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Reviews of Comfort Inn & Suites Russellville I-40

2.5 out of 5
Comfort Inn & Suites Russellville I-40
2714 E Parkway Drive, Russellville, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 292 reviews" "
Rating 8 - Good. 76 out of 292 reviews" "
Rating 6 - Okay. 13 out of 292 reviews" "
Rating 4 - Poor. 6 out of 292 reviews" "
Rating 2 - Terrible. 6 out of 292 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Every thing was fine
Stayed 2 nights in May 2024
Response from Manager on 23 May 2024
Hello Jerry,We appreciate your positive feedback and are delighted to hear that you had a satisfactory stay with us. Feel free to reach out to our management for any further assistance or feedback you may have.

10/10 Excellent

Patsy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice size with everything you need. Bathroom is nice. The breakfast is hot with plenty of choices. Nice indoor pool and hot tub. I would definitely stay here again!
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Patsy,We are delighted to hear that you enjoyed our spacious rooms, well-equipped bathrooms, and our hot breakfast offerings. It's great to know that you made use of our indoor pool and hot tub as well. We appreciate your positive feedback and look forward to welcoming you back in the future!

8/10 Good

Victoria

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
This was a perfectly fine stay! We enjoyed the quiet of the room, checkin and out was easy and smooth, and breakfast was delicious. The pool was enjoyable, though the hot tub was pretty chemical heavy. In retrospect we should have let the jets run for a few minutes before getting in. I’m not sure if the pool facilities were frequently used or not, but I definitely felt the chlorine! Either way, the location was great, and it was a lovely stop to stay at on our road trip.
Stayed 1 night in Apr 2024
Response from Mary -AGM on 30 Apr 2024
Thank you for rating our hotel so highly! I am so glad to see that you enjoyed your stay and that you found the accommodations and service to be satisfactory. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Rhonda

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very pleasant and it was convenient to all we wanted to do within the town.
Stayed 3 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Rhonda,We are delighted to hear that you found our staff pleasant and enjoyed our convenient location for your activities in town. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Tracy

Travelled with family
Disliked: Staff & service
No hot water!! Would not move us to a different room! Staff was not willing to refund our money and provided no other options. Also, side doors were not functional to use your key at night so you had to walk around the motel to get in. Very disappointing as we usually have a good experience at comfort in. Will never stay at a comfort inn again.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Tracy,We apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable to us for improvement. We encourage you to reach out to our management directly to address any further concerns. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly courteous staff
Stayed 4 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Vivian,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff made your stay enjoyable. Providing excellent customer service is our top priority, and we are glad that you felt well taken care of during your time with us. We hope to welcome you back again in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello David,Thank you for staying with us! We're glad to hear that you enjoyed your time at our hotel. We appreciate your feedback and hope to welcome you back in the future for another great stay.

4/10 Poor

Jodi

Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Jodi, We apologize for any shortcomings you experienced during your stay. We appreciate your feedback and encourage you to reach out to our hotel directly, so we can address any concerns you may have had. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our regular stop!
Always great service and clean! Is always our choice when visiting Russellville! Will continue to stay here.
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Robert,Thank you for your kind words and your continued loyalty to our hotel! We strive to provide exceptional service and maintain a clean environment for our guests. We look forward to welcoming you back on your next visit to Russellville!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving stay
Thanksgiving visit, the staff at this location went above and beyond. Friendly, helpful, If we needed anything they were right there to assist us. The kitchen staff were fantastic. Had a delicious breakfast every morning. The location of this hotel was close to restaurants and stores and close to interstate but no noise from it. Was a great stay
Stayed 4 nights in Nov 2023
Response from Manager on 23 Dec 2023
Hello Dorothy,Thank you for choosing our hotel for your Thanksgiving visit. We appreciate your positive feedback about our friendly and helpful staff, as well as the delicious breakfast provided by our kitchen staff. We're delighted that our location close to restaurants, stores, and the interstate added to the convenience of your stay. We hope to welcome you back in the future for another great stay.

