Hotel Terrazas de la Candelaria

Property class: 3

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At Hotel Terrazas de la Candelaria, you can look forward to free breakfast, a poolside bar and a free food/drink shopping service. Active travellers can enjoy hiking/biking trails at this hotel. Treat yourself to a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Latin American cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room

A simple room with a bed, a small table, and a framed picture on the wall.

Double Room

  • Mountain view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A room with two beds, a painting on the wall, a ceiling fan, and a wooden door.

Triple Room

  • Mountain view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

A room with three beds, a television, and a painting on the wall.

Quadruple Room

  • Mountain view
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Room

A room with two beds, a wooden cabinet, a television, and a painting on the wall.

Room

  • Mountain view
  • 25 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 Single Bed

View all photos for Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

A modern hotel room with a neatly made bed, a blue folding chair, and a large abstract painting on the wall.

Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

  • Mountain view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

A room with a blue door, a window, a chair, and a flat-screen TV mounted on the wall.

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

A room with two beds, a window, and an air conditioning unit.

Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room, 1 Bedroom, Refrigerator, Mountain View

A hotel room with two beds, a chair, and a window.

Family Room, 1 Bedroom, Refrigerator, Mountain View

  • Mountain view
  • 35 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Economy Double Room, 1 Double Bed, Mountain View

A bedroom with a wooden bed, two nightstands, a wall-mounted fan, and three colorful artwork pieces.

Economy Double Room, 1 Double Bed, Mountain View

  • Mountain view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Quadruple Room, Mountain View

A room with a wooden bed, a small window with bars, and a white wall.

Economy Quadruple Room, Mountain View

  • Mountain view
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
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About the area

Located in San Gil, Hotel Terrazas de la Candelaria is in the entertainment district and near theme parks. Parque Extremo Peñon Guane and Juan Curi Waterfall are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit El Puente Shopping Center and San Gil Plaza Shopping Center. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with cave exploring and skydiving. Visit our San Gil travel guide
Map
Km 1 Via San Gil Bucaramanga, Mogotes, San Gil, Santander, 684031

What's nearby

  • A person standing at the base of a large tree with extensive roots.
    Gallineral Natural Park
    7 min drive - 3.2 km
  • A cable car moving over a mountainous landscape with green vegetation and distant mountains under a partly cloudy sky.
    Chicamocha National Park
    39 min drive - 50.6 km
  • Parque Gallineral
    7 min drive - 3.2 km
  • El Puente Shopping Center
    8 min drive - 3.9 km
  • San Gil Cathedral
    10 min drive - 4.2 km

Restaurants

  • Gringo Mike's
    4 min drive
  • mercagan
    3 min drive
  • Pizzeria Pierrott
    3 min drive
  • Salon de onces Monterrey
    3 min drive
  • Restaurante Balcón Sangileño
    3 min drive

About this property

Hotel Terrazas de la Candelaria

  • Family-friendly hotel in the entertainment district
  • Take advantage of free breakfast, a poolside bar and a free food/drink shopping service at Hotel Terrazas de la Candelaria. Adventurous travellers may like the hiking/biking trails at this hotel. Treat yourself to a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Latin American cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking and valet parking
    • Limo/town car service, supervised childcare (surcharge) and a 24-hour front desk
    • Luggage storage, a porter/bellboy and tour/ticket information
  • Room features
  • All guest rooms at Hotel Terrazas de la Candelaria have perks, such as bathrobes, in addition to amenities, such as late-night room service and free WiFi.
  • More conveniences in all rooms include:
    • Childcare services and cots/infant beds
    • Bathrooms with showers
    • Private gardens, portable fans and daily housekeeping

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Frequently asked questions

Does Hotel Terrazas de la Candelaria have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM to midnight.

Is Hotel Terrazas de la Candelaria pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of COP 50000 per pet, per stay.

How much is parking at Hotel Terrazas de la Candelaria?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Terrazas de la Candelaria?

Check-in begins at 3 PM.

