"As a foreigner who lives in China, the check-in was very frustrating. I have a resident visa and use e-channel at the airport so I do not get stamps in my passport. I explained this to them in English and Mandarin and they would not listen to me. They didn’t understand e-channel but also would not listen to my explanation. At one point there were 4 staff members searching through my passport for the last entry stamp after I had told them the date of my last entry and that they wouldn’t find a stamp. Finally, they gave up (15 minutes later) and thanked me for teaching them something new. It was infuriating.
HOWEVER, the room was excellent, the bed, fluffy towels, pillows, shower, everything was great! And I would stay again! Just train your staff on better check-in procedures for foreigners."
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