"May 19-22 2026. Uninhabitable: 30°C Rooms, Hotel-Wide AC Failure, and Phantom Management
I checked into the Wyndham Gatineau-Ottawa at 9:30 PM on May 19, 2026, only to be casually informed upon arrival that the entire building's HVAC system had failed. I was handed the keys to a room sitting at an entirely unacceptable 30°C, with sealed, unopenable windows. Given the late hour and lack of alternative accommodations, we had no choice but to accept a cheap fan and endure a suffocating, sleepless night.
The infrastructure failure is bad enough, but the customer service the following morning was appalling. The front desk attendant was dismissive, entirely unhelpful, and had the audacity to offer an insulting 25% discount for a fundamentally uninhabitable room.
When I rightfully requested a full refund for the remaining 2 nights and requested to speak with the manager, I was completely stonewalled. I was told the manager would be in "later"—with absolutely no timeframe provided—and the desk refused to commit to any guarantee of a refund. I was prepared to move to another hotel, but I needed my refund first.
As a Level 7 Google Local Guide who has reviewed countless establishments, this ranks among the most egregious displays of poor management and zero accountability I have ever encountered. The property is failing to provide the bare minimum of a safe, climate-controlled room, and the staff is actively dodging responsibility rather than making it right. Do not stay here!"
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