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Reviews of Crystal Inn Hotel & Suites Salt Lake City

3 out of 5
Crystal Inn Hotel & Suites Salt Lake City
230 W 500 S, Salt Lake City, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1858 out of 2778 reviews" "
Rating 8 - Good. 622 out of 2778 reviews" "
Rating 6 - Okay. 187 out of 2778 reviews" "
Rating 4 - Poor. 74 out of 2778 reviews" "
Rating 2 - Terrible. 37 out of 2778 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t know I became a VIP making this booking on Expedia. At the arrival at the counter they gave me a botte of water and snacks. A choice of a free room upgrade was offered and ended up with a king suite, with jetted jacuzzi tub in the room. The place was nice, clean and the bed was pleasantly soft. Will book the place again, when I am in the neighborhood.
Stayed 1 night in May 2024

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean rooms, and nice amenities.
Stayed 2 nights in May 2024
Response from Lana on 22 May 2024
Thank you for your review. We are pleased you enjoyed your stay. We hope to see you again soon.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay for the price.
Stayed 1 night in May 2024
Response from Assistant General Manager on 21 May 2024
Thank you for taking the time to leave us a review! We are glad that you found the price of your room reasonable. We hope that you will choose us again on your next visit to Salt Lake City.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff !! Great breakfast !!
Stayed 2 nights in May 2024
Response from Assistant General Manager on 21 May 2024
Thank you for your kind words! We hope to welcome you again on your next visit to Salt Lake City.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, and breakfast was delicious.
Stayed 3 nights in May 2024
Response from Assistant General Manager on 21 May 2024
Thank you for your feedback! We are glad you enjoyed everything. We hope to have you stay with us again in the future!

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and clean rooms. comfortable beds. 4th floor was quiet. Shower had good water pressure but did change from hot to cold frequently while running. Hot breakfast and good variety of foods. Via was excellent and friendly at check in! Would stay here again, very convenient to everything you need.
Stayed 1 night in May 2024
Response from Assistant General Manager on 21 May 2024
Thank you for taking the time to leave us your feedback! We are happy that you got to enjoy some of the amenities that we have to offer, including the complimentary breakfast. We hope that we will get a chance to welcome you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel breakfast was quite nice...far superior to many other hotel breakfasts...so we really enjoyed that and the variety of goods offered. Staff was wonderful and we were very pleased with a free upgrade to a suite. Lovely space. We walked to all our dining choices and found great places to eat. Would definitely stay here again.
Stayed 3 nights in May 2024
Response from Scott M. (Guest Service Supervisor) on 20 May 2024
Thank you for your review! I'm so glad to hear you enjoyed our hot buffet breakfast. We take great pride in our breakfast. I'm also glad to hear you enjoyed our convenient location. We appreciate your patronage and hope to see you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was very nice and roomy… The only complaint was that the thermostat on the heater/air conditioner did not work properly.
Stayed 1 night in May 2024
Response from Assistant General Manager on 21 May 2024
Thank you for your feedback! We are happy to hear that your overall stay was enjoyable. Our apologies about your air conditioner, we have reported this to our maintenance department. We hope that you will choose us again on your next visit to Salt Lake City.

10/10 Excellent

Propst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated getting my room bumped up a level.
Stayed 1 night in May 2024
Response from Scott M. (Guest Service Supervisor) on 20 May 2024
Thank you for your review! I'm glad to hear you enjoyed your room upgrade. We appreciate your patronage.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Scott M. (Guest Service Supervisor) on 20 May 2024
Thank you for your rating! We appreciate your patronage.

8/10 Good

ReNel, Black Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean and affordable.
Stayed 1 night in May 2024
Response from Assistant General Manager on 21 May 2024
We are happy to hear that you enjoyed your room! We hope to welcome you back soon!

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alyssa C. on 14 May 2024
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay. We look forward to welcoming you again in the future!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here MANY times over the last couple of years and have always been treated with courtesy and respect. The establishment is well kept, clean and provides multiple amenities. Price is reasonable and the rooms are very comfy and spacious. All in all, i would recommend this place to anyone, whether you're just traveling through, staying and visiting or for business. It's easy access to the freeway, has plenty of parking, and in a good part of downtown for taking a walk or going out to eat.
Stayed 1 night in May 2024
Response from Assistant General Manager on 14 May 2024
Thank you for your feedback and your kind words. We are happy that you enjoy staying with us and appreciate your business! We look forward to welcoming you again soon!

