Lobby

Reviews of Park Lane Suites and Inn

2.5 out of 5
Park Lane Suites and Inn
809 SW King Avenue, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1094 reviews" "
Rating 8 - Good. 322 out of 1094 reviews" "
Rating 6 - Okay. 109 out of 1094 reviews" "
Rating 4 - Poor. 49 out of 1094 reviews" "
Rating 2 - Terrible. 24 out of 1094 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely no parking if you happen to be staying while there’s a soccer game going on. Zero ventilation, the entire room gets humid from the shower and stays that way- there was literally condensation on the back of the toilet our whole stay (4 nights) and none of the towels dried either. Photos look MUCH nicer than in person. I will say the staff is SUPER nice and helpful… but the room itself and parking issue were enough to make the decision not to stay here again.
Stayed 4 nights in May 2024

8/10 Good

Barbara

Travelled with partner
Wonderful small old place nice suites. They are trying to keep them up
Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel on the western edge of downtown. Very close to Providence Park and a Max light rail stop, several stores and restaurants. The suite I had was very spacious; looked to be setup with long term stays in mind. Staff were very friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was iffy. Shower had little pressure and temp was hard to adjust. Staff was friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room.
Stayed 1 night in Mar 2024

8/10 Good

Christian, Lausanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They are actually two buildings. The second one where we stay is not so convenient. It’s more motel than the main one. Parking is not very easy. Good location, you can even walk 30 mn) to get nice locations. Nobody came to clean the room but we stay two nights.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very informative front desk staff. Excellent service. Would recommend this location.
Stayed 2 nights in May 2024

8/10 Good

Melody Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I keep forgetting that if you're early for checkout, they have cookies that actually look like they'd be really good. My room shared a door with the neighbors and I could hear them snoring most of the night. Not a huge deal but it made me feel like if I was awake I might wake them up just existing. I will keep coming back.
Stayed 1 night in May 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and within easy walking distance to all great tourist places. Staff so friendlu and always so sipportive with all queries. Would highly recommend.
Stayed 4 nights in May 2024

4/10 Poor

Rosalind

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was not well maintained. Dirty walls, looks very shabby. The photos were a misrepresentation of the hotel condition. Pros: close to Nob Hill, free parking (although tight and difficult if you have a large SUV), economical.
Stayed 1 night in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
The hotel was nice and clean. Parking was challenging to find because I had arrived at 9PM.
Stayed 1 night in May 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Just kind of dingy.. tbh everyone I interacted with was great.. it’s just a somewhat rundown motel in Portland. Nothing sketchy, nothing bad, just not awesome. Feel bad giving 3 stars but it wasn’t very comfortable. Toilet only flushed if only liquid, for example..
Stayed 5 nights in May 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Nihala

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Lissa

Stayed 3 nights in May 2024

10/10 Excellent

Aung

Travelled with group
Liked: Cleanliness, amenities
Very convenion
Stayed 2 nights in May 2024

6/10 Okay

Wesley, Central Point

Business traveller, Travelled with partner
Liked: Staff & service
This is an OK hotel for the price. The feel and condition are similar to a Motel 6 but it is a good location with parking in The downtown Portland area. Parking is very tight with little to no room if anyone parks next to you though.
Stayed 2 nights in May 2024

10/10 Excellent

pia, cannon beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly helpful!
Stayed 1 night in May 2024

2/10 Terrible

Jaime

Stayed 3 nights in Apr 2024

8/10 Good

Neil

Stayed 2 nights in May 2024

8/10 Good

Baharak, Woodlandhills

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Baharak, Woodlandhills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with great location free parking and reasonable price
Stayed 1 night in May 2024

10/10 Excellent

pia, cannon beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty standard for the price and age of building. We were content and it was close to walk to the Japanese gardens, cafes, grocery and transit.
Stayed 1 night in May 2024

