Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Brentwood Inn & Suites

2 out of 5
Brentwood Inn & Suites
8901 Brook Road, Glen Allen, VA

Reviews

5.8
Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities, room comfort
No hot water in the shower
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Sep 2023
Dear David,We sincerely apologize for the inconvenience you faced with the lack of hot water in the shower during your stay. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been. Your feedback is essential, and we will work on resolving such issues promptly to ensure a smoother stay for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Dear Guest,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

4/10 Poor

Darryl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful room
The room i had did not match the picture on their website. The room smelled, the furniture looked as if it came from the dump, the bathroom was filthy, no toiletries to use - NO SOAP, TISSUES, etc. It reminded me of a hotel room that's rented out by hour! I'll never stay there again!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 10 Aug 2023
Dear Darryl,We're sorry to hear about your negative experience during your stay. Your feedback is important, and we apologize for the issues you encountered. Your feedback helps us improve and address any concerns.Sincerely, Hotel Manager

10/10 Excellent

Amy

Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Aug 2023
Dear Amy,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away!
This was the nastiest place we have ever stayed. Unsafe location, definitely not worth $100+ a night.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 9 Aug 2023
Dear Gloria,We are distressed to see your comments. Our apologies for the bad experience. Our team will check where we went wrong and will take corrective actions for maximum betterment. You can be sure about a safe stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on 26 Jul 2023
Dear Guest, Thanks for staying with us and giving 8- Star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

shamsiddin

Stayed 1 night in Jul 2023
Response from Hotel Manager. on 13 Jul 2023
Dear shamsiddin,Thanks for the stay but sad to see the single star. We apologize for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 14 Jun 2023
Dear Sean,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

4/10 Poor

Thomas

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The pictures speak for themselves.
I was tired and late for an appointment to be able to cancel and go look for another place to stay. I didn't feel safe at this place. Room was beat up, smoke detector had no battery, and I thought I was getting a non smoking room, smelled like a chain smoker was living there. The refrigerator and microwave were dirty and smelled bad. The coffee maker was broken. This site is not allowing me to attach pictures to show the problems. This place needs to close and remodel completely before charging $85/night.
Stayed 1 night in May 2023
Response from Hotel Manager. on 5 Jun 2023
Dear Thomas,We are sorry to hear that you experienced such an unusual circumstance and inconvenience. Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We will ensure that this does not happen ever in the future. Shall appreciate your understanding.Sincerely,Hotel Manager.

6/10 Okay

Bruce

Stayed 1 night in May 2023
Response from Hotel Manager. on 25 May 2023
Dear Bruce, Thanks for staying with us and giving 6- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, amenities
Room was Smokey, dirty. The bed is awful. No soap bar and the towels are minuscule.
Stayed 1 night in May 2023
Response from Hotel Manager. on 8 May 2023
Dear Danielle,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and we understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager.

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. I like their 2pm check in instead of 3pm, and it's conveniently located to our target destination.
Stayed 1 night in May 2023
Response from Hotel Manager. on 8 May 2023
Dear Jeannie,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Mar 2023
Response from Hotel Manager. on 28 Mar 2023
Dear Gilles,Thank you for your great review! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash galore
I don’t understand why there were bunch of van’s backseats inside the lobby for sitting inside of usual sofas to sit on. The check in guy was gruff in his demeanor. The motel had vibes of low budget trucker/prostitute hangout pad. The room was already wide open when we checked in. The towels had stains and I was scared to sit on the couch because it looked like I might catch something. We used the place for only 2 hrs because I needed to do some online business. Regretted booking the room. Should have just paid $20 extra and booked at a better hotel. Saw bunch of cop cars next door. Lord help anyone stays at this dump.
Stayed 1 night in Feb 2023
Response from Hotel Manager. on 10 Feb 2023
Dear Guest,Thank you for taking the time to share your experience with us. We apologize that your stay at our motel did not meet your expectations and that you had a negative experience. We take all feedback seriously and will use it to improve the quality of our facilities and service. If you would like to discuss your stay further, please do not hesitate to contact us directly. We appreciate your business and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good lighting an secure
Stayed 1 night in Sep 2022
Response from Hotel Manager on 24 Sep 2022
Dear William,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Please do visit us again for an awesome experience.Sincerely,Hotel Manager

8/10 Good

Carson

Liked: Staff & service, room comfort
Room was decent, food within short distance, staff was friendly and professional, and site seemed safe. However, the sofa was very stained and I had to put a bath towell on it to feel safe, and I'm a 62-year-old male who is not a knit picker or germaphobe. They should replace the old stained sofa that one must sit on to use the coffee table.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 20 Sep 2022
Dear Carson,Thanks for your stay and feedback and for telling us the positive and negative aspects. Our apologies for the inconvenience. We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.Sincerely,Hotel Manager

2/10 Terrible

Jaime

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing I liked about the property. The bed was horrible, literally had a sunken hole in the center of the mattress. My daughter found multiple needles on the floor and we had a drunk beating on our door at 1 am telling us to let him in ( he was staying in the room next to us). The carpet had so many stains in it, one of which I wouldn't be surprised if it is a blood stain.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 14 Sep 2022
Dear Jaime Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager