Japanese garden
Check availability

Reviews of Holiday Inn Express & Suites Russellville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Russellville, an IHG Hotel
300 East Harrell Drive, Russellville, AR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 188 out of 247 reviews" "
Rating 8 - Good. 42 out of 247 reviews" "
Rating 6 - Okay. 6 out of 247 reviews" "
Rating 4 - Poor. 6 out of 247 reviews" "
Rating 2 - Terrible. 5 out of 247 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great the breakfast was amazing especially the cinnamon rolls
Stayed 1 night in May 2024
Response from dy on 23 May 2024
We are happy everything was great, we hope to see you again soon!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from dy on 23 May 2024
Thank you for your review!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from d on 23 May 2024
Thank you for your review!

8/10 Good

Ronald

Quiet
Stayed 1 night in Apr 2024
Response from dy on 23 May 2024
Thank you for your review!

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddie at check in was helpful, friendly, informative and kind. Great representative for your hotel and town.
Stayed 1 night in Apr 2024
Response from Dusti on 23 Apr 2024
Thank you so much for your review!! We will pass along your word to Eddie! He is a great member of our team. We hope to see you again at the Holiday Inn Express of Russellville.

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filled with all the extras I would need. I love the Keurig and the full sized shampoo and soap bottles. The room was clean! All of the staff were so friendly and accommodating. This stay was a delightful experience.
Stayed 1 night in Apr 2024
Response from Dusti on 16 Apr 2024
We are so glad to hear that you had a great stay at Holiday Inn Express of Russellville! Thank you for leaving us a review.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was awesome. Beds were very comfortable and we didn’t hear any noise between rooms nor floors. Good night sleep. Bathroom needs some work - paint pealing on ceiling and missing caulk around shower.
Stayed 1 night in Apr 2024
Response from Dusti on 15 Apr 2024
Thank your so much for your review! I am sending maintenance up right now to take a look at your room. We hope to see you again soon!

10/10 Excellent

Annakay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have always like to stay at holiday inns
Stayed 1 night in Mar 2024
Response from Dusti on 25 Mar 2024
Thank you so much for your loyalty to Holiday Inn! We are so glad you stayed.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Dusti on 5 Mar 2024
Thank you for reviewing Holiday Inn Express of Russellville!

10/10 Excellent

Nick

Stayed 1 night in Mar 2024
Response from Dusti on 25 Mar 2024
Thank you! We hope to see you again soon at Holiday Inn Express & Suites of Russellville

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was clean. Staff was friendly. Breakfast had a variety of choices.
Stayed 1 night in Feb 2024
Response from Dusti on 19 Feb 2024
Thank you so much for your kind words! We hope to see you again soon.

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay while traveling staff was friendly I would stay there again.
Stayed 1 night in Feb 2024
Response from Dusti on 7 Feb 2024
Thank you for choosing us! We hope to see you again soon.

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the front desk person was very nice
Stayed 1 night in Feb 2024
Response from Dusti on 5 Feb 2024
We are so glad to hear it! Thank you for the review

8/10 Good

Tina

Stayed 1 night in Dec 2023
Response from Dusti on 5 Feb 2024
Thank you for reviewing us!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dusti on 24 Jan 2024
Thank you for your review!

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Actually the best Holiday Inn weve stayed in. Peaceful, clean room & bathroom, super comfy bed! Will be back!
Stayed 1 night in Jan 2024
Response from Dusti on 19 Jan 2024
Thank you so much for the kind words!!! We appreciate you choosing us and hope to see you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Stayed 3 nights in Jan 2024
Response from Dusti on 19 Jan 2024
Thank you for the review!

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Dusti on 15 Jan 2024
Thank you so much for the reveiw!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The entire property and room were very well maintained and clean. Our room was spacious and very comfortable. The dining area for breakfast is large with a variety of seating. The breakfast offered many choices and it was well stocked and well laid out. The staff was friendly and efficient. We will definitely stay here again!
Stayed 1 night in Dec 2023
Response from Dusti on 15 Jan 2024
Thank you so much for the kind words! We are so glad you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DY on 29 Dec 2023
Thank you for leaving the great review. We hope to serve you again in the near future.

10/10 Excellent

Olalekan

Liked: Cleanliness, staff & service, property conditions & facilities
Neat place to stay.
Stayed 1 night in Dec 2023
Response from DY on 28 Dec 2023
Thank you for the great review! We hope to serve you again in the near future!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Nice beds.
Stayed 1 night in Dec 2023
Response from DY on 28 Dec 2023
Thank you for the nice review! We are happy to hear that your stay was good. We hope to serve you again in the near future.