8/10 Good

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great in a convenient location walking distance to the Alphabet District , MAX line , Providence Park , and Washington Park. I wish the curtains in the room were blackout curtains though. I didn’t sleep well due to light permeating into the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to my old neighborhood it was like being home again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay if you like a little class! Home away from home.
Stayed 8 nights in Apr 2024

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Have stayed there three times and yes they have free parking, but twice I have not been able to leave in the morning because I couldn’t open my car door due to the parking spaces being so tight. The location is great and big rooms at a fair price and staff is friendly and helpful. The motel section has no working ice machine and the rooms very basic. The inn feels more like you are staying in a small apartment, but are more expensive.
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 30 Apr 2024
Hello Mark. Thank you for your recent review. Being one of the very few downtown Portland hotels always offering free parking, we agree spaces can be tight with full occupancies. Should you ever need assistance with access to your vehicle, please let our Team Member at our 24-hour Concierge Lobby know so contact with the other vehicle's owner can be made. We appreciate your comments about our fabulous location, our "fair" pricing, and our "friendly and helpful" staff. Also, our ice machine at the Inn is operational again. We look forward to your many return visits! Best Regards.

10/10 Excellent

Hoa

Good
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 30 Apr 2024
Hello Hoa. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it, and look forward to your many return visits. Best Regards.

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4tg time staying here. I love the rooms with the kitchenette. Gives us plenty of options and amenities for the stay. Comfy and clean rooms with a lovely staff. Close to so many wonderful Portland areas and food places.
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 28 Apr 2024
Hello Cassandra. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that this was your 4th visit with us, and look forward to so many more! Thank you for recognizing our "comfy and clean" suites, our "lovely" staff, and our wonderful location. See you again real soon. Best Regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect as always, my home away from home!
Stayed 3 nights in Apr 2024
Response from Stu Platt - General Manager on 28 Apr 2024
Hello Mark. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that we are your "home away from home." We look forward to welcoming you back "home" very soon! Best Regards.

10/10 Excellent

pia, cannon beach

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops and restaurants.
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 28 Apr 2024
Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. We were also happy to see how much you enjoyed our fabulous location; so close to shops and a variety of restaurants. We look forward to your return! Best Regards.

10/10 Excellent

pia, cannon beach

Liked: Cleanliness, staff & service, property conditions & facilities
Close to stores and restaurants.
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 28 Apr 2024
Hello Pia. Thank you for sending in a second review. We appreciate your "5 out of 5" as well as your delight with our location. We look forward to seeing you again in the very near future!

6/10 Okay

Lain

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Thin walls and uncomfortable mattresses, but not bad for the price and location.
Stayed 2 nights in Mar 2024
Response from Stu Platt - General Manager on 28 Apr 2024
Hello Lain. We certainly apologize for any noise disturbance or bed discomfort you encountered. Both are actually quite infrequently raised by our guests. However, please let us know if you encounter issues on your next visit so we can either upgrade your accommodations or do something to ensure your complete satisfaction. We appreciate your recognizing our price-value and fabulous location. We look forward to your future visits with us! Best Regards.

10/10 Excellent

Oleksandr

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. Clean rooms. Location is perfect. Free parking on site.
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Oleksandr. Thank you for your recent review giving us a "5 out of 5" rating. Your comments were very much appreciated; "nice and friendly staff. clean rooms, location perfect, and FREE parking." We look forward to seeing you again very soon. Best Regards.

6/10 Okay

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Betty. Thank you for your recent review. We are sorry that we did not exceed your expectations. Please feel free to contact us and share some comments with us. We "love" always trying harder to get better. Looking forward to your next visit with us! Best Regards.

8/10 Good

Margaret, Bellevue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly functional place for a quick stay
Stayed 2 nights in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Margaret. Thank you for your recent review. We look forward to your next visit. We hope to surprise you with our "Significant Refreshening" currently underway at the direction of our owner and his design team. See you again soon! Best Regards.