2/10 Terrible

Amanda

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible bed
The bed was the worst bed I've ever had!! It was hard and lumpy. Its supposed to be smoke free and the entire 2nd floor smelled of Marijuana bad.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Amanda, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team is committed to ensuring our guests have a comfortable stay, and we regret that the bed did not meet your expectations. We appreciate your feedback regarding the second floor and will address it internally. We hope to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
We enjoyed our stay. Was quiet. Food was good. It met all our expectations and needs for a great nights sleep between visiting family.
Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Rodney,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a quiet and enjoyable time with us. It's great to know that our food met your expectations and that you had a restful night's sleep. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Karen,We are thrilled to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests. If you have any further feedback to share, we encourage you to reach out to us directly. We look forward to welcoming you back again soon!

8/10 Good

Amy, Hiram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice (we only utilized the room and breakfast as we were not there long). The staff was pleasant and cordial. The breakfast is very limited compared to others but what was available was plenty (not a large variety). The coffee was the only real issue we had!
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Amy,Thank you for choosing to stay with us during your recent visit. We appreciate your kind words about our property and staff. We apologize if the breakfast options did not meet your expectations. We value your feedback and will take it into consideration for future improvements. We apologize for any inconvenience caused by the coffee and appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Mike,We are glad to hear that you found our facility to be great. Thank you for your feedback!

10/10 Excellent

Richard, Greensboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful. Breakfast was good and dining area clean. Room was clean too, just needed a bit more freshness. Overall I would recommend this hotel.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Richard,Thank you for taking the time to share your feedback with us! We're glad to hear that you found our staff to be nice and helpful, and enjoyed our breakfast and clean dining area. We appreciate your suggestion for more freshness in the room. We value your recommendation and hope to welcome you back in the future for another great stay.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for 1 night in Russellville
Nice rooms with excellent bed, included breakfast, easy well lit parking, and high water pressure in shower. I stayed on a Sunday night and it was not overly noisy.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Philip,Thank you for sharing your positive feedback on our hotel. We're thrilled to hear that you enjoyed our nice rooms, comfortable beds, included breakfast, well-lit parking, and high water pressure in the shower. Our team strives to provide a peaceful and comfortable stay for all our guests, even on busy nights. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Zachary

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great, fast, and easy check-in experience. The rooms was super clean, and we felt extremely comfortable staying here on the long journey from Las Vegas to North Carolina.
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Zachary,Thank you for choosing our hotel for your stay and for taking the time to share your positive check-in experience. We appreciate your feedback on the cleanliness of the rooms, and we're delighted to hear that you felt comfortable during your journey. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Bob,Thank you for your positive review! We're glad you had a great experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Made a great base camp to explore the Ozarks.
Stayed 3 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Wade,Thank you for choosing our hotel as your base camp for exploring the beautiful Ozarks! We're glad you enjoyed your stay with us.

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints
I had 3 of my grandkids with me and we had a blast swimming in the pool. The room was clean and had enough towels for all of us. We had some rude neighbors above who allowed their children to run and jump well after 10:00 pm. The night manager handled that situation promptly. No complaints.
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Terri ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 21 Sep 2023
Hello Martin,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Choi, Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 13 Sep 2023
Hello Choi, Young,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so friendly, very clean, pool area very nice. Staff very accommodating.
Stayed 2 nights in Jul 2023
Response from Manager on 26 Jul 2023
Hi Donna,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

6/10 Okay

Helge

Travelled with family
Liked: Cleanliness, staff & service
AC was noisy and fan couldn’t be controlled.
Stayed 3 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hello Helge,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great! I meant to remember names but I don't. Everyone was so helpful, nice, pleasant, and the ladies went above and beyond.. thank you all for your kindness and help.
Stayed 2 nights in May 2023
Response from Manager on 11 Jul 2023
Hello Cynthia,Thank you for your review and comments regarding our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 18 Jun 2023
Hello Belinda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Venessa

Stayed 1 night in Jun 2023
Response from Manager on 15 Jun 2023
Hello Venessa,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Shane

Stayed 1 night in Jun 2023
Response from Manager on 29 Jun 2023
Hello Shane,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly.
Stayed 1 night in May 2023
Response from Manager on 12 May 2023
Hi Clarie,Thanks for the five-star rating! I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brady at the front desk was very friendly and helpful with the checking in process
Stayed 1 night in May 2023
Response from Manager on 9 May 2023
Hi Stacy,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back

10/10 Excellent

Marcus, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on 6 May 2023
Hello Marcus,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 27 Apr 2023
Hello Barbara,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Bailey

Stayed 1 night in Mar 2023
Response from Manager on 15 Apr 2023
Hello Bailey,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 Poor

