Seasonal outdoor pool

Reviews of Quality Inn Paradise Creek

2.5 out of 5
Quality Inn Paradise Creek
S.E. 1400 Bishop Blvd., Pullman, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 426 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Disliked: Amenities
I didn’t expect much given the price. The breakfast was marginal at best. The biggest issue I had was housekeeping didn’t do my room. They dropped off fresh towels and didn’t even make the bed, empty garbage or anything else. I did ask it be made up early because I had a meeting in it at 13:00. But expected it to be done.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in May 2024

8/10 Good

Sidney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Location is ideal, easy access to walking trails, campus and downtown. Staff were very courteous and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 2 nights in May 2024
Response from Kylee Front Desk Supervisor on 13 May 2024
Thank you for your perfect score and positive feedback! We're delighted to hear that you found our location convenient for your needs. Providing a convenient and accessible location for our guests is important to us, and we're glad that it met your expectations. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Charly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near WSU
Stayed 1 night in May 2024
Response from Kylee Front Desk Supervisor on 6 May 2024
We're glad to hear that our hotel's proximity to WSU was convenient for you! We aim to provide a location that offers easy access to nearby attractions and institutions, and we're pleased that it met your needs. If there's anything else you appreciated about your stay or any suggestions you have for how we can improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Leslie

Travelled with family
Liked: Staff & service
We had such great customer service with Clarence when we stayed there last fall that we want to continue supporting that place.
Stayed 1 night in Apr 2024
Response from Kylee Front Desk Supervisor on 6 May 2024
Thank you for sharing your experience with us! We're delighted to hear that Clarence provided you with excellent customer service during your stay last fall. Providing exceptional service is something we take great pride in, and we're thrilled that it made such a positive impression on you.We truly appreciate your continued support and loyalty to our hotel. If there's anything specific you enjoyed about your stay with us or any additional feedback you'd like to share, please don't hesitate to let us know. We're here to ensure that your future visits are just as enjoyable as the last.Thank you again for choosing to stay with us, and we look forward to welcoming you back soon!

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a smell of dirty feet when I entered. The breakfast was not very good either.
Stayed 1 night in Apr 2024
Response from Kylee Front Desk Supervisor on 25 Apr 2024
Thank you for bringing your experience to our attention. We're truly sorry to hear that your stay did not meet your expectations.Your comfort and satisfaction are our utmost priorities, and we sincerely apologize for any inconvenience caused by the smell in your room and the quality of our breakfast offerings. Please rest assured that we take your feedback seriously, and we will immediately address these issues with our housekeeping and kitchen teams.We understand the importance of a pleasant and comfortable stay, and we regret that we fell short of delivering that to you on this occasion. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope that you will give us another opportunity to serve you in the future and demonstrate the high standards of hospitality for which we are known. Thank you,

8/10 Good

Kristine

Stayed 1 night in Apr 2024
Response from Kylee Front Desk Supervisor on 13 May 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that your overall experience was positive. If there are any specific areas where we can improve to earn that extra star next time, please let us know. Your input is valuable to us as we continuously strive to enhance our services and accommodations for our guests. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

4/10 Poor

Jeeyern

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It's quite old hotel
Stayed 1 night in Apr 2024
Response from Kylee Front Desk Supervisor on 11 Apr 2024
We appreciate your feedback, and we apologize if the age of our hotel impacted your experience negatively. We understand that our facilities may not meet everyone's preferences, but we strive to ensure that they are well-maintained and comfortable for all our guests. If there are specific areas where you feel we can improve, we would value your input. Our goal is to provide a pleasant stay for all our guests, and your feedback helps us in achieving that. Thank you for staying with us, and we hope to have the opportunity to better meet your expectations in the future.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and jetted tub
Stayed 1 night in Apr 2024
Response from Kylee Front Desk Supervisor on 11 Apr 2024
Thank you for your feedback, and we're glad to hear that you enjoyed the room and the jetted tub during your stay. If there are any specific areas where we could have improved to earn that extra star, please feel free to let us know. Your input helps us ensure that we're providing the best possible experience for our guests. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Diana

Stayed 2 nights in Apr 2024
Response from Kylee Front Desk Supervisor on 6 May 2024
Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions you have for how we can make your next visit even better, please feel free to let us know. We appreciate your support and hope to welcome you back soon!

