Minibar, in-room safe, desk, soundproofing

Reviews of Intelier Victoria

2 out of 5
Intelier Victoria
Calle San Bartolomé 13, San Sebastián

Reviews

9.2

Wonderful

Rating 10 - Excellent. 197 out of 312 reviews" "
Rating 8 - Good. 100 out of 312 reviews" "
Rating 6 - Okay. 11 out of 312 reviews" "
Rating 4 - Poor. 3 out of 312 reviews" "
Rating 2 - Terrible. 1 out of 312 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
elite place really insane value for your money. pristine !
Stayed 1 night in Apr 2024
Response from Reception department on 28 Apr 2024
Dear Nicholas, On behalf of the entire team of Hotel Intelier Victoria we would like to thank you for the great opinion you have written about us after your visit. We are delighted to know that you liked the room and above all the attention received from our team, to whom we have already forwarded this comment. Best regards,

8/10 Good

Mapi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was just good…
Stayed 1 night in Apr 2024
Response from Reception Department on 18 Apr 2024
Dear Mapi, Thank you very much for your review. We will share with the staff your impressions to continue improving our service. We hope to see you again soon, either in our hotel or in other Intelier hotels.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room and friendly staff.
Stayed 3 nights in Dec 2023
Response from Frontdesk staff on 29 Jan 2024
Dear Samantha, Thank you very much for your review. We will share with the staff your impressions to continue improving our service. We hope to see you again soon, either in our hotel Villa Victoria, because, remeber, San Sebastian is always a good idea!Best regards

10/10 Excellent

Linh

Stayed 3 nights in Nov 2023
Response from Reception Department on 20 Nov 2023
Thank you very much for taking the time to write this review.We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.

10/10 Excellent

Melinda

Stayed 1 night in Oct 2023
Response from Recepción on 30 Oct 2023
Estimada Melinda, Muchas gracias por realizar una valoración. Esperamos volver a verles pronto, ya sea en nuestro hotel como en otros de nuestros hoteles Intur.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & great service
This is not a 2 star hotel - more like a 3.5 star. This is in a great location - 2 blocks from the beach easy to get to everywhere. Only downside is the noise from the street outside. All the staff were amazing including the housekeeping! 100% i will be back!
Stayed 3 nights in Oct 2023
Response from Reception Department on 28 Oct 2023
Dear Melinda, Thank you very much for taking the time to write this review. We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.Yours sincerely,

10/10 Excellent

Sheila Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception Department on 26 Oct 2023
Dear Sheila Marie, Thank you very much for taking the time to write this review. We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.Yours sincerely,

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023
Response from Reception department on 9 Nov 2023
Dear Kevin,Thank you for your review. We hope to welcome you again soon at any of our Intur Hotels. Cordial greetings,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Lovely hotel and very conveniently located to the beach and the old town. The hotel is in great conditions and the rooms are spacious and lovely.
Stayed 4 nights in Oct 2023
Response from Reception department on 15 Oct 2023
Dear Guest, Thank you very much for taking the time to write this review. We are glad to know that you liked the hotel. We hope to see you again soon, either in our hotel or in other Intur hotels.

8/10 Good

harvey

Stayed 2 nights in Oct 2023
Response from Reception Department on 1 Nov 2023
Dear Harvey, Thank you very much for taking the time to write this review. We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.

10/10 Excellent

Raelene K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception department on 8 Oct 2023
Dear Raelene K,Thank you for your review.We hope to see you again soon, either in our hotel or in other Intur hotels.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Hotel Villa Victoria on 16 Oct 2023
Dear Brian, Thank you very much for taking the time to write this review. We are glad to know that you liked the hotel. We hope to see you again soon, either in our hotel or in other Intur hotels. Reception department

10/10 Excellent

Peter

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is great. Perfect location to walk anywhere. Close to the beach and the Pueblo Antigua. Great breakfast. Will stay there again for sure.
Stayed 2 nights in Sep 2023
Response from Reception Department on 8 Sep 2023
Dear Peter, Thank you very much for taking the time to write this review. We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.Yours sincerely,

