Lobby
Check availability

Reviews of Courtyard Saltillo

3.5 out of 5
Courtyard Saltillo
Boulevard Galerías Saltillo No 375-1, Colonia Residencial Los Parques, Saltillo, COAH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 405 reviews" "
Rating 8 - Good. 71 out of 405 reviews" "
Rating 6 - Okay. 26 out of 405 reviews" "
Rating 4 - Poor. 12 out of 405 reviews" "
Rating 2 - Terrible. 12 out of 405 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Rommel Vidal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Daniela Ramos on 10 May 2024
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniente
Stayed 2 nights in Feb 2024
Response from Daniela Ramos on 26 Feb 2024
Sr Juan, Muchas Gracias por sus comentariosAgradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

8/10 Good

Shawn M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place while visiting for work. Great bed and slept great. Had limited hot water while showering in the morning; however, I chalk it up to system use.
Stayed 1 night in Feb 2024
Response from Daniela Ramos on 26 Feb 2024
Sr Shawn, We appreciate your preference in having us, we hope that your stay at Courtyard by Marriott Saltillo has been pleasant. We will make sure to improve to avoid any inconvenience at the time of your accommodation.

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Buen Hotel.
Muy buen hotel de primera. Lo unico que tendria que decir es que en su pagina dice que cobran un precio por mascota pero en el hotel te dan otro precio. Yo soy de las personas que no les gusta las sorpresas. Si me dicen que pague $100 los pago, pero que en el hotel no me digan que son $101, Porque eso me molesta. Pero el hotel y la atencion son de primera y me pienso quedar hai cada vez que viaje a mexico por carretera desde Texas. Mi espanol no es muy bueno, Mil disculpas.
Stayed 1 night in Dec 2023
Response from Daniela Ramos on 8 Feb 2024
Buen dia Sr Miguel Agradecemos su preferencia en haberse hospedado con nosotros, esperemos que su estancia en Courtyard by Marriot Saltillo haya sido placentera. Nos aseguraremos verificar los precios en nuestra pagina para para evitar cualquier inconveniente al momento de su alojamiento.

2/10 Terrible

Daniel

Room assigned got 2 lamps not working. Air conditioner noisy we need to change room And tv was not Hi def . Terrible service . Did not clean the room until 5 pm . Will never stay there again
Stayed 2 nights in Sep 2023
Response from Daniela Ramos on 2 Oct 2023
We appreciate your preference in having us, we hope that your stay at Courtyard by Marriott Saltillo has been pleasant. We will make sure to improve to avoid any inconvenience at the time of your accommodation.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Daniela Ramos on 11 Sep 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Rodolfo Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Jul 2023
Response from Daniela Ramos on 4 Aug 2023
Sr Rodolfo, agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Daniela Ramos on 25 Jul 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, brand new, good restaurants and bars withinn walking distance.
Stayed 1 night in Jul 2023
Response from Daniela Ramos on 18 Jul 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The area is great. Walking distance to multiple restaurants
Stayed 1 night in Jul 2023
Response from Daniela Ramos on 12 Jul 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto. Saludos Cordiales

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Daniela Ramos on 10 Jul 2023
Hola! Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto. Será un placer tenerlo en casa!

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel ever! It’s Pet friendly and staff was the best! Shopping mall and restaurants few steps away :) loved it!
Stayed 1 night in Jun 2023
Response from Daniela Ramos on 12 Jun 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

2/10 Terrible

Francisco, metairie

Disliked: Cleanliness, staff & service
I left my room in the morning and removed the do not disturb sign, when I came back at night my room was the same as I left it in the morning. I called front desk but they just told me that they didn’t have people to clean the rooms that day.
Stayed 2 nights in Jun 2023
Response from Julio on 12 Jun 2023
Dear Mr. Francisco,Thank you for taking the time to share your thoughts regarding this issue. Thank you for letting us know. I will share your message with the leadership team of our hotel, to rectify our processes in order to prevent a similar situation in the future.Once again, thank you for taking the time to share your comments. I thank you for choosing to stay with us.Sincerely,Julio Cesar Bernal CortesGuest Care Manager

