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Ibis Cúcuta Hotel

3.5 star property
Guests can relax with a drink at the bar or step out to explore nearby attractions including Colon Park and Cucuta Museum of Culture

Choose dates to view prices

Ibis Cúcuta Hotel is near cultural landmarks. Travelers enjoy practical amenities like dry cleaning, an all-day restaurant, and a welcoming bar. Free in-room WiFi and express check-out enhance the streamlined stay experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is Rp850.342
Rp850.342 total
8 Aug - 9 Aug

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 Double Bed

A hotel room with a bed, desk, chair, and a view of the city through a window.

Room, 1 Double Bed

8.8 out of 10
Excellent
(44 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed (Plug & Play)

A hotel room with a bed, a desk, a chair, a trash bin, and a wall-mounted lamp.

Superior Room, 1 Double Bed (Plug & Play)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a microwave, a small table, and a wall-mounted lamp.

Superior Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

A hotel room with a bed, a hanging lamp, a small table, a chair, a coat rack, and a wall-mounted shelf with a kettle.

Executive Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible

A hotel room with a bed, a desk, a chair, a TV, and an air conditioning unit.

Standard Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi
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About the area

Located in San José de Cúcuta, Ibis Cúcuta Hotel is in the city centre and near the airport. Cucuta Museum of Culture and House of General Santander are cultural highlights, and some of the area's popular attractions include Banco de la Republica Cultural Area and Circus Pop. Enjoy an event or a match at General Santander Stadium, and consider making time for Ecoparque Comfanorte Cúcuta—a top attraction that's not to be missed. Visit our San José de Cúcuta travel guide
Map
Calle 15 N° 0 - 28, San José de Cúcuta, Norte de Santander, 540006

What's nearby

  • Colon Park
    6 min walk - 0.6 km
  • Gobernación Norte de Santander
    6 min walk - 0.6 km
  • Cucuta Museum of Culture
    6 min walk - 0.6 km
  • Ventura Plaza Commercial Center
    11 min walk - 1.0 km
  • San Jose Cathedral
    11 min walk - 1.0 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.)
    15 min drive

Restaurants

  • CesarCreps
    5 min walk
  • Cusy's Restaurante
    3 min walk
  • Vagamonde
    4 min walk
  • Cala Restaurant
    2 min walk
  • Punto cero
    2 min walk

About this property

Ibis Cúcuta Hotel

  • Hotel near Ventura Plaza Commercial Center
  • Located close to Colon Park and Cucuta Museum of Culture, Ibis Cúcuta Hotel provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), airport pick-up service (surcharge) and express check-out
    • A 24-hour front desk, tour/ticket information and a lift
    • A computer station, concierge services and smoke-free property
  • Room features
  • All 105 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning.
  • More amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; COP 45,000 for adults and COP 25,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar lounge
  • Restaurante Ibis Kitchen

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 83300 per pet, per night
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately COP 45000 for adults and from COP 25000 for children
  • Airport shuttle fee: COP 50000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 83300 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Ibis Cúcuta Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of COP 83300 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Ibis Cúcuta Hotel?

As of 3 Aug 2026, prices found for a 1-night stay for 2 adults at Ibis Cúcuta Hotel on 8 Aug 2026 start from Rp850.342, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Ibis Cúcuta Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Ibis Cúcuta Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Ibis Cúcuta Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of COP 50000 per vehicle applies.

Where is Ibis Cúcuta Hotel located?

Located in the heart of San José de Cúcuta, this hotel is within a 10-minute walk of Colon Park, Cucuta Museum of Culture and Gobernación Norte de Santander. Ventura Plaza Commercial Center and Banco de la Republica Cultural Area are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ibis Cúcuta Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 561 out of 826 reviews
Rating 8 - Good. 179 out of 826 reviews
Rating 6 - Okay. 42 out of 826 reviews
Rating 4 - Poor. 17 out of 826 reviews
Rating 2 - Terrible. 27 out of 826 reviews

Reviews

Verified review

10/10 Excellent

Antonio

Liked: Cleanliness
Clean room, staff friendly
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, polite and helpful, Mrs Katherine is always very kind and professional, great location.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Cristian

Liked: Cleanliness, amenities, property conditions & facilities
Good experience for our guests. The property is good located and did meet my expectations.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, good service. The hotel has restaurant in premises and is very close to nice restaurants.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a short layover in Cucuta, very centrally located, clean, friendly staff, very comfortable room
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Selva

Liked: Cleanliness, amenities, property conditions & facilities
Air conditioner seems to have issues as it was dripping water. But other than that everything is good
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Rychard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No view from the double bedrooms, very bad
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, But Check-In Was a Disaster The hotel itself was great—modern, clean, and well-maintained. The rooms and bathrooms were nice, and the breakfast was good. However, the check-in process was a complete mess. We were a group of over 25 people, yet there was only one person handling check-ins. It took over 30 minutes for a second employee to show up, and by then, we had already been waiting far too long. In total, it took over two hours just to get checked in, which was extremely frustrating after a long trip. Once that ordeal was over, the stay was enjoyable, but the hotel really needs to improve its staffing at the front desk.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Dubraska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff, Mardi was extremely helpful and attentive. I love the location and how friendly front desk staff was.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay for a short time
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Leimy Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, You need a fridge in the room
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in city center
Stayed 17 nights in Feb 2026
Verified review

10/10 Excellent

Dubraska's

Liked: Cleanliness, staff & service, property conditions & facilities
I found the breakfast buffet not worth it, for what it is offered.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Temir

Nice stay
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Dionny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel m, everything is near.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

TANIA RITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Josmil

Liked: Cleanliness, property conditions & facilities
todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

manuel

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

GUSTAVO

Liked: Amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Everything excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

CLIXO

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2026