023
Response from Elisabete. on 7 Aug 2023
Dear Mussamo,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa das Arcadas.

8/10 Good

Kim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great place to stay
The hotel is right in the city center, just one street from the sea, yet quite. The room was very spacious and comfy, the service perfect and we just loved the picnic basket breakfasts.
Stayed 7 nights in Aug 2022
Response from Francisco on 22 Aug 2022
Thank you very much for your feedback Dear Veronika. It was a pleasure having you as a guest. We are glad that you enjoyed your stay. We hope to see you again in a near future.

8/10 Good

Christina

Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Francisco on 27 Jul 2022
It was a pleasure having you as guest, we hope to see you in a near future.

10/10 Excellent

Jakub

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of restaurants around. Quick taxi from the airport. Will book here again when visiting. Prompt responses from the staff.
Stayed 1 night in Jun 2022
Response from Francisco on 27 Jul 2022
It was a pleasure having you as a guest. We hope to see you in the near future

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I might have missed it but note there are stairs and no elevators so if you have large luggage, you will need to carry that up yourself potentially up to 1 - 2 floors depending on where your room is. The stairs are sturdy and wide, but may not be for everyone. There is a nice kitchen area shared by everyone, a nice place to sit and have tea or coffee or even cook your dinner. The breakfast basket is left outside your room door and contains everything from dishes, cutlery, yogurt, fruit, cheese/ham/bread/butter, coffee/tea - the whole works! The staff is helpful and responsive on WhatsApp. The only thing I would suggest for them to improve on is the bathroom amenities. There is a pump bottle of hand soap for the sink but they provide a similar thing for the body wash/shampoo in a plastic hanger/holder. For easier use and convenience they should just have these pumps attached to the wall. For the sink had soap, this might free up a bit of space to put a few personal toiletries. The plastic holder is essentially useless as you can't pump the wash easily while inside the holder. I think the housekeeping staff just need to follow a check list of what they need to check for. My friend's room didn't have body wash and they never came with a pump for that up to the time we checked out. Instead the office staff poured it in a cup for her.
Stayed 4 nights in Jun 2022
Response from Francisco on 27 Jul 2022
It was a pleasurehaving you as a guest, we will take your feedback in consideration. We hope to see you in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Francisco on 27 Jul 2022
It was a pleasure having you as a guest, we hope to see you in a near future.

8/10 Good

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location excellent. Room beautifully appointed. Bed very comfortable. Staffing???? I could have been on the back side of the moon.
Stayed 4 nights in May 2022

10/10 Excellent

helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was only one brief stay and on the way back it was full on the date requested which was a shame. Next time we will stay again with you as it's a beautiful place many thanks
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing
It is sold as an hotel room but it is not. It is a refurbished traditional house with various rooms. This makes it no soundproof and very noisy stay both beacuse of other guests (I was woken up multiple nights at 2 am by new guests arriving as rooms are no sound isolated and guests think treat it as their own house as it is hoe it looks like) than by the street noise. Do not add breakfast to the booking as this will consist in a basket with food left in front of your door in the morning, the cost of breakfast is 10 euros per night and the content of the basket is really disappointing: yogurt, bread, butter, jam and a juice. In the same street there is Bagga in which you can pick your fresh breakfast starting from only 2 euros (yes everywhere food is very cheap in ponta delgada). My room smelled of mould (guess is what you get with a traditional house) and internet wasn't working on all my devices, which made my stay not so comfortable. This is really something the property should solve. The view from the window was on another wall, so not very nice to spend time in the room. The price of the accommodation is quite affordable and very central in the town but definitely I wouldn't pick this again to have a comfortable stay.
Stayed 7 nights in Apr 2022

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Casa das Arcadas is very well located. There's no parking lot available in the building but there's the city center park so it wasn't a problem. The room was lovely, a very big compared with other places I've stayed in. Other thing that attached me was the aesthetics of the place. There's also a shared space were you can cook and eat - very convenient. There was no one to receive us when we arrived but the process was really easy - you receive a code for the main door and your room keys will be on your room door. I'll definitely recommend this place.
Stayed 6 nights in Nov 2021
Response from Henrique on 5 Dec 2021
Dear Guest, Thank you very much for your kind words! See you soon!

10/10 Excellent

Jose Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small B&B in downtown Ponta Delgada. Room was spacious and comfortable. The location couldn’t be better.
Stayed 2 nights in Oct 2021
Response from Henrique on 5 Dec 2021
Dear Guest, Thank you very much for your kind words! See you soon!

