Search Family-Friendly Hotels in Puerto Rey

"We booked this hotel planning to spend time around the pool as depicted. There was no pool as it is being rebuilt. There is no warning of this whatsoever in the hotel description. The staff at breakfast were not at all helpful when ordering or simply asking for basics like milk. Sorry but this isn’t a quality hotel. "

"Hotel was clean and modern but food was never very hot and some random items. Bar was well stocked and staff friendly "

"We had planned on staying for 3 nights and moving on. However we were so impressed with the hotel and the area we extended our stay for another 3 nights. The room was spotless and had all the equipment needed for our self catering stay. The bar area was inviting and the staff was friendly and helpful. Service with a smile every time. Our only gripe is the length of time it takes at check in and check out. If timed wrong the queue can be horrendous. Would we stay again? Absolutely!!!"

"No air con in rooms in April and they’re extremely warm at night."

"We had ants in our room where we needed to ask reception for spray to kill them, next day after returning to the room the room cleaning was done however still ants on the floor when we returned. Other than that we had no issues. - Staff majority very professional and friendly - manager in bar was slightly rude when I advised pizza we got served was cold almost froze and ask them to recook, he didn’t even speak just gave a dirty look grabbed the plate and left then sent someone else back down with the new pizza. No kettle or that in room would be nice if that was an option. I would stay again as the good things overcame the minor issues encountered during the stay. "

"Everything especially the golf course"

"Joanna the young lady at the breakfast was great. Check in process is terrible "

"La estadia fue muy confortable, aunque desde mi punto de vista, faltaron detalles que en un hotel ****, no deben faltar"