"Our arrival experience at Parc Hotel Miramonti was extremely disappointing and stressful. We had booked and prepaid through Expedia for two people, half-board, in a superior room with a mountain view. Despite this, upon arrival we were told that the reservation only covered one person and that we had to pay an additional €70. When we checked the hotel’s own website, the rate for two people with half-board was still showing about €100 less than what we were being charged.
When we reluctantly agreed to pay the €70 just to end the argument, we were then told we would actually need to pay €293 additional euros because the “rate had changed.” We were forced to pay this on-site, even though our Expedia reservation was already fully prepaid. Despite showing proof of payment, we were denied a refund. Staff said they would contact Expedia, but this dragged out for hours, and we were only able to check in after 8 PM and were not given a refund
Room Issues: The room we were given did not match what we had reserved and paid for, we had booked a superior room with a mountain view, but were placed in a standard room. Because I am 7.5 months pregnant and we were exhausted from traveling, I did not have the energy to argue further and resigned myself to what was provided.
The room itself had multiple, No internet throughout the night (we could not even open the bar menu PDF). Oddly provided toiletries (4 shower caps, 4 shower caps, only one lotion and shampoo, no conditioner, no vanity)."