10/10 Excellent

Lisana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Love the restored architecture of this property. Everything was clean and the shared spaces were as well. Definitely recommend this place to anyone. Couples and families.
Stayed 2 nights in Aug 2021

8/10 Good

Alena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Nicolau on 4 Jun 2021
Thank you

8/10 Good

Alena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Nicolau on 27 May 2021
Thank you for the review :)

8/10 Good

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Nicolau on 27 May 2021
Thank you for the review

10/10 Excellent

HCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, modern, and clean
Very nice, air conditioned rooms right close to everything. Compared to other places we stayed this really felt more like a hotel and less like a hostel. Modern decorations in a fully renovated building, but you can still see the impressive architecture with volcanic rock arches and wooden roof beams. Especially at the price we got it this was by far the best lodging experience we had in the Azores. The breakfast that gets served at the door is so good you can even make a lunch sandwich as well. Very very good value for money.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Nicolau on 30 Mar 2020
Obrigado pela sua avaliação

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Nicolau on 12 Feb 2020
Obrigado pela sua avaliação Com os melhores cumprimentos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostal in heart of city centre. Modern and clean room. Very friendly staff. Hope back again
Stayed 1 night in Dec 2019
Response from Nicolau on 18 Dec 2019
Thank you for your stay and preference. We hope that you return again soon With regards from Ponta Delgada

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Unique rooms. Very modern. Very friendly and helpful staff!
Stayed 2 nights in Nov 2019
Response from Nicolau on 20 Nov 2019
Thank you for your review :) We hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and accomodating. I had just arrived early morning from an overnight flight, and I had an all day tour scheduled before the formal check-in time. They allowed me to leave my luggage in their staff room so as to not have to carry it with me all day, which I very much appreciated. The room and bathroom was very clean and more than adequate for one or two people. Overall, I was very satisfied with my stay here, and would absolutely stay here again in the future. I recommend!
Stayed 2 nights in Oct 2019
Response from Nicolau on 4 Nov 2019
Thank you very much for your words as they are very important to us. With regards from Ponta Delgada

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful place to stay. It was beautifully decorated and was very clean. The beds were comfortable , great shower pressure and quiet. We had no disturbances in or outside the building. The staff were very helpful. We were able to check in early which really made our day better. We have stayed at casa conforto, casa arcades and will be staying at casa Mercedes next week when we return from Pico island. All the buildings seem to be under the same company and the buildings are clean and cares for. I would definitely stay here again.
Stayed 2 nights in Oct 2019
Response from Nicolau on 26 Oct 2019
Thank you for your review. We hope that you return again soon. With regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sim gostei muito,bem situada,limpo,novo,staff muito simpático
Stayed 8 nights in Oct 2019
Response from Nicolau on 18 Dec 2019
Muito obrigada pela sua avaliação. Ficamos à sua espera para uma nova visita. Com os melhores cumprimentos de Ponta Delgada

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Nicolau on 24 Aug 2019
Thank you very much for your review. We hope that you return again soon :)

8/10 Good

A., Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the old city center. Welcoming staff who waited for us very late because of our plane. Well renovated and designed rooms in a typical beautiful historical building. You can enjoy a shared kitchen and living room. Please note that this is not a hotel in the sense that there is no 24h reception desk but the staff is available any time on request by phone/whatsapp.
Stayed 2 nights in Aug 2019
Response from Rodrigues on 21 Aug 2019
Thank you for your comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excelent stay. The rooms are very spacious very clean and nicely decorated. The location is excellent and the managers are excellent and attentive.
Stayed 5 nights in Aug 2019
Response from Rodrigues on 12 Aug 2019
Thank you for your comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Rodrigues on 12 Aug 2019
Thank you for your comment

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Casa das Arcadas on 16 Jun 2019
Hello, Thanks for your feedback. Hope you enjoyed your stay in Casa das Arcadas. I hope to see you again. Best Regards

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stylish room in the center of town!
Beautiful updated building and updated room. Right in the center of town for you to explore and enjoy the beautiy of the city of Ponta Delgada. Kitchen available for you to use and rooms are comfortable and very stylish which was really unexpected! Only downside is there is no parking available if you rent a car but there is a parking garage nearby and has street parking if you can figure that out!
Stayed 2 nights in May 2019
Response from Casa das Arcadas on 6 Jun 2019
Hello Johnny, Thanks for your feedback. Hope you enjoyed your stay in Casa das Arcadas. I hope to see you again. Best Regards

4/10 Poor

laura

Travelled with group
Disliked: Amenities, property conditions & facilities
El agua caliente no funcionaba estaba el grifo mal
Stayed 4 nights in May 2024

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Stayed 5 nights in Jan 2024

8/10 Good

Betty Andrée

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bien
Stayed 9 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Adrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly great facility and location. Price/quality very goog.
Stayed 1 night in Sep 2023
Response from Elisabete. on 6 Sep 2023
Dear Adrie,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa das Arcadas.

8/10 Good

Giorgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamentino centralissimo a Ponta Delgada, comodo e vicino alla fermata dei pullman, dei supermercati. La via in cui si trova è quella principale della città, con alcuni bar sotto casa (quindi non proprio silenziosissima) ma basta chiudere le finestre ed accendere il condizionatore. Comodissima la zona cucina a disposizione di tutti gli ospiti, fornita di ogni utensile utile per poter cucinare ciò che si vuole. L'unica scomodità che abbiamo avuto è stata la mancanza di uno stendino, o una zona lavanderia, dove stendere e far asciugare le nostre cose. Ci siamo dovuti arrabattare ed appendere alla doccia o alle ante degli armadi costumi ed asciugamani (la stanza era senza balcone). Nel complesso comunque una ottima struttura!
Stayed 8 nights in Aug 2023
Response from Elisabete. on 6 Sep 2023
Dear Giorgia,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa das Arcadas.

10/10 Excellent

Pernille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great facilities!
Stayed 8 nights in Aug 2023
Response from Elisabete. on 22 Aug 2023
Dear Pernille,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards,Casa das Arcadas.