The Hilton Richmond Hotel & Spa/Short Pump offers an upscale retreat with a deep-tissue massage at Aura Spa, an indoor pool, and breakfast and American dishes at two on-site restaurants. Helpful staff and free in-room WiFi enhance the experience.
Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21
Check-out
Check-out before noon
Contactless check-out
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk, smart lock
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
Covered self-parking fee: USD 10.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
We should mention
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does Hilton Richmond Hotel & Spa/Short Pump have a pool?
Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.
How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump?
As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Hotel & Spa/Short Pump on 21 Jun 2026 start from Rp2.686.056, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hilton Richmond Hotel & Spa/Short Pump pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hilton Richmond Hotel & Spa/Short Pump?
Self-parking is available for USD 10.00 per day.
What time is check-in at Hilton Richmond Hotel & Spa/Short Pump?
Check-in start time: 3 PM; check-in end time: 3:00 AM.
What time is check-out at Hilton Richmond Hotel & Spa/Short Pump?
Checkout is at noon.
Where is Hilton Richmond Hotel & Spa/Short Pump located?
Located in Short Pump, this spa hotel is 0.6 mi (1 km) from Short Pump Town Center and 1.8 mi (2.9 km) from Sheltering Arms Institute. Bowl America Short Pump and Elk's Lodge are also within 6 miles (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property is worn done- I had to change rooms 4 times for a variety of issues mostly plumbing. The staff was incredibly helpful and tried to accomodate.
Katherine
Stayed 1 night in Apr 2026
Verified
10/10 Excellent
gloria
9 Feb 2026
Liked: Cleanliness, amenities
The room was clean, love the tv size and the water pressure was to die for. All amenities were appropriate. Simply love this hotel.
Room was great! Clean and ready to relax in. Staff were extremely kind and helpful. Next door neighbor had a kid who was having a rough time throughout the night, but other than that we enjoyed our stay.
The hotel was super nice. My room was very neat and clean. The staff were nice, friendly and professional. I don't eat breakfast too often; therefore, I didn't have breakfast during my stay.
Very clean comfortable and quiet. Unfortunately the shower water was only lukewarm for both my shower and my husband’s.
Lauren
Stayed 1 night in Jan 2026
Verified
8/10 Good
Kelly
13 Dec 2025
Liked: Cleanliness, staff & service, amenities
Customer service and convenience was top tier, Front Desk 10 stars
Lobby Bar ......Andy was outstanding
Restaurant Aster was amazing. Food wasnt great but her support ancccchospitality was spe