Outdoor pool, open noon to 10:00 PM, pool umbrellas, pool loungers

Reviews of Days Inn by Wyndham Ruston LA

2 out of 5
Days Inn by Wyndham Ruston LA
1801 N Service Rd E, Ruston, LA

Reviews

7.0

Good

Rating 10 - Excellent. 137 out of 572 reviews" "
Rating 8 - Good. 166 out of 572 reviews" "
Rating 6 - Okay. 138 out of 572 reviews" "
Rating 4 - Poor. 57 out of 572 reviews" "
Rating 2 - Terrible. 74 out of 572 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
A solid two-star motel. It was clean enough and conveniently located, but definitely overpriced. Upon arrival, the room was hot and stuffy with the air-conditioning turned completely off. It took a couple of hours for the room to become comfortable. It was clean enough, but there were stains on the sofa. Guests might want to bring their own pillows and towels, as the pillows were miniature and only two very small, thin towels with holes were provided in the bathroom. The motel required a $100 damage deposit to be paid at check-in, which is something I've never been required to do at much nicer hotels, Ironically, there was a sarcastically-worded notice in the room implying that the hotel has trouble with guests stealing their towels, pillows, etc. It is difficult to believe that it would cross anyone's mind to steal worn-out items of such poor quality.
Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Hello John,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services for future guests. Your comfort is important to us, and we hope you were able to enjoy your time despite the initial room conditions. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet I would come back
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Candice,We're thrilled to hear you enjoyed our clean and quiet accommodations! We can't wait to welcome you back for another wonderful stay.

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating. We had issues with our bedding, blobs of I don't want to know. My daughter and changed them ourselves. Just not a clean room!
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Patrick, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the bedding. Your feedback is valuable for us to ensure a high standard of cleanliness moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst ever
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Mary, We are disappointed to hear about your experience and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team to discuss your concerns in more detail and seek further assistance. Your feedback is valuable to us for continual improvement.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was right on the highway. We were just passing through Ruston and it was handy. The price was very reasonable.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Dennis,We're pleased to hear you found our location convenient and our rates affordable during your visit to Ruston. Thank you for choosing to stay with us. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests.

2/10 Terrible

Kerri

Disliked: Property conditions & facilities
i want my money back. See previous email sent 4/29/24
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Kerri, We appreciate your feedback and have noted your concerns. For any further assistance, please contact our management directly.

4/10 Poor

Linda

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property is in desperate need of an upgrade. Old and outdated with lack of cleaning. I wasn't given a choice. Which was very inconvenient since I'm not disabled. The comforter had cigarettes burns on it, thin bath towels. The company needs to revoke this franchise. Poor service. Never returning to this dilapidated hotel. It may have bedbugs.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Linda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Leonard

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Leonard,We are delighted to hear that you had a wonderful stay with us! Please do not hesitate to reach out to us if you have any further comments or suggestions. We hope to welcome you back soon for another exceptional experience!

10/10 Excellent

Michael, Lake Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the highway. Room was in good condition.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Michael,We appreciate you highlighting our convenient location and well-maintained rooms. We're grateful for your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Angelique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Angelique,We appreciate your feedback and are glad to hear you had a positive experience during your stay with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Sheila

Stayed 5 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Sheila,We are thrilled to hear you had a perfect stay with us! Please don't hesitate to contact us directly if you have any suggestions or requests for your next visit.

8/10 Good

TAsia

Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello TAsia,We're delighted you enjoyed your stay! Should you have any feedback to share, please reach out to us so we can address any concerns and enhance your experience.

10/10 Excellent

Keely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Keely,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello April,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Comfortable & very big room with a sofa & little table
Stayed 2 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Veronica,Thank you for sharing your feedback about our spacious and comfortable room, equipped with a sofa and table. We are delighted to hear that you found the room to be enjoyable during your stay with us. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Great room clean spacious with sofa & a desk with chair 👌
Stayed 3 nights in Jan 2024
Response from Manager on 28 Jan 2024
Hello Veronica,Thank you for your positive feedback on our clean and spacious room with comfortable amenities. We're pleased to hear that you enjoyed the sofa and desk with chair. We strive to provide a satisfying stay for all our guests and hope to welcome you back soon.

