2/10 Sangat Buruk
Caner
7 Jun 2025
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Terrible experience, avoid booking this hotel! There was a misbilling issue occurred between hotel and Expedia, the hotel urged me to pay what I paid before so I double charged, I asked them to contact Expedia however they keep calling me by the phone and never gave me peace during my stay, they even dropped a letter threatening me to leave and whilst I was in shower the door knocked m, the hotel staff called police, after my explanation and proof of payment they still obliged me to pay the entire bill and sue to Expedia, I had no other option and paid twice. The issue has been escalated to Expedia but they never even attempted to intervene nor contacted to hotel to resolve the problem. charged by the hotel. All I received is the constant threat and disturbance despite the money paid twice, absolute unethical behaviour and inhumane service! I will share this experience all platforms so the travellers can be aware of.
Caner
Menginap 1 malam pada bulan Juni 2025
