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Reviews of Holiday Inn Puebla Finsa, an IHG Hotel

4 out of 5
Holiday Inn Puebla Finsa, an IHG Hotel
Lateral Mexico - Puebla: 7719, Rancho Moratilla, Puebla, PUE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 384 out of 545 reviews" "
Rating 8 - Good. 116 out of 545 reviews" "
Rating 6 - Okay. 26 out of 545 reviews" "
Rating 4 - Poor. 10 out of 545 reviews" "
Rating 2 - Terrible. 9 out of 545 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Puebla Finsa on 23 Feb 2024
Buen día Noel, gracias por su sincera calificación. Esperamos verlo pronto nuevamente, que tenga un excelente fin de semana.

10/10 Excellent

Wasim

Travelled with partner
Liked: Amenities
Wonderful hotel and staff. it is difficult to get there Heavy and noisy traffic around .
Stayed 3 nights in Nov 2023
Response from Holiday Inn Puebla Finsa on 10 Jan 2024
Hello Wasin, thank you for your comment, we will make sure to provide you with a better service on your next visit. It was a pleasure to assist you, see you soon!.

10/10 Excellent

Echo

Stayed 3 nights in Oct 2023
Response from Holi Finsa on 23 Oct 2023
Muchas gracias por su amable calificacion, esperamos verle pronto.

8/10 Good

Jose, Mexico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
at teh reseption at teh moment of teh check out, the person did notgeive me the recip, and I was distracted, and did not ask for it, can you help me to receive the receipe pay in full?
Stayed 2 nights in Oct 2023
Response from Carmen on 16 Oct 2023
Buenas noches Jose. Una disculpa por el inconveniente. No tenemos un correo electrónico registrado para poder enviárselo. Nos puede escribir a: recepcion@hinnpuebla.com.mx para poder compartírselo. Le agradecemos mucho su visita y esperamos tenerlo de vuelta con nosotro pronto.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
COLD place with no heating
No heating (thermostat was locked, technician came and unlocked it but air always came out COLD, in the end they admitted it is just not equipped to heat, BEWARE!). No bathrobes or slippers available. Limited and out of reach electric plugs.
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in an amazing spot since it avoids most of the traffic of the city while also enabling quick connections to the inside part of town. Staff, facilities and amenities are definitely top rated.
Stayed 1 night in Jun 2023
Response from Holi Finsa on 12 Jun 2023
Thank you for your comments. We really appreciate it. We hope to see you soon.

10/10 Excellent

Courtney

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Recepción HIFP on 8 Jun 2023
Gracias por su visita.

10/10 Excellent

G

Stayed 2 nights in Apr 2023
Response from Equipo Holiday Inn Finsa on 20 Apr 2023
Gracias por visitarnos. Saludos.

10/10 Excellent

Alejandro

Stayed 3 nights in Apr 2023
Response from Equipo Holiday Inn Finsa on 20 Apr 2023
Muchas gracias, vuelva pronto. Le deseamos una excelente semana.

10/10 Excellent

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from HIFP on 6 Feb 2023
Gracias por su visita. Excelente día.

10/10 Excellent

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the highway, so if you are on a trip from Mexico-City to Veracruz or simmilar this is your place to stay, but if you are interested in visitin the city of Puebla you might consider somewhere more centric. Overall is a nice hotel, clean and friendly never to crowded and with spacious rooms.
Response from HIFP on 6 Feb 2023
Thank you for your visit. Have a nice day.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
good
Response from HIFP on 6 Feb 2023
Thank you for your visit.

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Josué

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas camas y almohadas
Stayed 1 night in Nov 2022

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best holiday inn I have stayed
Stayed 2 nights in Nov 2022

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very easily accessible from our route through town.
Stayed 1 night in Oct 2022

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only caffeine free coffee in room. Everything else was very good
Stayed 1 night in Jun 2022

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2022
Response from Holi Finsa on 9 Mar 2022
Muchas gracias por su calificacion

10/10 Excellent

Adan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need a better climate control
Climate control not working properly, housekeeping knocks on departure day at 8am, but check out is after 11, some guest like to rest a little longer.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Daisuke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
services is very good.
Stayed 1 night in May 2021

8/10 Good

Alan, Manteca, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice business hotel, good location and close to highway
Stayed 2 nights in Oct 2020