10/10 Excellent

Htee

Stayed 4 nights in Dec 2023
Response from DY on 17 Jan 2024
Thank you for the review!

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Dusti on 15 Jan 2024
Thank you for reviewing us!

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Dusti on 15 Jan 2024
Thank you for the great review!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from dy on 18 Dec 2023
Thank you for your review we hope to serve you again in the near future.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast options. Staff was friendly and helpful. Room was clean, comfortable, and quiet. Great weekday rate.
Stayed 1 night in Nov 2023
Response from dy on 15 Nov 2023
Thank you for the leaving a great review! We are glad you enjoyed your stay and hope we can serve you again.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot too far from front door. Very nice front desk staff
Stayed 1 night in Nov 2023
Response from dy on 15 Nov 2023
We hope to serve you again in the future. Thank you for staying with us.

10/10 Excellent

Shanna

Stayed 1 night in Nov 2023
Response from DY on 18 Dec 2023
Thank you for your review we hope to serve you again soon.

10/10 Excellent

Melvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home coming
Stayed 2 nights in Nov 2023
Response from DY on 8 Nov 2023
Thank you for the review! Glad we could be your stop for Homecoming!

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DY on 8 Nov 2023
Thank you for the review! We hope to serve you again in the future.

10/10 Excellent

Mary Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🤗🤗🤗
Staff professional and friendly. Clean and comfortable environment. And of course, the cinnamon rolls didn’t disappoint expectations.
Stayed 1 night in Oct 2023
Response from dy on 23 Oct 2023
Thank you so much for the great review! We hope to serve you again in the near future.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from DY on 8 Nov 2023
Thank you for your review! We hope to be able to serve you again in the future!

8/10 Good

marc

Liked: Cleanliness, staff & service
There was a sewer smell in the lobby
Stayed 1 night in Oct 2023
Response from Dusti on 16 Oct 2023
I am so sorry to hear this! I will have a plumber come and check this out immediately. Thank you for letting us know.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DY on 9 Oct 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Dusti on 16 Oct 2023
Thank you for your review! We hope to see you again soon.

8/10 Good

Lola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from dy on 4 Oct 2023
Thank you staying with us we hope to serve you again in the near future!

8/10 Good

Angela

Stayed 1 night in Sep 2023
Response from DY on 27 Sep 2023
Thank you for staying with us we hope to serve you again in the future.

10/10 Excellent

Stanley

Stayed 1 night in Sep 2023
Response from Dusti on 19 Sep 2023
Thank you!

10/10 Excellent

Ida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room. Breakfast was great. Staff was pleasant.
Stayed 2 nights in Aug 2023
Response from Dusti on 19 Sep 2023
We are so glad to hear it! Thank you

10/10 Excellent

Xia

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Dusti on 19 Sep 2023
Thank you for your review!

10/10 Excellent

Gus C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dusti on 21 Aug 2023
Thank you for the great score! We hope to see you again next time you are in town!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking & check in. Clean rooms and the air was on to welcome us to a cool room. The he room looks perfect. The lobby smelled like waste.. as though plumbing was back up. That wasn’t fun to experience.
Stayed 1 night in Jul 2023
Response from DY on 21 Aug 2023
Thank you for your review, We hope you guys chose us as your preferred hotel to stay in when in town.

10/10 Excellent

Bettye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dusti on 21 Aug 2023
Thank you for great score! We hope we can provide another great experience the next time you stay with us.

10/10 Excellent

DeAnna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Lisa was so friendly and helpful. She was a delight! The kids had a wonderful time in the pool and really enjoyed breakfast. The room was clean and we couldn't have asked for a better place to stay!
Stayed 4 nights in Jul 2023
Response from Dusti on 21 Aug 2023
We are delighted to hear you had a wonderful stay. We hope to see you again next time you are in town. We always strive to provide the best experience and cleanliness.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at decent price
The property and room were very clean, beds were comfortable.
Stayed 1 night in Jun 2023
Response from Dusti on 21 Aug 2023
Thank you for taking the time to leave a great score and review. We hope to see you again next time you stop in Russellville.

2/10 Terrible

Odessa

Stayed 2 nights in Jun 2023
Response from Dusti on 22 Jun 2023
I am so sorry to hear that you were unhappy with you stay. May I ask what happened?

10/10 Excellent

Russell

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful property and very welcoming and friendly staff
Stayed 2 nights in May 2023
Response from Dusti on 22 Jun 2023
We are so glad you enjoyed it! We hope to see you again very soon.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and friendly staff. Clean room and easy check in.
Stayed 1 night in Apr 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning could not go lower than 72. when i called the front desk in the middle of the night, i was told that they'd let someone know in the morning.
Stayed 1 night in Apr 2023