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"First, the staff at the front desk and in the restaurant are excellent. We arrived early and were wet and exhausted on a chilly morning. We asked if we could possibly leave our bags or check in early. Lucy jumped in and got us into our room right away. We were able to sleep, warm up and relax before heading out to explore. It was wonderful for her to help. Several other times during our stay, Lucy also helped with ideas for what to do and was alsways very friendly and professional. The room was well appointed and in a great location. The restaurant was really quite good for breakfast and the staff were very friendly. Extra coffee offered frequently and with a smile. A drawback is the very dim and sparse lighting in the bathroom. It's a big space and has very little lighting. The maid service did not leave lotion for day 2 and the bodywash in the shower was empty by the third shower and not refilled. Downsides to the otherwise pleasant stay. "