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Reviews of Fairmont Ramla Serviced Residences

5 out of 5
Fairmont Ramla Serviced Residences
7713 King Fahad Road, Al Sahafah, Riyadh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and stuff is very good. There is construction going on near the hotel, other than that everything is wonderful.
Stayed 7 nights in May 2024
Response from Fairmont Ramla Management Team on 21 May 2024
Dear Mr. William,Thank you for taking the time to evaluate our services. We are so glad that you enjoyed your stay with us. At Fairmont Ramla we strive to provide our guests seamless experience. We are looking forward to welcoming you. Thank you and best regardsFairmont Ramla Management Team

10/10 Excellent

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the overwhelming smell of smoke that came from our neighbors room and although they were not supposed to smoke because it’s a smoke free facility, they did not stop smoking and when we brought that up with management they changed our room and upgraded us. Management dealt with it appropriately but they still should reinforce the NO smoking policy.
Stayed 7 nights in Apr 2024
Response from Fairmont Ramla Management Team on 16 May 2024
Dear Ms. Dana,Thank you for taking the time to review our services. At Fairmont Ramla we strive to provide our guests seamless hospitality experience. We are looking forward to welcoming you back again soon.Thank you and best regards

10/10 Excellent

Mohamed, Jeddah

Liked: Cleanliness, property conditions & facilities
Home away from home
Stayed 2 nights in Apr 2024
Response from Fairmont Ramla Management Team on 7 May 2024
Dear Mr. Mohamed,Thank you for your positive feedback and experiencing another home stay. We are looking forward to welcoming you back again soonThank you and best regards

10/10 Excellent

MAAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saudi staff were excellent. Very professional and polite. Would stay again.
Stayed 1 night in Mar 2024
Response from Fairmont Ramla Management Team on 12 Mar 2024
Our Valued Guest,Thank you for taking the time to evaluate our services. We are so glad that you have enjoyed your stay with us as we are looking forward to welcoming you back again soon.Thank you and best regards

10/10 Excellent

othman

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vvip
Stayed 7 nights in Feb 2024
Response from Fairmont Ramla Management Team on 19 Feb 2024
Our Valued guest Mr. Othman, Thank you so much for your time to evaluate our services. We are glad that you liked the place as We are looking forward to welcoming you back again soon.Thank you and best regards Fairmont Ramla Management Team

6/10 Okay

Faisal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Luggage and bell boy service not reliable. They will make you miss your flight. Allow 1-2 hours for them to come and help! Expect lousy excuses.
Stayed 2 nights in Dec 2023
Response from Fairmont Ramala Managment Team on 10 Jan 2024
Dear Mr. Faisal,Thank you for taking the time for evaluating our services. We are sorry for that your experience was not up to your expectation however your notes will definitely be considered as we are looking forward to welcoming you back again soon.Thank you and best regardsFairmont Ramla Management Team

10/10 Excellent

Mohamed, Jeddah

Stayed 1 night in Jan 2024
Response from Fairmont Ramala Managment Team on 9 Jan 2024
Dear Mr. Mohamed,Thank you for taking the time to evaluate our services. It was a pleasure receiving so as we are looking forward to welcoming you back again soon.

2/10 Terrible

Abdullah

Liked: Property conditions & facilities
Disliked: Staff & service
I will never go there again
Stayed 3 nights in Oct 2023
Response from Fairmont Ramala Managment Team on 14 Nov 2023
Our Valued Guest Mr. Abdullah,Thank you for taking the time to evaluate our services and your stay at Fairmont Ramla. We are sorry that your experience was not at your expectations. At Fairmont Ramla we exert our best efforts to provide our guests seamless hospitality experience. We promise you to consider your point as we are looking forward to welcoming you back again soon.Thank you and best regardsFairmont Ramla Management Team

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fairmont Ramala Managment Team on 9 Oct 2023
Thank you Mr. Abdulaziz for you amazing Score. At Fairmont Ramla We strive to provide seamless hospitality experience to our guests.We are looking forward to welcoming you back soonThank you and best regardsFairmont Ramla Management Team

8/10 Good

Hassan

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
New hotel and furniture. They need to improve their staff and their service. No flixbility for the check in and check out timing. They have to train their staff how to communicate with guests. I called the front desk to provide water (make up the room) their response was shocking to me, the lady answered my call said water bottle will cost you 25 SAR. First time in my life traveling everywhere never happened that the room make up with water will cost money. At the same time the lady asked me about check out while it's still early morning, not checkout time yet.
Stayed 1 night in Oct 2023
Response from Fairmont Ramala Managment Team on 9 Oct 2023
Dear Mr. Hassan,Thank you for being our regular guest at Fairmont Ramla which we value the most having you there as our loyal guest. We sincerely apologize for the inconvenience in the meantime as explained we provide some complementary water bottles on your stay and extra request will subject to payment as per the Fair complementary policy. Nevertheless, all your notes have been taken into consideration as we will ensure that your stay will be remarkable on your next visit as we are so eager to welcome you back.Thank you and best regardsFairmont Ramla Management Team

10/10 Excellent

Mohammed, jeddah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2023
Response from Fairmont Ramla Management on 30 Jul 2023
Dear Mr. Mohammed, Thank you for sharing your wonderful review of our property with the Expedia community. Our mission is to exceed your expectation during your stay at the hotel and I am glad you enjoyed your experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Muath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, cozy, modern, and the small was amazing among the the lobby
Stayed 1 night in Oct 2023
Response from Fairmont Ramala Managment Team on 17 Oct 2023
Dear Muath,Thank you for taking the time to evaluate our services. We are so happy that our services have met your expectations. At Fairmont Ramla we are not saving any efforts to provide our guests with seamless hospitality experience. We are looking forward to welcoming you back again soon.Thank you and best regardsFairmont Ramla Management Team