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"Greeted by friendly receptionist on arrival who showed us to our large, airy sea view room. Room was clean and bed was very comfortable. Dinner in the evening was freshly cooked and served in the dining room. Plenty of choices for breakfast and this was cooked to order. I am coeliac, so gluten free options were available."

"We were so disappointed when we arrived at the Heights. The outside of the building looks very municipal. Inside we were greeted by the receptionist who was really friendly, welcoming and helpful, as were all the staff at the hotel. As we walked through the corridors to our room things went down hill. The walls were covered in pebbledash, which again looked like a municipal building. Not what one would expect inside a hotel where we payed almost £200/ night. The room decor was extremely dated and again, a real disappointment for what we paid. Our room was clean and had a large bed, and the shower was ok, but the towels provided were very thin and frayed! Not a big deal, but the coffee cups were really awkward to use as the handles looked like they had been fixed upside down. They must have been seconds. Our room overlooked an ugly building and parked van. There was a notice in the bathroom expressing the managements concern regarding the environment, which I would wholeheartedly support. It was therefore very disappointing to be provided with plastic cups. The hotel requires a total upgrade in all areas. I’d like to re-iterate that all the staff in the hotel were delightful. I think you will have gathered by now that we will definitely not be returning and would not recommend. We have since checked into a hotel for our second nights stay, paying considerably less for a beautiful room with an amazing view. "

"Clean room, staff were so kind and helpful truely going out of their way to help us. Would definitely stay there again."

"Beautiful and comfortable bathroom. Cosy bed. Very clean, but the carpet is a bit old. Half of the sockets are also round legged."

"My third visit. Very comfortable bed and clean bedroom and bathroom. On site EV charging is a great facility, plus easy parking. Whilst no cooked breakfast what is offered is very good and there is plenty to eat. Great pub with excellent food - very generous portions. Very accessible to be able to explore Dorset and the option of the train station on the door step is perfect if you don’t drive."

"Astonishing."

"Didn’t have breakfast so can’t comment but lovely spacious room"

"Amazing location. The rooms are fine for what they are. Clean towels and daily room clean. The young lad on the reception was very polite and helpful too."

"Great stay - the breakfast was excellent and customer service was too."