10/10 Excellent

Federick, Bronx NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y la atención de primera................
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I was there for only few hours as I was traveling early next morning. However the staff was so helpful. The restaurant was great quality of of food and service both were very good and very reasonably priced.
Stayed 1 night in Feb 2020

8/10 Good

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel for a few days in Puebla
food in the restaurant was great !! Also it is nice to have 2 queen beds, when you travel as family with 2 kids
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service very professional service always very courstesy very friendly stuff
Stayed 1 night in Nov 2019

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast! Comfortable, Clean, Exceptional!
Great stay! Highly recommend! Better than any Holiday Inn I have stayed at in the US, or any other country. The made to order eggs at breakfast and the selection was way above what we expected and perhaps one of the best breakfasts ever. I recommend trying the “Green Juice”. Looks like pond slime but was amazingly good. The service was 5 Star from check in to check out. Next door there is a Brazilian Steakhouse that was fabulous that you must try if you stay here. Can’t wait to go back.
Stayed 2 nights in Aug 2019
Response from Holiday Inn Puebla Finsa on 8 Oct 2019
Thank you Mr. Darrel We appreciate your kind comments, we are satisfied with having met your needs, it will be a pleasure to have you again with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una ubicacion muy practica
Las instalaciones del hotel impecables, la ubicacion es muy practica aunque en los alrededores no hay mayor cosa, la accesibilidad es excelente.
Stayed 1 night in Apr 2019

10/10 Excellent

Adan Lugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Guest!!!
Fantastic...
Stayed 2 nights in Jan 2019
Response from Gerencia on 16 Feb 2019
Gracias por su comentario, también estamos felices por que nos elije como anfitriones de su alojamiento. saludos cordiales y lo esperamos pronto!!!

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Dong

Very good service/ food/ nice clean room
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Oct 2018

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Daniel E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gerencia on 19 May 2018
Regrese pronto!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Manager on 28 Dec 2017
Gracias por la calificación de 5 estrellas que nos ha dado, le esperamos de nueva cuenta. un abarzo

6/10 Okay

MARISA, US

Disliked: Staff & service
Hotel out of city at industrial area
They charged us more of what was contracted with Expedia with an exchange rate higher than what the official rate should be. I noticed because I know but if you don't you end up paying around $20.00 more.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
The breakfast is amazing!
Response from General Manager on 9 Jan 2017
Thank you for your comments, how nice that you liked the delicious food of Restaurante Regards

8/10 Good

Beto, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit far from the city
Very good, great service. Just close to a very nice shopping mall
Response from asistgerencia@hinnpuebla.com.mx on 28 Mar 2016
We appreciate your kind comments, receiving recognition is our reason for satisfaction and excellence. On your next visit we can assist you so you can see places located near the hotel. We await you soon. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean convenient economical. Friendly staff,
Great breakfast buffet. Friendly staff. Twin beds were fine on space but a bit n
Response from asistgerencia@hinnpuebla.com.mx on 23 Dec 2015
Thank you for your comments, nice to have had you with us and enjoy the delights of the restaurant Meninas, as he realized the rooms are very spacious for comfort and all hotel facilities. the team at Holiday Inn Puebla Finsa expected soon and wish Happy Merry Christmas !! Sincerely J. Alfonso Gomez Q.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable in puebla
Very quick trip but the hotel was very comfortable.
Response from Administracion on 26 Sep 2015
Thanks for your time to leave your comments, I hope you had a good stay with us. come back soon Holiday Inn Puebla Finsa Greetings J. Alfonso Gomez Q. Director

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Should not be a holiday inn
Two hours to check in because they didnt have our expedia reservation, i show them my email confirmation and they want me to pay again. Staff really dont know anything about how hotels work. Wifi like it dosent exist, i have to use my phone data. Never come back to this holiday inn actually should not be a holiday inn

10/10 Excellent

Sergio, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for fast trip
We were at this hotel for one night only. It is a nice and clean place. It is located in front of the highway, you can hear somo noise, but you still can sleep and rest. Pool and gym are nice but the pool was open only early in the morning or late evening for maintenance but no advice was given until my son and I were there. We didn't not try the restaurant. Overall we liked.
Response from Administracion on 7 Mar 2015
We apologize for the inconvenience during your stay, it is important to tell that this maintenance is to offer a better service. We hope he has a good time in the company of their loved ones and success in this 2015. A Hug J. Alfonso Gomez Q. Director