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good night
I was not happy to find out total remodel gping on but could have dealt with that but a main reason I booked there was it stated breakfast included and I needed to have it included so I could just get back on the road since I was traveling 5 days across country with my dog, They did coffee and pastries due to the remodel they couldnt offer the usual breakfast.There was no parking for my truck and car pull I thought I thought the desk person told me to pull it around back because I told her I didnt see any place to park it then couldnt get it backed out so the reception person hsd a friend of hers back it out and psrk it where I was worried it was going to get hit by somebody pulling out because it was parked awkward. The room was good but couldnt sleep even with decent room. Then they charged me 2 times for the pet fee for my dog
Stayed 1 night in Mar 2023
Response from Manager on 25 Mar 2023
Hello Sherry, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Suzanne

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, convenient location
Stayed 1 night in Mar 2023
Response from Manager on 21 Mar 2023
Hi Suzanne,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check-in slow, otherwise super
The clerk was very slow.
Stayed 1 night in Mar 2023
Response from Manager on 15 Mar 2023
Hi Karen,I'm very sorry for your poor arrival/ check in experience. My sincere apologies you found our associate slow We strive to provide sincere hospitality and we clearly failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Mar 2023
Response from Manager on 7 Mar 2023
Hello David,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2023
Response from Manager on 3 Mar 2023
Hello Holly, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 2 Mar 2023
Hello Ashley,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location.
Stayed 1 night in Feb 2023
Response from Manager on 26 Feb 2023
Hello ROBERT,Thank you for your valuable opinion regarding our location. We hope to someday have another opportunity to host your stay.

4/10 Poor

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother
Pictures are misleading. The foyer floor is held together with duct tape. Our bed sheets were so pilled up that it felt like we were sleeping on sand. We got two towels, one hand towel and one wash cloth. We were looking forward to the hot tub for my husbands back but it wasnt working and the pool was not warm enough to use.
Stayed 1 night in Feb 2023
Response from Manager on 18 Feb 2023
Hello Shawn,We appreciate the time you have taken to bring to our attention your feedback with regards to our bed and comments about our towels. Please do come see us again.

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean hotel Friendly staff
Stayed 1 night in Nov 2022
Response from Manager on 29 Nov 2022
Hello Nathan,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Adewale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2022
Response from Manager on 17 Nov 2022
Hello Adewale,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Pamela

Stayed 1 night in Oct 2022
Response from Manager on 30 Jan 2023
Hello Pamela,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff!
We will most definitely stay here again! The lady at check in was super nice. The room was big & very clean! Beds & pillows were super comfortable! I'm very leary of hotels, but not one bad thing about this one! Breakfast was good & the food area was super clean with plenty of choices! The pumpkin flavor waffle mix was a nice surprise!! The location was nice...right behind a shopping center, lots of places to shop and lots of places to eat too! We stayed here while our daughter played in a softball tournament & the softball fields were not a far drive, so that was nice...(about a 7 minute drive). Overall we loved our stay here!! Another important aspect, we felt very safe at this location!!
Breakfast was great! Kids loved the waffles!
Stayed 1 night in Oct 2022
Response from Manager on 25 Oct 2022
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location and area. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Xiaolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 3 nights in Oct 2022
Response from Manager on 23 Oct 2022
Hello Xiaolin,It means so much to have earned your business. We appreciate the feedback regarding our location. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Food left in fridge room smelled funky
Stayed 1 night in Oct 2022
Response from Manager on 18 Oct 2022
Hello Jonathan,We appreciate the comments, especially with regards to your opinion of our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 16 Oct 2022
Hello Heather,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

William

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Febreeze Please
I’m not super picky for the most part, and the overall stay was fine for the one night, but there were unpleasant smells from the second I walked through the front door. I love dogs and I think pets are allowed in the hotel, but I don’t want my room to smell like a dog. Mine did. Also, I was unable to leave the bathroom door open. It closed on its own. Fine if you need it that way, but leave a door stop for guests that may want to keep it propped open so we don’t have to use our own garments just to leave the bathroom door open.
Stayed 1 night in Oct 2022
Response from Manager on 14 Oct 2022
Hello William,Guest satisfaction is our number one objective so we really appreciate the input regarding our room. We hope to see you again in the future. Thank you for your valuable business.