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"The staff really go above and beyond to make to feel at home and like a VIP"

"Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level."

"Absolutely fabulous stay with our 2 year old at Sani. It was our first time and we had already booked for next year (at Sani Club) before we left. We loved all the pools and the dine around programme that gave us access to more than 20 excellent restaurants. Nice room at Sani Beach but will benefit from the renovation planned for winter 2026. In the meantime, the other 4 hotels at the resort are top notch!"

"Front desk uncooperative! I had to spit blood to get an appropriate room"

"I went with my husband and 7 year old son and we had a good time in Simantro. Loved the view and resort surroundings with all the greenary around, best part was the beach side and beach beds Beach was beautiful my son enjoyed. Overall we had a good experience, i would only recomend few more restaurants to be availble to eat. Other than that nice experience, nice staff and good food. "