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT PLACE
Stayed 1 night in Jun 2023
Response from Daniela Ramos on 8 Jun 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Juan, Monterrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable, excelente ubicación e instalaciones.
Stayed 1 night in Jun 2023
Response from Daniela Ramos on 5 Jun 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Daniela Ramos on 24 May 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2023
Response from Daniela Ramos on 6 May 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll stay here again
Very nice and modern hotel, great service, allowed me early check in, good restaurants nearby within walking distance, quiet, and great breakfast!
Stayed 1 night in Apr 2023
Response from Daniela Ramos on 20 Apr 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Jesus Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito
Great place
Stayed 1 night in Apr 2023
Response from Daniela Ramos on 17 Apr 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

8/10 Good

Floyd

Stayed 1 night in Apr 2023
Response from Daniela Ramos on 17 Apr 2023
Agradecemos su preferencia por contar con nosotros, esperamos que su estadía en Courtyard by Marriott Saltillo haya sido placentera. Nos aseguraremos de mejorar para evitar cualquier inconveniente a la hora de su alojamiento.

4/10 Poor

Hugo

Travelled with family
Liked: Property conditions & facilities
When we arrived it was beautiful, nice! clean rooms they were nice but we got discriminated because there was nothing but white people staying there and when we arrived we were probably the only Mexicans there at the moment. My dad was walking to the bathroom and a guy from the hotel stopped him telling him “only guests of the hotel could use the bathroom” and my mom dad told him he was a guest. Also at the buffet right away they told us card only because I guess we looked like we weren’t coming from the US we didn’t have credit cards and whenever we pulled out the card to pay, she Right away said “American cards only” so my mom pulled out her credit card and lady was shocked and said “oh your American ur coming from the USA” I guess we have to look fancy to stay here or look rich. Overall the area was pretty and walkable to anything restaurant a small kids play across and food stands.
Stayed 2 nights in Mar 2023
Response from Daniela Ramos on 6 May 2023
We appreciate your preference in having us, we hope that your stay at Courtyard by Marriott Saltillo has been pleasant. We will make sure to improve to avoid any inconvenience at the time of your accommodation.

10/10 Excellent

Juan, Monterrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, excelente lugar para descansar
Stayed 1 night in Mar 2023
Response from Daniela Ramos on 13 Mar 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Melody Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in muy sencillo, muy amable el personal. La habitación muy limpia y remodelada recientemente. La ubocación eatá en muy buena área cerca de muchos reataurantea (recomiendo La Canasta). Cama muy cómida
Stayed 1 night in Feb 2023
Response from Daniela Ramos on 27 Feb 2023
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort
No water pressure
They’re worth the word no water pressur
Stayed 1 night in Feb 2023
Response from Daniela Ramos on 22 Feb 2023
We appreciate your preference in having us, we hope that your stay at Courtyard by Marriott Saltillo has been pleasant. We will make sure to improve to avoid any inconvenience at the time of your accommodation.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get away
Very Clean place. Breakfast is awesome!
Stayed 1 night in Feb 2023
Response from Daniela Ramos on 22 Feb 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Raymundo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's okay
Stayed 7 nights in Jan 2023
Response from Daniela Ramos on 7 Feb 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION OF HOTEL
Response from Daniela Ramos on 23 Jan 2023
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

2/10 Terrible

Nelson

Stayed 1 night in Dec 2022
Response from Daniela Ramos on 21 Nov 2023
Agradecemos su preferencia en haberse hospedado con nosotros, esperemos que su estancia en Courtyard by Marriot Saltillo haya sido placentera. Nos aseguraremos mejorar nuestro mantenimiento a la habitación para evitar cualquier inconveniente al momento de su alojamiento.