What time is check-out at Hotel Terrazas de la Candelaria?

Checkout is at 1 PM.

Does Hotel Terrazas de la Candelaria provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 300000 per vehicle applies.

Where is Hotel Terrazas de la Candelaria located?

This family-friendly San Gil hotel is located in the mountains, within 2 mi (3 km) of Parque Gallineral, El Puente Shopping Center and Gallineral Natural Park. La Libertad Park and San Gil Cathedral are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Terrazas de la Candelaria Reviews

6.8

7.2

Cleanliness

7.4

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 4 out of 26 reviews
Rating 8 - Good. 11 out of 26 reviews
Rating 6 - Okay. 3 out of 26 reviews
Rating 4 - Poor. 6 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado pero lleven vehículo

El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.
Stayed 3 nights in May 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Recomendación

La habitación muy cómoda, el desayuno muy completo y rico. El único problema es que dentro de la habitación entraban hormigas y se subían por todos lados
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Excelente experiencia gratamente sorprendidos la comida espectacular las habitaciones en muy buen estado Todo el personal muy atento Les recomendamos revisar la señal de la tv en las mañanas no funcionaba
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Bonito con buen Jacuzzi

Solo pasamos la noche en una parada hacia otro destino. Agradable el jacuzzi y bueno el restaurante. El ambiente por su ubicación en la montaña es agradable.
Stayed 1 night in Jun 2017
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

INCONFORME

Cabañas muy oscuras. Nunca hubo agua caliente siempre decian que lo estaban solucionando, las fotos de la pisicina son retocadas, pues realmente es muy pequeña. Los televisores son super viejos. De rescatar la alimentacion, estuvo rica. Afortunadamente nos la pasamos por fuera los 3 dias porque no hay mayor cosa que hacer en el hotel.
Stayed 2 nights in Jun 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospedaje

El personal es muy atento, el hotel es muy tranquilo y agradable por su ubicación, la comida es buena, las habitaciones muy limpias.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Posizione panoramica

Hotel posizionato fuori città, in posizione panoramica. Arredamento molto spartano. Camera grande, letto comodo, immenso. Bagno piccolo con doccia. Al lavandino non c'è acqua calda. Staff giovane molto preparato e amichevole. Colazione sufficiente, wifi lento. Rapporto qualità prezzo buono.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No recomendable

Regular no amerita la inversión
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar para un magnifico descanso

Es un hotel para un buen descanso,lejos del ruido y su vista espectacular.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que buen descanso, total relax como nuevos

Excelente atención, excelente clima, sitio para relax y cerca de deportes extremos y de atracciones turisticas
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Malo

El precio de la habitación no justifica las condiciones de hotel, habitaciones sin un colarte, toallas percudidas, problemas con el agua caliente.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Regular,desde que Llegamos,tuve problemas.

Muy regular,varias veces puse quejas.los,precios muy altos par el servicio que Dan.que Los empleados Sean mas cordial es.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Debe mejorar mucho

No fue una mala experiencia, pero tampoco buena
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Think twice if you are booking here!

I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.
Verified review

8/10 Good

Liked: Cleanliness

Buen servicio

Buena instancia. Debería haber más variedad para desayunar, incluir fruta.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicacion, buen servicio

Excelente servicio
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

mal servicio

en cuanto a instalaciones excelentes, amplias limpias pero la atencion en cuanto a personal humano deja mucho que desear se pidio una decoracion para cumpleaños dijeron la noche anterior que tranquila que al desayuno la iba a tener y no fue asi, resulta que nos levantamos al dia siguiente y no habia ningun tipo de decoracion, me le acerco a la recepcionista de turno indicandole que habia pedido una decoracion pagando el costo adicional y lo que me dice es " a es que la otra niña me aviso tarde y no mandaron comprar nada" que tipo d ehotel que no cumple con las exigencias de un cliente deja mucho que desear gracias
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Much too far out of town and road's not walkable

Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort