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Reviews of Hotel Mirabel

3 out of 5
Hotel Mirabel
Av. Constituyentes No.2 Ote, Centro, Querétaro, QUE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel E

Business traveller
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Administración on 13 May 2024
Gracias por su visita a nuestras instalaciones y por tomarse el tiempo de calificarnos en este medio. Esperemos nos visite próximamente.

10/10 Excellent

Daniel E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Administración on 13 May 2024
Gracias por su visita a nuestras instalaciones y por tomarse el tiempo de calificarnos en este medio. Esperemos nos visite próximamente.

6/10 Okay

Derilia

Travelled with partner
We stayed one night . Nice and clean room
Stayed 1 night in Mar 2024
Response from Admin on 3 May 2024
It is a pleasure for us to be able to satisfy your needs, thank you for choosing us. Every day we work to give you a better service, we appreciate your trust

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a walkable area to the historic area. Great service!
Stayed 1 night in Mar 2024
Response from Admin on 6 Apr 2024
Gracias por su visita a nuestras instalaciones y por tomarse el tiempo de calificarnos en este medio. Esperemos nos visite próximamente.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta serca del centro historico y ademas es muy limpioel staff muy educado, amable y los cuartos muy limpios y con vista muy linda
Stayed 2 nights in Mar 2024
Response from Admin. on 6 Apr 2024
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos. Cada día trabajamos, para darles un mejor servicio, agradecemos su confianza.

8/10 Good

Pablo

Travelled with group
Liked: Cleanliness, staff & service
We enjoyed our ordinary hotel stay here. Cons: the beds were hard as a rock, hotel restaurant was overpriced, no free coffee, no pool, breakfast not included, and the shower door did not close all the way. Pros: walking distance to park, shopping, and restaurants, staff was very hospitable, parking on-site.
Stayed 5 nights in Mar 2024
Response from Administración on 19 Mar 2024
•Estamos encantado de haberle atendido, esperamos verle próximamente y mejorar la experiencia

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and convenient location
Stayed 5 nights in Feb 2024
Response from Administracion on 19 Mar 2024
•Gracias por tomarse el tiempo en escribir su comentario, su opinión es muy valiosa para nosotros

10/10 Excellent

alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ADMINISTRACION on 19 Mar 2024
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos.

10/10 Excellent

alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant has very good food and good service..!!
Stayed 2 nights in Feb 2024
Response from ADMINISTRACION on 19 Mar 2024
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos.

8/10 Good

robert

Stayed 1 night in Jan 2024
Response from ADMINISTRACION on 20 Mar 2024
•Estamos encantado de haberle atendido, esperamos verle próximamente y mejorar la experiencia

10/10 Excellent

Arthur H

Travelled with family
Stayed 1 night in Jan 2024
Response from ADMINISTRACION on 19 Mar 2024
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Honorio, East Grand Rapids

Stayed 1 night in Jan 2024
Response from ADMINISTRACION on 19 Mar 2024
Es un placer para nosotros poder satisfacer sus necesidades, gracias por elegirnos.

10/10 Excellent

Magdalena

Travelled with family and small children
Stayed 2 nights in Jan 2024
Response from HOTEL MIRABEL on 11 Jan 2024
Estamos encantado de haberle atendido, esperamos verle próximamente y mejorar la experiencia

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 4 nights in Nov 2023
Response from Administration on 11 Dec 2023
It is a pleasure for us to be able to satisfy your needs, thank you for choosing us. Every day we work to give you a better service, we appreciate your trust

10/10 Excellent

Rogelio, Culpeper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a nice location, The staff is friendly. The restaurant has a nice selection of food. I did not receive anything for VIP access.
Stayed 8 nights in Oct 2023

10/10 Excellent

Rodolfo, Miami

Travelled with family, Travelled with partner
Liked: Cleanliness
This is an OK Hotel
Stayed 1 night in Oct 2023

6/10 Okay

Viviana

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

CARLOS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to allow family check ins
Stayed 1 night in Oct 2023

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is close to the historic area where you can go walj, eat, buy souvenirs, and enjoy the area.
Stayed 2 nights in Jul 2023
Response from Gerencia on 24 Jul 2023
We appreciate your good comments.