2/10 Terrible

Julianna

Travelled with family
Disliked: Property conditions & facilities
The double bathtub was creepy and weird
Stayed 2 nights in Apr 2024
Response from Kylee Front Desk Supervisor on 11 Apr 2024
We're sorry to hear that you found the double bathtub unsettling during your stay. Your comfort and satisfaction are important to us, and we apologize if this feature did not meet your expectations. If there's anything else that we can do to address your concerns or improve your experience, please don't hesitate to let us know. Your feedback is valuable to us as we strive to ensure that all our guests have a comfortable and enjoyable stay. Thank you for bringing this to our attention.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxing, and convenient, all for a reasonable price.
Stayed 1 night in Apr 2024
Response from Kylee Front Desk Supervisor on 11 Apr 2024
Thank you for your perfect score! We're delighted to hear that you had such a positive experience during your stay with us. If there's anything specific you enjoyed about your visit or anything we can do to make your next stay even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Kylee Front Desk Supervisor on 19 Apr 2024
Thank you for your perfect score! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed about your visit or anything we can do to make your next stay even better, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Kylee on 27 Mar 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such an excellent experience during your stay with us. Providing top-notch service and amenities for our guests is our priority, and we're delighted that we met your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please feel free to let us know. We look forward to seeing you again soon!Thank You,

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is close to the university, accessibility to the Pullman-Moscow trail, restaurants, and has a nice breakfast option with a working hot tub & sauna. An all around great stay.
Stayed 2 nights in Feb 2024
Response from Kylee on 27 Mar 2024
Thank you for your fantastic feedback and for choosing to stay with us! We're thrilled to hear that you had such a positive experience during your time here. It's wonderful to know that our proximity to the university, accessibility to the Pullman-Moscow trail, nearby restaurants, and breakfast options met your expectations. We're also glad you enjoyed our hot tub and sauna facilities. Providing a comfortable and convenient experience for our guests is always our goal, and we're delighted that we succeeded during your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you,

8/10 Good

Patricia, Burbank

Liked: Cleanliness, staff & service
The only problem we had was with the TV. The service they subscribe to did not have access to the National Networks (NBC, CBS, etc.)
Stayed 2 nights in Feb 2024
Response from Kylee on 27 Mar 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall you had a positive experience. However, we apologize for the inconvenience you experienced with the TV service. We understand how important access to national networks can be for our guests. Your comments are valuable to us, and we appreciate your honesty. We hope to have the opportunity to welcome you back for an even better stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you,

8/10 Good

Wing ho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 mins drive from WSU. There’s also a gas station within few mins walk. Hotel is clean and front staff is helpful. Breakfast is nice with cereal eggs sausages and potatoes. The only problem is there’s no elevator. If you check in late and the first floor rooms are gone you will have to carry your luggage up the stairs.
Response from Lizzy R. on 20 Feb 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that our hotel's proximity to WSU and the convenience of nearby amenities met your expectations. It's wonderful to know that you found our accommodations clean, our staff helpful, and our breakfast selection satisfying.We appreciate your constructive feedback regarding the lack of an elevator. We understand the inconvenience this may cause, especially for guests arriving late when first-floor rooms are unavailable. Your comment is valuable to us, and we'll certainly take it into consideration as we strive to enhance the guest experience.Should your travels bring you back to the area, we hope you'll choose to stay with us again. If there's anything we can do to improve your future stays, please don't hesitate to let us know. We appreciate your business and look forward to welcoming you back soon.Warm regards,

8/10 Good

Aileen

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from kylee on 12 Feb 2024
Dear Aileen,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

4/10 Poor

Dolores

Stayed 1 night in Feb 2024
Response from Kylee on 27 Mar 2024
Thank you for sharing your feedback with us, and we apologize that your experience fell short of expectations. We take guest feedback seriously and would appreciate any specific details you can provide regarding what aspects of your stay did not meet your expectations. Your input will help us identify areas for improvement and ensure that we can provide a better experience for future guests. We hope to have the opportunity to address any concerns and welcome you back for a more satisfactory stay in the future. Thank you for your understanding.