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in May 2024
Response from Assistant General Manager on 13 May 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon!

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible
Stayed 1 night in May 2024
Response from Assistant General Manager on 13 May 2024
Thank you for your kind words! We are glad that your experience with us was a positive one and hope to welcome you again soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay and would definitely stay here again! Excellent breakfast with home-cooked food. Room was clean. The staff was knowledgeable and friendly. The parking lot was well lit.
Stayed 1 night in May 2024
Response from Assistant General Manager on 12 May 2024
Thank you for your kind words! We are glad to hear that your stay was enjoyable. We hope to welcome you back again soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy place to stay. A few vagrants up the street, and some road noise.
Stayed 1 night in May 2024
Response from Assistant General Manager on 12 May 2024
Thank you for your feedback. We are glad to hear that your stay with us was comfortable. We are aware of the homeless situation and, sadly, like most cities, the homeless population has grown. We do our best to keep a safe property with 24 hour surveillance and security guards. We hope that you feel safe here and that you will choose us again on your next visit.

10/10 Excellent

zhen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the counter is very friendly, and very helpful
Stayed 1 night in May 2024
Response from Assistant General Manager on 9 May 2024
Thank you for your kind review! We are happy to hear that you found our associates friendly. We love what we do here and hope we get the chance to share it with you again soon!

10/10 Excellent

Janalee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great we were within driving distant of Huntsman Cancer Institute and the Restaurants. The beds were comfortable.
Stayed 1 night in May 2024
Response from Assistant General Manager on 9 May 2024
Thank you for taking the time and leaving us a review. We are glad that you enjoyed our location and that you found our beds to be comfortable. We hope to welcome you back again soon!

10/10 Excellent

Lourdes Beatriz Meza, Ciudad de México

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Everything was very good.
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 9 May 2024
Thank you for recommending our hotel! We are happy to have you and hope to welcome you again soon.

10/10 Excellent

Daniel, Haymarket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our needs. The staff was very helpful, room was very spacious and breakfast was good.
Stayed 2 nights in May 2024
Response from Assistant General Manager on 9 May 2024
Thank you for your feedback! We are happy to hear that you got to enjoy some of the amenities that we have to offer including our location and breakfast. We hope to welcome you back again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Great staff. Upgraded us which was nice.
Stayed 1 night in May 2024
Response from Scott M. on 5 May 2024
Thank you for your kind words! I'm glad to hear you enjoyed your upgrade. We appreciate your patronage and hope to see you again soon.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 1 May 2024
Thank you for your feedback! We love what we do here and enjoy being able to share that with our guests. We hope to welcome you back soon!

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and indoor pool was a hit
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 1 May 2024
We are glad that you enjoyed our staff and our indoor pool! Thank you for staying with us and we hope to see you on your next visit to Salt Lake City.

8/10 Good

Cassandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, awesome pool(open late), security guard on site. Only concern was front desk said they needed a card on file for incidentals- when I handed th front desk person my card they ran a $50 charge. When I asked they said "oh that's our deposit".
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 1 May 2024
Thank you for your feedback. We apologize for any confusion. Our Hotel Deposit is a 50 authorization for incidentals. We release it when you check out. Depending on your bank, the hold should go back to your card within 5-7 business days.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here. No complaints. Great free full breakfast.
Stayed 1 night in Apr 2024
Response from Alyssa C. on 1 May 2024
Thank you for continuing to stay with us when you come to visit Salt Lake City. We look forward to welcoming you again soon!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good, lots of selections to choose from. Room is nice, bed is comfortable. Pool is big and the hot tub is good size. The only issue with the hot tub is the water could be a little bit warmer, But it was still nice. I will be staying there again next month.
Stayed 3 nights in Apr 2024
Response from Lana on 29 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed the pool and the breakfast. We hope to see you again soon.

