Russell hotel guide. Marriott Hotels & Resorts hotel in Russell, Massachusetts

"The parking lot/building/rooms are all run down and visibly crumbling and dirty. It was just to sleep before catching a plane so we made do. Needed extra pillows, front and said they couldn’t find any. Shuttle service next day was prompt which was great "

"Breakfast was delicious, the pool was too cold. Overall a good experience. Theres a $100 deposit i wasnt aware of and it seems like it takes more than one day to get it back on the acct. so make sure u keep track of yr acct"

"Very welcoming staff clean room efficient close to everything"

"❤️"

"Entire floor smelled like a strong odor from someone cooking. We arrived after 11 pm and odor was strong. Bed sheets were not clean. "

"Close to the Smith campus and downtown Northampton. A great place to stay."

"We arrived on a Tuesday and left on the following Saturday. During our stay the room was not serviced once. We had to go to the front desk twice to get toilet paper and towels. There was a funky smell in the room like something had died. By Friday, the trash was piled up and was not removed. We reported issues to the front desk several times without anything being done. The cold water faucet in the bathroom spun all the way around. The only way that we got it fixed was to ask a guy who was eating his lunch to fix it. The majority of the staff looked like they were on a regular break. The only staff that were regularly working were the breakfast staff. During checkout we complained once again and we were told that we would be contacted by the manager. So far, nothing. I would not stay at this hotel again."

"yes and yes"

"Clean room and always like the waffle makers for breakfast!"