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Hotel Universal

2.0 star property
Hotel with a bar, steps from Porto Historic Center

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Photo gallery for Hotel Universal

Standard Double Room, 1 Double Bed, City View | In-room safe, free WiFi, bed sheets, wheelchair access
Reception
Daily buffet breakfast (EUR 10 per person)
Bar (on property)
Family Room | In-room safe, free WiFi, bed sheets, wheelchair access

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Double or Twin Room, 1 Double or 2 Single Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
TV
Renovated in 2015
Hairdryer
Private bathroom
Rainfall showerhead
Jetted bath
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets, wheelchair access

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
TV
Deep-soaking bath
Private bathroom
Hairdryer
Cable channels
Pet friendly
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Triple Room, 3 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
TV
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Cable channels
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Twin Standard Handicap Facilities

Twin Standard Handicap Facilities | Bathroom | Free toiletries, hair dryer, towels

Twin Standard Handicap Facilities

Highlights

Air conditioning
Heating
TV
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Cable channels
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Triple Room, 3 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
TV
Hairdryer
Private bathroom
Rainfall showerhead
Deep-soaking bath
Cable channels
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room, 1 Large Single Bed

Single Room, 1 Large Single Bed | In-room safe, free WiFi, bed sheets, wheelchair access

Single Room, 1 Large Single Bed

Highlights

Air conditioning
Heating
TV
Hairdryer
Private bathroom
Rainfall showerhead
Bidet
Minibar
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Twin Room, 2 Single Beds

Highlights

Air conditioning
Heating
TV
Hairdryer
Private bathroom
Rainfall showerhead
Deep-soaking bath
Cable channels
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Avenida Aliados 38, 1st Floor, Porto, 4000-064

What's nearby

  • Porto City Hall - 5 min walk - 0.5 km
  • Livraria Lello - 7 min walk - 0.6 km
  • Porto Cathedral - 7 min walk - 0.6 km
  • Porto Historic Center - 8 min walk - 0.7 km
  • Ribeira Square - 10 min walk - 0.9 km

Getting around

  • Av. Aliados Stop - 1 min walk
  • São Bento Station - 3 min walk
  • Porto (OPO-Dr. Francisco de Sa Carneiro) - 32 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Café Guarany - ‬2 min walk
  • ‪Hard Rock Café Porto - ‬2 min walk
  • ‪Estambul Donar Kebap & Pizza - ‬1 min walk
  • ‪Muu - ‬2 min walk

About this property

Hotel Universal

Hotel near Ribeira Square
Close to Porto Historic Center and Livraria Lello, Hotel Universal provides a coffee shop/cafe, a bar and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
  • Coffee/tea in reception, multilingual staff and a 24-hour front desk
  • A billiards/pool table, a front desk safe and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel Universal boast thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • TVs with cable channels
  • Heating, daily housekeeping and phones

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 10 per person
  • Airport shuttle fee: EUR 25 per vehicle (return, maximum occupancy 4)
  • Nearby parking fee: EUR 20 per night (3281 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Frequently asked questions

Is Hotel Universal pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Universal?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Universal?

Checkout is at 11:30 AM. Late checkout is available for EUR 10 (subject to availability).

Does Hotel Universal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.

Where is Hotel Universal located?

Located in Centro / Baixa, this hotel is steps away from Aliados Square and Porto Historic Center. Bolhao Market and Livraria Lello are also within 10 minutes. Av. Aliados Stop and Aliados Station are within a 2-minute walk.

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Hotel Universal Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 508 reviews
Rating 8 - Good. 221 out of 508 reviews
Rating 6 - Okay. 117 out of 508 reviews
Rating 4 - Poor. 31 out of 508 reviews
Rating 2 - Terrible. 12 out of 508 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gennadiy

Liked: Property conditions & facilities
Disliked: Amenities
Good hotel for the value
Stayed 1 night in May 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
It is with in walking distance to everything
Stayed 3 nights in May 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location most place i can walking within 10 minutes and most implo
Stayed 2 nights in May 2025

10/10 Excellent

AUDIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.
Stayed 3 nights in Mar 2025

6/10 Okay

Randy

Liked: Cleanliness, property conditions & facilities
Bed was horrible
Stayed 4 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely renovated. A surprise after entering!
Stayed 3 nights in Apr 2025

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
There were 20 steps to go up to the property. Cramped room Window at back over fire escapes etc. air conditioning only worked when light was on
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Amenities
Friendly staff, nice rooms, great location. Enjoyed our stay!
Stayed 1 night in Jun 2024

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Near shopping and restaurant
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean and as expected for a two star.
Stayed 2 nights in Feb 2025

8/10 Good

Semyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, people, breakfast
Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room! Would definitely recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Sao Bento train station and other nearby attractions within walking distance. Note that there's about 27 steps up to check-in with a lift for handicap only and then a regular lift, albeit small, for floors above that. Porto is built on steep hills, so it requires some energy, with funiculars, etc. to make it easier in some places. Nevertheless, it's definitely a more than worthwhile place to visit for a few days, with side day trips to Guiermaes and/or Braga also worthwhile.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean property.
Stayed 1 night in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service

Did the job

Room was clean and tidy. Terrible balcony that opened up on to a flat roof with the air conditioners. Just used it as a pied a terre to enjoy the city
Stayed 3 nights in Feb 2025

10/10 Excellent

Mr. Francis J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to the train.
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, convenient location, clean room and the rest of the property. The lady at the reception was very nice and helped us with our requests.
Stayed 1 night in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to eating, shopping and transportation.
Stayed 1 night in Apr 2024

8/10 Good

Niina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location, friendly service

Very convenient location near the major sights, especially the Cathedral. Very versatile breakfast and tidy room for three. The door to the bathroom did not close properly.
Stayed 1 night in Jul 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful in the city! After being in hospital for a few days this was an oasis of calm. Comfortable bed and linen and very clean. My only issue was the flight of stairs from the street entrance to the hotel reception, it was a tough climb with a suitcase.
Stayed 3 nights in Sep 2024

8/10 Good

Yanmin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location is great, next to the San Bento Train Station and 2 subway stations. Further, the City Hall and the Cathedral are with several minutes walking distance.
Stayed 4 nights in Mar 2024

8/10 Good

jean

Liked: Cleanliness, staff & service
location and property good. entrance stairs to lobby a problem re luggage
Stayed 1 night in Sep 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great value
Stayed 2 nights in Jun 2023

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Good attending staff. Clean.would stay here again.
Stayed 2 nights in May 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the cebter of the city. Walking distance to restaurants and shopping. Most tours start 2 blocks from the propertt which is very convenient
Stayed 4 nights in Oct 2023