"This hotel was very rundown and filthy! The room had years of dirt and grime in the doors and corners. The staff was insufficient to fix issues during our stay. The breakfast room was especially dirty with food being left out over night. There was no fresh fruit, dairy, or juice. The hot items were microwaved from frozen scrambled egg and sausage patties, biscuits, and dubious “gravy”. There was no cereal. There was no attendant working in the breakfast area. The front desk person came to replace inedible items upon request and handled food without groves and did not wear a hairnet in the food prep or dining areas.
There is a sign guaranteeing cleanliness and good repair, however, the manager refused us a refund. He did, however, allow us to check out after one day so we could choose a more suitable accommodation for the rest of our stay in Hot Springs.
Expedia’s was very helpful and gave us a $50 credit for the haste and bad breakfast."
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