2/10 Terrible

Kynyatta, Covington

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Kynyatta, We apologize for any dissatisfaction you may have experienced during your stay. We value your feedback and encourage you to contact us directly so that we can address any concerns you may have had. We strive to provide a positive experience for all our guests and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and staff. I also liked the location and price. It was really quiet and they even had some breakfast food available. I didn't like the smell in my room or my father's room next to mine.
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Susan,Thank you for your feedback on our service, staff, location, price, and breakfast options. We appreciate your positive comments. We regret to hear about the issue with the smell in your room and your father's room. As a valued guest, we take your feedback seriously and will address this with our team to ensure a better experience in the future.

8/10 Good

Amy N

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected breakfast options could have been better but overall not bad at all. My room was clean
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Amy N, Thank you for your feedback regarding our hotel. We're glad to hear that your overall experience met your expectations and that you found your room clean. We appreciate your suggestion regarding breakfast options and will share it with our team for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night road trip. Bed was comfy
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello paula,We're glad to hear that you found our beds comfortable during your overnight road trip. Ensuring a good night's sleep is always our priority for our guests. We hope this helped in making your stay enjoyable and restful. Thank you for your feedback!

8/10 Good

Tillman

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spaces were a little too tight for today's vehicles. otherwise all was fine.
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Tillman,Thank you for sharing your feedback with us. We appreciate your kind words about your overall experience at our hotel. We will take note of your comment about the parking spaces and share it with our team for future improvements. We hope to welcome you back again soon for another enjoyable stay.

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing!!!
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Diane, We are sorry to hear that your experience did not meet your expectations. We would appreciate any further details you could provide about your stay to help us improve our services. Please feel free to reach out to our management team directly so they can address your concerns personally.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was over priced. Paint was piling off the doors, rust was in the tub, towels was nasty. Ended up going to the store to buy my own.
Stayed 2 nights in Nov 2023
Response from Manager on 19 Nov 2023
Dear Guest,We're sorry to hear about your experience at our hotel. We appreciate your feedback and apologize for any inconvenience caused. We will share your concerns with our management team for further improvement. Should you have any additional feedback, we encourage you to reach out to our management directly. Thank you for bringing this to our attention.

10/10 Excellent

Marcus

Liked: Property conditions & facilities
Wonderful stay
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Marcus,Thank you so much for your kind words! We are thrilled to hear that you had a wonderful stay with us. Your satisfaction is our utmost priority, and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.

10/10 Excellent

Tom

Travelled with family
Nice place
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Tom,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. We strive to provide a pleasant and comfortable experience for all our guests. Should you have any suggestions, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon.

8/10 Good

Wanda, Baker

Liked: Staff & service, property conditions & facilities
It's no carpet which I loved but they need to have vending on both floors
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Wanda,Thank you for your feedback regarding the absence of carpet in our hotel. We appreciate you sharing your preference. While we currently only have vending machines on one floor, we will take your suggestion into consideration for future improvements. Please let us know if there is anything else we can assist you with during your next stay.

10/10 Excellent

Rhonda

Stayed 2 nights in Oct 2023
Response from Manager on 19 Nov 2023
Hello Rhonda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had an enjoyable stay at our hotel. Guest satisfaction is our top priority, and we are glad to know that we met your expectations. If you have any future travel plans, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service, property conditions & facilities
Needs some updates
Stayed 3 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Brenda,Thank you for bringing this to our attention. We appreciate your feedback and will take it into consideration as we continue to improve our facilities.

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Tiffany,Thank you for taking the time to leave us a review. We appreciate your feedback and are thrilled to hear that you had such an amazing experience with us. Your satisfaction is our top priority and we always strive to provide exceptional service. We hope to have the opportunity to welcome you back in the future for another fantastic stay.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Average hotel. No bells and whistles, but it was clean and comfortable.
Stayed 3 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Kimberly,Thank you for your feedback. We are glad to hear that you found our hotel clean and comfortable. We appreciate your business!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Monique,Thank you for your excellent rating! We are delighted to have exceeded your expectations and look forward to welcoming you back in the future.