10/10 Excellent

Ivan, Ridegefield Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENT
Stayed 2 nights in Apr 2024
Response from Lana on 29 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

8/10 Good

T'Naya

Stayed 1 night in Apr 2024
Response from Scott M. (Guest Service Supervisor) on 20 May 2024
Thank you for your rating! We appreciate your patronage.

10/10 Excellent

Kara, Salt Lake City

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 21 May 2024
Thank you for taking the time to leave us a review! We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Kara, Salt Lake City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel.
Stayed 1 night in Apr 2024
Response from Lana on 29 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean and spacious. Complimentary breakfast had an impressive selection.
Stayed 1 night in Apr 2024
Response from Lana on 29 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your room and the breakfast. We hope to see you again soon

8/10 Good

STEVEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel in good condition. Reasonably quiet. Comfortable bed and pillow.
Stayed 1 night in Apr 2024
Response from Lana on 29 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Farrell

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist we’re really respectful and their service was 100 percent
Stayed 2 nights in Apr 2024

10/10 Excellent

Benjamin

Stayed 1 night in Apr 2024
Response from Scott M. (Guest Service Supervisor) on 17 May 2024
Thank you for your rating! We appreciate your business.

8/10 Good

rocio

Stayed 1 night in Apr 2024
Response from Scott M. (Guest Service Supervisor) on 17 May 2024
Thank you for your rating! We appreciate your business.

10/10 Excellent

Gary

Stayed 3 nights in Apr 2024
Response from Scott M. (Guest Service Supervisor) on 17 May 2024
Thank you for your rating! We appreciate your patronage.

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet! Breakfast was great. Homeless people hanging out in front of McDonald’s next door. Otherwise, fine.
Stayed 3 nights in Apr 2024
Response from Lana on 23 Apr 2024
Thank you for your feedback. We pleased that you enjoyed your stay. We pride ourselves on a well maintained, clean and safe property. We appreciate your comments about the homelessness. We do have 24/7 security at the hotel and our hotel property. They are retired Salt Lake City Police Officers. Being in a metropolitan area, you will find the homelessness concerns you may encounter in any comparable city.

10/10 Excellent

Leslie

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay and the complimentary breakfast was very good!
Stayed 1 night in Apr 2024
Response from Lana on 22 Apr 2024
Thank you for your review. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Johnette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good shuttle service top notch service.
Stayed 3 nights in Apr 2024
Response from Lana on 22 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but well updated. Very comfortable bed. Best bath towels ever in a hotel.
Stayed 1 night in Apr 2024
Response from Lana on 18 Apr 2024
Thank you for your feedback. We are glad you enjoyed the bed and the towels. We hope to see you again soon.

10/10 Excellent

Emin, La Crescenta

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 9 May 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Fernando

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Lana on 18 Apr 2024
Thank you for your review. We are so glad the staff treated you well. We hope to see you again soon.

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Apr 2024
Response from Lana on 17 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Natallia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got this hotel with a good discount; if I would pay full price (300$ per night) I don’t think I would be that happy ;) But for the price I paid it was perfect! Convenient location, very spacious room, good breakfast and SAUNA!
Stayed 1 night in Apr 2024
Response from Lana on 17 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. Our rates fluctuate depending on the demand. If there are special events going on and it is very busy our rates are higher. But they are not usually near 300. We are glad you got a discount. We hope to see you again soon.

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always pleasant and helpful! The airport shuttle is a great feature
Stayed 1 night in Apr 2024
Response from Lana on 17 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond at front desk check in.
Stayed 1 night in Apr 2024
Response from Ben B on 16 Apr 2024
Thank you for the positive review. We are happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

BECKY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, Clean, Complimentary Breakfast!
Stayed 3 nights in Apr 2024
Response from Lana on 16 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Natalie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Lana on 16 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and updated motel. Easy access from freeway and to get just about anywhere. Pool and hot tub look inviting, however I haven't had the chance to use them yet due to surgeries. Their king, jetted tub suite if very nice and roomy. The tub is awesome, just wish they had some bars so short people like me could get in and out of it a little easier😁
Stayed 2 nights in Mar 2024
Response from Lana on 15 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed your room. We hope to see you again soon.