8/10 Good

Sugeid

Stayed 3 nights in Dec 2022
Response from Daniela Ramos on 13 Dec 2022
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Dec 2022
Response from Daniela Ramos on 13 Dec 2022
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Very bad breakfast and didn't clean our room
Breakfast was horrible, the worst hotel breakfast I had in years, bad coffee, bad food, no waffle flour, fruit juices very bad tasting
Stayed 2 nights in Sep 2022
Response from CY Saltillo on 3 Oct 2022
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.Regards!

4/10 Poor

Barrington, Morrisville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor design. Had to carry luggage down steps in rain to get to parking underneath building. Not pet friendly—no place to take dogs outside. Not functional.
Stayed 1 night in Sep 2022
Response from Daniela Ramos on 4 Oct 2022
We appreciate your preference in having us, we hope that your stay at Courtyard by Marriott Saltillo has been pleasant. We will make sure to improve to avoid any inconvenience at the time of your accommodation.

10/10 Excellent

Ruanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with selecting this property for our visit with friends to Saltillo. It couldn't have been a nicer place to stay.
Stayed 4 nights in Sep 2022
Response from Daniela Ramos on 19 Sep 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Daniela Ramos on 6 Sep 2022
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quite good; but due to the fee would be fair to have breakfast included
Stayed 1 night in Aug 2022
Response from Daniela Ramos on 6 Sep 2022
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

4/10 Poor

Raymond

Stayed 1 night in Aug 2022
Response from Daniela Ramos on 17 Aug 2022
We appreciate your preference in having us, we hope that your stay at Courtyard by Marriott Saltillo has been pleasant. We will make sure to improve to avoid any inconvenience at the time of your accommodation.

10/10 Excellent

Vinicius, Ciudad de Mexico

Stayed 1 night in Aug 2022

10/10 Excellent

Gabriela

Travelled with family
Liked: Staff & service, property conditions & facilities
Lovely place. Great atenttion from the staff
Stayed 1 night in Jul 2022
Response from Daniela Ramos on 3 Aug 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Harold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility were excellent. There was a small coffee shop adjacent to the hotel that was a great place to enjoy a morning cup of coffee.
Stayed 4 nights in Jul 2022
Response from Daniela Ramos on 18 Jul 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Jeffrey, Laredo

Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area with excellent ammenities
Stayed 3 nights in Jul 2022
Response from Daniela Ramos on 5 Jul 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay
Pretty nice and solid with all of the basics. Great location.
Stayed 1 night in May 2022
Response from Daniela R on 13 Jun 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Lorena Y

Stayed 2 nights in May 2022
Response from Daniela R on 9 May 2022
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Brenda B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT! Great Customer Service..
Ser ice great.. I have difficulties to walk and front desk lady (Damaris) was very nice, great customer service!!! She made 2 persons from staff to look and verify a clean room at first floor near elavator due to my conditon... THANK YOU DAMARIS! You made this stay GREAT because of your customer service!! Clean room and walk-in shower...
Stayed 1 night in Jan 2022
Response from Daniela R on 18 Jan 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Ruanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the surrounding area. It was very nice and safe.
Stayed 3 nights in Dec 2021
Response from Daniela R on 4 Jan 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be very helpful if you could provide a Tesla charger in the garage. I will be looking for a hotel that provides a Tesla charger
Stayed 1 night in Dec 2021
Response from Daniela R on 4 Jan 2022
We appreciate the opportunity you gave us for your accommodation, on behalf of the entire team that forms Courtyard by Marriott we appreciate your preference and hope to see you very soon.

10/10 Excellent

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Bien
Stayed 2 nights in Dec 2021
Response from Daniela R on 27 Dec 2021
Agradecemos la oportunidad que nos brindó para su alojamiento, de parte de todo el equipo que forma Courtyard by Marriott agradecemos su preferencia y esperamos verle muy pronto.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021