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Our welcome from Alijia was very warm and friendly. She couldn’t do any more to make us very welcome. All staff were very attentive. Our room was comfortable but the shower needs an overhaul. Good pressure on shower, but curtain not good. Breakfast was excellent. Thank you for a lovely stay. We will return.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Great location, lovely room. Bed was very comfortable with beautiful quilt. Parking provided.

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Beautiful hotel ...1 of the best breakfasts

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

Fantastic location for Richmond and the river, A short walk into Richmond, so perfect for just getting out and about and enjoying what Richmond has to offer.

From our arrival at the property we felt very welcome and comfortable. From Marks initial greeting on reception to all orher aspects of our stay we were extremely happy. This business , 52.years in the making with Marks father and uncle is a very slick family run outfit. All staff we encountered including chambermaids were exceptional. They could all not be more helpful and gave valuable information where needed about things like where to get the Uber boat from rather than walking to the City...

Great service and super clean

Beautiful rooms, interior and vista

挺好的

Had a great stay at this hotel. Friendly staff, very comfortable rooms with great decor.