10/10 Excellent

CARLOS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient they allowed an early check in which was great
Stayed 1 night in Jun 2023
Response from Reservaciones on 15 Aug 2023
We appreciate your comments, a pleasureKind regards

10/10 Excellent

Alfonso

Stayed 3 nights in May 2023
Response from Reservaciones on 15 Aug 2023
We appreciate your comments, a pleasureKind regards

10/10 Excellent

Ana Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s really near downtown Queretaro, just before all crowds gather and away from noise and loud music. In front of Alameda park, very convenient location and great view.
Stayed 1 night in Jun 2023

6/10 Okay

Elsa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check-in process was slow and inconvenient. Had to wait for a 15 mins to be attended and then another 15 mins to get a room ready when I had already checked in. Room keys did not work properly, access to elevators was by using a the room key which was also not working. Front desk was not helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Octavio

Stayed 1 night in Apr 2023

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, amenities
No cuenta con frigobar y horno, son útiles en veces. El sofá está muy desgastado ya. Una de las lámparas de lectura estaba muy floja. Wifi con muchas interrupciones.
Stayed 2 nights in Mar 2023

10/10 Excellent

efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean, comfortable, tv, control air, nice bed, anything you could hope for and very affordable
Stayed 1 night in Mar 2023

4/10 Poor

Salme

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very clean. However, the wifi didn't work - I had almost no signal. They moved me to another room (not as clean), where I received full wifi signal, however the internet still didn't load. They explained that it was because other guests were using it. This is unacceptable. You can't advertise free wifi if it doesn't allow all guests to use it. I had to hotspot and use my cellular data.

8/10 Good

Miguel Angel

Stayed 1 night in Dec 2022

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
They have great room service as cleaning staff,very professional,food at the restaurant is great,fresh baked bread,fruit etc.Overall a good experience.

2/10 Terrible

Rafael

Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El check in fue muy fácil y rápido.
Stayed 1 night in Nov 2022

2/10 Terrible

William

Stayed 2 nights in Nov 2022

10/10 Excellent

Jorge

Stayed 1 night in Oct 2022

8/10 Good

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location
Stayed 2 nights in Oct 2022

10/10 Excellent

Juan Carlos

Stayed 1 night in Sep 2022
Response from Gerente de eCommercer on 9 Sep 2022
Estimado Juan Carlos, gracias por su reciente visita a nuestras instalaciones y por tomarse el tiempo de calificar en este importante medio.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gooooood
Stayed 1 night in Aug 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2022

10/10 Excellent

Plutarco, Homestead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and safe place to stay.
Stayed 1 night in Aug 2022

10/10 Excellent

Yadira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bonito y cerca de todo!! Solo si sería buena idea poner un espejo de cuerpo completo
Stayed 2 nights in Jul 2022
Response from Gerente de eCommerce on 9 Aug 2022
Estimada Yurida, gracias por su reciente visita a nuestras instalaciones y por tomarse el tiempo de calificar en este importante medio. Ojala pronto tengamos oportunidad de recibirle nuevamente.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Gerente de eCommerce on 25 Jul 2022
Estimado Gabriel, gracias por su reciente visita a nuestras instalaciones y por tomarse el tiempo de calificarnos por este medio, esperamos tener la oportunidad de recibirle nuevamente.

10/10 Excellent

Gil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Gerente de eCommerce on 25 Jul 2022
Estimado Gil, gracias por su reciente visita a nuestras instalaciones y por tomarse el tiempo de calificarnos por este medio, esperamos tener la oportunidad de recibirle nuevamente.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location , and we love the place
Stayed 7 nights in Jun 2022
Response from Gerente de eCommerce on 5 Jul 2022
Dear Paula, thank you so much for rated us. We are glad to know that you spent an amazing time with us. We hope to see you soon again. Regards!

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Gerente de eCommercer on 5 Jul 2022
Estimado Gerardo, gracias por su visita a nuestras instalaciones y por tomarse el tiempo de calificarnos en este importante medio. Ojala pronto tengamos oportunidad de recibirle nuevamente.

8/10 Good

Gregorio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2022
Response from Gerente de eCommerce on 6 Jul 2022
Dear Gregorio, thank you so mucho for rated us. We are glad to know that you spent an amazing time with us. We hope to see you soon again. Regards!

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were visiting SMA but stayed here one night as we had an early flight. Enjoyed dinner in the hotel lobby. They arranged for an early taxi. All went well.
Stayed 1 night in May 2022
Response from Gerente de eCommerce on 6 Jul 2022
Dear Miguel, thank you so much for rated us. We are glad to know that you spent an amazing time with us. We hope to see you soon again. Regards!

10/10 Excellent

Omar

Stayed 1 night in May 2022

8/10 Good

Maria

Stayed 2 nights in Mar 2022