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Hotel New Otani Saga

4.0 star property
Three on-site restaurants serve authentic Japanese cuisine while the attentive staff provides concierge and personalized services for a memorable stay

Choose dates to view prices

Hotel New Otani Saga, near the Saga Balloon Museum, offers practical amenities like a hair salon and dry cleaning. Enjoy in-room WiFi and efficient service from the helpful staff at the Japanese dining venues.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar
The current price is Rp931.462
Rp1.178.356 total
1 Jun - 2 Jun
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3542 for adults and from JPY 2277 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Hotel New Otani Saga pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel New Otani Saga?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Saga on 1 Jun 2026 start from Rp931.462, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel New Otani Saga?

Check-in start time: 2 PM; check-in end time: 2 AM.

What time is check-out at Hotel New Otani Saga?

Checkout is at 11:00 AM.

Where is Hotel New Otani Saga located?

Located in the heart of Saga, this hotel is within a 10-minute walk of Yoka Shrine and Saga Balloon Museum. Saga Prefectural Art Museum and Saga Castle are also within 15 minutes. Saga Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 322 out of 800 reviews
Rating 8 - Good. 311 out of 800 reviews
Rating 6 - Okay. 122 out of 800 reviews
Rating 4 - Poor. 30 out of 800 reviews
Rating 2 - Terrible. 15 out of 800 reviews

Reviews

Verified

10/10 Excellent

Hoi Chi

Very good service and superb river view from my room. The staff are sincere and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay for us at this hotel… beautiful view of the water…
Stayed 1 night in May 2025
Verified

10/10 Excellent

Marli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and help for all information around the hotel.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly and helpful. The foods and views in Japanese restaurant are amazing
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jeongeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. If you like a Calm and peaceful area. I really enjoyed the atmosphere. The big market is near (5-10mins by walking) small izakaya (5mins by walking)
Stayed 2 nights in May 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

It rained the entire time we were there, but the hotel is beautiful and clean. I think they do weddings as the grounds behind the hotel are pretty and the entire 2nd floor is a bridal area.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Hotel in Saga city with good value
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Yu Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and clean. Old design but still in good condition. Park nearby, quiet and nice view.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice

Everything is good except the smells of smoking in the corridor. Location is fantastic.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 star staff

My daughter got an allergic reaction to food during breakfast. Staff was quick responding to the situation. First responders came immediately. Thank you!!!!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and amenities. Great walking/museum area!
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Yiou

Liked: Cleanliness
The room is old decorated. But very clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Masafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Eiji

room is clean. However, due to the thin wall and old building, there were lots of noises from up/down and sides. The building is old. Unfortunately, it is not worth to pay the cost. It was number one hotel in Saga. Breakfast was ok.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Hui Ping

Liked: Amenities
Hotel was ok. Easy and free parking on site. The room is clean but a bit old, with dated furniture and torn curtain blinds.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

PO YUK

Liked: Cleanliness, amenities, property conditions & facilities
no air conditioning in november
Stayed 3 nights in Nov 2025
Verified

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a very nice/quiet area

Great stay despite the horrendous weather. Hotel's 30min walk from the station in a nice/quiet area (10min bus ride). Spacious, clean room and very good breakfast. Bit pricy but this was GW. Good restos within a walking distance.
Stayed 2 nights in May 2023
Verified

8/10 Good

Sin Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Jul 2024
Verified

8/10 Good

HYUNGSIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient. Good !
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Sohyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024
Verified

8/10 Good

Kwong Yan,

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff service need to improve and well trained
Stayed 1 night in Jun 2024
Verified

6/10 Okay

CHUNG KIT

Liked: Staff & service
Disliked: Amenities
The hotel is a bit old. Dust is left on top of some places in the room. The price is not very acceptable. The only reason I chose this hotel is because I do not have a better option.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

hidekazu

Disliked: Property conditions & facilities

Breakfast is not so good.

Breakfast menu is not so good as we caccot have poor foods and services.
Stayed 1 night in May 2024
Verified

6/10 Okay

penny

Liked: Staff & service
Air conditioning need to be repaired
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Takashi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner is'nt go well. Very hot room.
Stayed 1 night in Jul 2023