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"Clean room "

"Clean room didn't understand that you needed to ask for house keeping.You should be asked if you need clean towels and trash bags."

"We love staying here! Unlike the San Antonio Plaza across the way, this hotel has delightful service, pays attention to details, and has been a surprisingly reasonably priced luxury option for our staycations in San Antonio. The service is so great, they are responsive, kind, personable, and never make you feel like an idiot for misplacing your key. The property is attractive and the room we always get is spacious. The one issue is the concrete floor, which can be a little cold. But the robes, the soaking tub in our room, and the view of Hemisfair are great! The daily food and beverage credit and in room snack service credit add to the appeal. The location can't be beat, close to Southtown (where we usually park - you can find safe and free parking on certain streets, usually less than a quarter mile from the hotel - MUCH better deal than the $60 valet parking. Great access to food, drink, the river, the Pearl and Southtown, local museums like the Brisco and SAMA, and lots of fantastic restaurants. In short, this hotel is pretty amazing, much better than many of the recent overpriced but underwhelming hotels to pop up in our fair city."

"L"

"We had dirty sheets, floors were disgusting in hallways gross. Probably the dirtiest I’ve seen any building. Elevators slow and took forever and would close on you as you entered. Plus was close to everything and they let you check in early. The bed was made but made with dirty bloody sheets. Towels were hard as a rock - just couldn’t believe the overall care of the place."

"Everything okay, just the elevator, I"

"Everything is good"

"Staff was super friendly and very professional. We were given a larger room with a private balcony after the person at the front desk learned we were there to celebrate our wedding anniversary. Room had a refrigerator but no Microwave, so something to keep in mind when bringing leftovers to the room for later."

"This is an older and more historic hotel. The rooms are small and dated but it definitely gives you a feel for what was rather than what is. It’s definitely not for everyone but for those looking for an older more historic vibe, this is it!"