Search Hotels Near Raccoon Park, West Springfield

"Room was spotless, super comfy, spacious. Front desk staff was kind and helpful. Would definitely stay there again "

"Pets welcome! "

"Great view. Hated that the 5th floor bar was open to the public. Half of the front desk staff were unfriendly. They other half were courteous and helpful. Waitress at breakfast went out of her way to interact with my 5 year old and was the highlight of our visit."

"Very clean hotel. Helpful staff. Big rooms. Nice pool. Great breakfast. "

"Very clean and friendly place to stay alway enjoy our stays there will go back to stay "

"Breakfast and breakfast crew were amazing. On the hotel:The staff were helpful and the rooms were generally clean but just a bit run down. For example:Someone had ripped the shampoo bottle out of the shower and it wasn't replaced. Would stay there again because it was a good value for what it was. "

"Everything was clean. Hot tub was broken. No sheets or blanket for pull out sofa. Couldn’t get in gym. Breakfast was so so. "

"They could’ve let people know that their pool and hot tub was under repairs. That’s why I paid to go there if I knew it I would’ve went somewhere else and then I had to wait for towels after check-in was a half hour late because they didn’t have the staff. They were shorthanded but the staff that was there it was very nice and thoughtful and everything was clean and I had a good breakfast, but I wanted to use the gym and the pool. That’s why I went there."

"Hotel was clean. Food is good. Pool isn’t bad, but pretty small. My complaints are about the charges. The breakfast isn’t free, you have to pay. I thought this was a Continental breakfast. My son has autism and there wasn’t any options for him. At least a a buffet, they have yogurt and toast and peanut butter. Also, they charge you $5/day for parking. Also, they shut our room key cards off about 20-30 minutes before check out. We left the kids swim before leaving, and when we tried to get back in the room to change, the key cards wouldn’t open the door. Since my son is autistic, he runs. So trying to hold him while we found someone to let us in the room, was stressful and unnecessarily inconvenient. I’ve stayed at other Holiday Inns, this one was the worst experience. Go another couple minutes up or down the road and you’ll probably have a better experience.. "