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"Very convenient location for walking to Lenox's restaurants. Generally easy parking. Great continental breakfast. Lovely staff. Bed could have been firmer. Walls are a little thin."

"This is my "go to" when I'm in Pittsfield. It's central, convenient, clean and comfortable."

"This is a great hotel in a rather run down town. The staff was very helpful in providing us with everything we needed and gave us good recommendations in the town. The hotel is very creative and comfortable in how they used its space. We were very content, including our dog."

"We had great stay at The Black Swan! Very clean, great communication and excellent service. Bonuses - a beautiful lake view with lake access and a fantastic restaurant!"

"Friendly staff"

"We were surprised to see that facility was an old motel. That was not indicated in the photos. The facility, location and staff were both excellent and we would definitely stay there again. The room was terrific. "

"Very nice "

"Pleasant stay"

"Very clean, fantastic staff, comfortable bed, robes to use gping to the pool/jacuzzi, plus the large bottles of water in the room. "