10/10 Excellent

Jim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kylee on 12 Feb 2024
Dear Jim,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kylee on 12 Feb 2024
Dear Christopher,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kylee on 12 Feb 2024
Dear Alan,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

10/10 Excellent

Shawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lived space in the lobby to gather; friendly staff
Stayed 1 night in Feb 2024
Response from Kylee on 12 Feb 2024
Dear Shawn,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Kylee on 12 Feb 2024
Dear Ronald,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

6/10 Okay

Teresa

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Kylee on 12 Feb 2024
Dear Teresa, Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

10/10 Excellent

douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a GREAT value for the room rate. I've stayed in so called five star facilities and have been disappointed. Thank you Quality Inn for supporting us traveling workers!
Stayed 4 nights in Jan 2024
Response from Kylee on 12 Feb 2024
Dear Douglas,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

8/10 Good

DAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect other than noise
My stay was perfect other than one thing. The walls allowed a lot of noise into the room.
Stayed 2 nights in Jan 2024
Response from Kylee on 12 Feb 2024
Dear Dan,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We do apologize for the noice level in your room.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

8/10 Good

Art

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kylee on 12 Feb 2024
Dear Art,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

8/10 Good

Wesely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bill M on 17 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek.As a Choice Privileges member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill M on 14 Jan 2024
We would like to thank you for taking the time to complete our online survey about your stay with us. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Douglas

Response from Kylee on 12 Feb 2024
Dear Douglas,Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Kylee RuddellFront Office SupervisorQuality Inn Paradise Creek

10/10 Excellent

Julie

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Bill M on 14 Jan 2024
We would like to thank you for taking the time to complete our online survey about your stay with us. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and cleanliness. Thx.
Stayed 2 nights in Jan 2024
Response from Bill M on 14 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Monica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bill M on 14 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek. As our guest you are truly valued.Your feedback about your stay with us is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room seemed like it had not been entered since 1989. Carpet probably needs replacing, there is an unidentified smell permanently embedded into it, maybe from pets. Toilets are round bowls and very high, maybe this works for you? Shower water pressure left a lot to be desired. Other than smell, room appeared clean. Staff was very friendly. Morning breakfast was, well it was breakfast, don't expect a lot.
Stayed 1 night in Dec 2023
Response from Bill M on 27 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room upon check-in. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not disappoint.
Friendly and helpful staff. A solid budget friendly hotel stay.
Stayed 1 night in Dec 2023
Response from Bill M on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi on the slow side. Excellent customer service from check in to check out.
Stayed 1 night in Dec 2023
Response from Bill M on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bill M on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Bill M on 7 Dec 2023
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean! Morning complimentary breakfast was healthy, fresh and good.
Stayed 1 night in Dec 2023
Response from Bill M on 7 Dec 2023
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Christopher

Stayed 1 night in Dec 2023
Response from Bill M on 27 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek.As a Choice Privileges member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Linda, Spokane Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bill M on 28 Nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Paradise Creek and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

keith

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Bill M on 28 Nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Paradise Creek and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Wayde

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to get to and close to WSU. Our room had a large table that was great because of the gas pipeline breakage in Pullman.
Stayed 3 nights in Nov 2023
Response from Bill M on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Lola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was fine. The gas leak made it less desirable.
Stayed 2 nights in Nov 2023
Response from Bill M on 29 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning our gas being out. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced and gross
Response from Bill M on 29 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay with us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Dale, Arlington

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Bill M on 7 Dec 2023
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unkempt and room was filthy, hadn't been vacuumed and bathroom was disgusting.
Stayed 2 nights in Nov 2023
Response from Bill M on 29 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Paradise Creek. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room condition. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Bill M on 7 Dec 2023
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.