10/10 Excellent

Bianeycita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, stayed for a weekend with husband. Will definitely come back!
Stayed 2 nights in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Bianeycita. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that you enjoyed our location, and that you "will definitely come back." We look forward to your next visit! Best Regards.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff. Beautiful area. Thanks
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Justin. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments about our staff being "very kind." And, yes, we are nestled in the "beautiful area" called Goose Hollow in downtown Portland. We look forward to seeing you again! Best Regards.

10/10 Excellent

pia, cannon beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It offered free parking!
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. Yes, we are one of the very few offering FREE PARKING in downtown Portland. We appreciate your being a guest with us, and look forward to your many return visits! Best Regards.

8/10 Good

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
PROS: Great room for the price. I was a little worried by the outside appearance but inside our room was near spotless, even the bathroom (toilet, shower, sink, nothing unclean or moldy). The room was spacious, TV was easy to use, we had a mini fridge with some complimentary water inside. Plenty of nice restaurants and bars in walking distance, and the fact that there is a parking lot for the hotel is amazing. Checkin was super quick and easy. CONS: we had a big window in our room with only a sheer curtain over it. You couldn't see inside, but the light shining through in the morning woke me up by 7-8am every day. Also the walls are really thin; we could hear our neighbors talking and the footsteps from the people in the room above us. Overall will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Marina. Thank you for your recent review with your PROS and CONS descriptions. We appreciate all of your PROS; including our cleanliness, pricing, location, and "super quick" check-in service. One of your CONS (thanks to your review) has now been corrected. We do have blackout shades in each of our Inn rooms. You may not have noticed it because it was totally rolled up. We are now changing the positioning to 1/4 down position so all guests can see it. Thank you so much! We look forward to your next visit! Best Regards.

8/10 Good

Cliff and Susan

Liked: Cleanliness, staff & service
Price and proximity to the MAC for a Gala event we attended was great.
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Cliff and Susan. Thank you for your recent review. We appreciate knowing that our location was perfect for your attending a Gala at the MAC. We will be entering a phase of "Significant Refreshening" of the property at the direction of the owner and his design team very soon. We look forward to sharing that with you on your next visit. With Best Regards.

8/10 Good

John

Liked: Amenities, property conditions & facilities
Good privacy
Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello John. We appreciate your recent review! Yes, our location in the Goose Hollow neighborhood of downtown Portland is quiet and private with our surrounding mansions and Washington Park. We look forward to seeing you again real soon! Best Regards.

10/10 Excellent

DUNCAN WENGE, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in downtown Portland! I'll stay there again next time I visit.
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Duncan. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your saying "great place to stay in downtown Portland." We look forward to your next visit! Best Regards.

8/10 Good

Carl

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Good spot for a night. Parking is tight and very limited. Room was clean, bed was comfortable.
Stayed 4 nights in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Carl. Thank you for your recent review. We appreciate it, and always want to do better. Yes, parking can be tight but we do have overflow parking as well off-site. And, we are one of the only hotels in Downtown Portland always offering FREE PARKING. Combine this with our upcoming "Significant Refreshening" Plan through the owner's design team, and we look forward to your next visit! Best Regards.

10/10 Excellent

Agnieszka

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay. It is very safe and quiet. Location is great, very walkable. The room had everything we needed. The staff is very kind and helpful. We traveled with our dog. We will be back!
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Agnieszka. Thank you for your review giving us a "5 out of 5" rating. We appreciate all of your comments about our location being "great and very walkable", our "kind and helpful" staff, and our being pet friendly. We look forward to your many return visits! Best Regards.

6/10 Okay

Casey

Stayed 1 night in Apr 2024
Response from Stu Platt - General Manager on 22 Apr 2024
Hello Casey. Thank you for your recent review. We are sorry that we did not exceed your expectations. Maybe by your next visit many of our planned "Significant Refreshening" steps by our Design Team will be implemented; and your expectations can be further met and achieved. We look forward to seeing you again. Best Regards.