6/10 Okay

Jessica

Stayed 1 night in Oct 2023
Response from Manager on 7 Nov 2023
Hello Jessica, Thank you for sharing your feedback with us. We appreciate you taking the time to highlight the areas where we fell short during your stay. We strive to provide exceptional service and will use your comments as an opportunity for improvement. If there's anything further we can assist you with, please don't hesitate to reach out to our management team directly.

8/10 Good

Norma Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Norma Jean,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept
Stayed 1 night in Sep 2023
Response from Manager on 28 Sep 2023
Hi Clinton,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Dorrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel stay, for a great price.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sep 2023
Hello Dorrian,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 24 Sep 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Ryan

Stayed 1 night in Sep 2023
Response from Manager on 11 Oct 2023
Hello Ryan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Brenda

Travelled with family
Disliked: Staff & service
Rude and lacking customer service.
We needed a first floor room since my father in law has a hard time moving around. They only had second floor rooms and no elevator. They would not let us cancel the reservations. I understand the first day since it was late, but the additional days was ridiculous. Pay extra and go elsewhere. Rude staff.
Stayed 3 nights in Sep 2023
Response from Manager on 13 Sep 2023
Hello BrendaThank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.,

10/10 Excellent

Darlene

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Property is clean and tidy.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sep 2023
Hello Darlene,It means so much to have earned your business. We appreciate the feedback regarding our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Daphne

Travelled with family
Liked: Staff & service
Damp
Room was clean and check in was easy. But room felt damp and floor was slick, i guess with condensation. I was surprised that there was not a hair dryer. Breakfast was ok, but the juice was not working. coke machine outside was broken. It was ok for what we needed but a little pricy for what we got.
Stayed 1 night in Sep 2023
Response from Manager on 11 Sep 2023
Hello Daphne,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Corey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 9 Sep 2023
Hello Corey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Matthew

Stayed 2 nights in Aug 2023
Response from Manager on 19 Sep 2023
Hello Matthew,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Earnestine

Disliked: Property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Manager on 11 Aug 2023
Hello Earnestine, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Rakeya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Price was reasonable and the room was relatively nice
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug 2023
Hi Rakeya,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 Terrible

Stephen

Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Stephen,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was able to check in a little earlier and that was a great thing. Even though it was by the interstate you couldn’t hear the traffic. There are places close by to eat at in walking distance plus a gas station right next to it. Pool was clean even though it was way too hot outside to go in it.
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hi Deanna,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 Terrible

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were given a smoking room and told that was all they had available at the time of booking. Smoking room was never mention until we arrived for check-in. Our friends that traveled with us ordered their non-smoking room after us so I know the rooms were available.
Stayed 4 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hello Eric, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
Front desk guy was extremely unfriendly. Room smelled horrible…musty & moldy. People running around outside at 2am.
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Guest, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

John, SHREVEPORT

Disliked: Cleanliness, staff & service, property conditions & facilities
This is quite possibly the worst place I have ever stayed. Do not be fooled. This is not a hotel, It is a MOTEL. The staff is inconsiderate & rude. The accomodations are mediocre at best. A non-smoking room was requested, but the room absolutely reeked of cigarette smoke. During our stay people were partying in the parking lot; drinking, loud music, kids running all over the parking lot & banging on room doors. Customers in the rooms around us were smoking weed & it was coming through the vents in our room. So our room went from smelling like cigarettes to filled with weed smoke. There is also NO WIFI in the rooms. I went to the front office to speak to a staff member(noone would answer the phone when I called) to talk about all the things listed above & was told it was really not their problem. We ended up moving to a different hotel in the middle of the night. I requested that my reservation for the next night be canceled & the managre refused.
Response from Manager on 30 Jul 2023
Hello John,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Although as a motel it was a little rough looking on the exterior, the room I was in looked to be recently renovated and was as good a quality as you’d expect from a modern standard hotel.
Stayed 2 nights in Jul 2023
Response from Manager on 23 Jul 2023
Dear Guest,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.