4/10 Buruk
Martina
Bepergian bersama keluarga
11 Okt 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location is great, walkable to many attractions. However, the hotel looks old, dirt and dingy. I believe I booked superior room and this was da from it. The floor the room was located on has a separate entrance from the reception and feels scary. The hallways look old and dirty and frankly I was scared. If I had not paid quite a bit of non refundable money I would have simply looked for another hotel. That being said the room itself, while dated was clean. Would not recommend this place for the money that paid. The last da there was an issue with the pipe and they moved us to an upgraded suite, which was on another floor that looked much better overall. If the room I had booked was not supposed to be on this new floor then definitely not worth the money. If I was snubbed it’s even worse.
In addition, the worst part of experience was the day we checked out. The receptionist said he could not get us a taxi as “there aren’t enough taxis in Rome”. If this is indeed a problem in the city, he should have warned us when we first checked in to book a taxi ahead of time or allow plenty of time to get to our destination. After so much headache I was able to get a cab myself with no assistance from the reception desk whatsoever and barely made it to the tram station in time but this is highly unprofessional, inhospitable and not what one would expect from any level of hotel. Honestly, I generally never leave a bad review unless really bad experience and this truly was.
Martina
Menginap 7 malam pada bulan September 2025