6/10 Okay

carolyn

Liked: Cleanliness
Disliked: Staff & service
The front desk staff are young and not very motivated . I did not receive my wake up call !!!
Stayed 2 nights in Sep 2023
Response from Reception Department on 5 Sep 2023
Dear Carolyn,Thank you very much for taking the time to write this review. We are sorry to forgot this wake up call, fortunately, everything goes well. Please accept our apologies and we hope to come back again, because, remember, San Sebastian is always a good idea!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2023 Visit
Hotel was perfect. Excellent, quiet location close to Centro. Staff was friendly and helpful. Room was a bit on small side but clean, newish, and excellent AC. Highly recommended!
Stayed 6 nights in Aug 2023
Response from Reception Department on 2 Sep 2023
Dear Michael,On behalf of the entire team of Hotel Villa Victoria By Intur we would like to thank you for the wonderful opinion you have written about us after your visit.We are delighted to know that you liked the location, the room and especially the attention received from our team, to whom we have already forwarded this comment.Best regards,

10/10 Excellent

Jonelle, indiana

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay there again!
Stayed 2 nights in Aug 2023
Response from Departamento de recepción on 26 Aug 2023
Dear Jonelle, Thank you very much for taking the time to write this review. We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean and great location
Helpful and friendly staff. Nice and.clean as well as well located. Very close to the beach and about 15 minutes to the old town.
Stayed 1 night in Aug 2023
Response from Front desk on 11 Aug 2023
Dear Gary, Thank you very much for your review. We will share with the staff your impressions to continue improving our service. We hope to see you again soon, either in our hotel or in other Intur hotels.

10/10 Excellent

Vanda, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated and very walkable to the main shops and restaurants as well as beach. Very nice breakfasts. Attentive staff.
Stayed 2 nights in Aug 2023
Response from Reception department on 4 Aug 2023
Dear Vanda,On behalf of the entire team at Hotel Villa Victoria By Intur, we would like to thank you for the magnificent opinion you have written about us after your visit.We are delighted to know that you liked both the location and the room and, above all, the attention received from our team, to whom we have already sent this comment.Receive greetings,

6/10 Okay

Taylor

Stayed 4 nights in Jul 2023
Response from HOTEL VILLA VICTORIA on 12 Jul 2023
Dear Taylor, thank you very much for leaving this review.We hope to see you again. Best regards,

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, close to the beach and old town but hidden so no much noise. When I am back to San Seb, I will book it again.
Stayed 3 nights in Jun 2023
Response from Hotel Villa Katalina on 26 Jun 2023
Dear Magdalena, On behalf of the entire team at the Villa Katalina*** by Intur hotel, thank you very much for this comment. We are delighted to read that you had a good stay at the hotel and we hope to welcome you again. Best regards.

10/10 Excellent

Hanxiong

Liked: Cleanliness, staff & service, property conditions & facilities
in the heart of San Sabastian, very close to the beach
Stayed 3 nights in Jun 2023
Response from Departamento de Recepción on 24 Jun 2023
Thank you very much for taking the time to leave us this comment. We are glad to hear how much you liked the hotel. We hope to see you again soon. Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2023
Response from Reception Department on 29 Jun 2023
Thank you very much for taking the time to write this review.We are glad to know that the hotel was to your liking.We hope to see you again soon, either in our hotel or in other Intur hotels.Cordially yours,

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel, central location and close to the beach, cafe’s and shopping.
Stayed 11 nights in May 2023
Response from Reception Department on 5 Jun 2023
Dear Carlos,Thank you very much for taking the time to write this review.We are glad to hear that you enjoyed the hotel.We hope to see you again soon, either in our hotel or in other Intur hotels.Yours sincerely,

10/10 Excellent

dianora, weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Recepción on 31 May 2023
Querida Dianora,Muchas gracias por valorar su estancia. Esperamos volver a verle pronto en cualquiera de nuestros hoteles,Un saludo,Recepción

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay. Very convenient walk to the train and bus stations and close to the old town. Restaurants and shops all around us. Every single one of the staff was friendly and helpful. I would stay here again without a second thought.
Stayed 7 nights in Apr 2023
Response from Departamento de recepción on 5 May 2023
Dear Kam, Thank you very much for taking the time to write this review. We are glad to hear that you enjoyed the hotel. We hope to see you again soon, either in our hotel or in other Intur hotels. Yours sincerely, Reception Department

10/10 Excellent

Ivan

Stayed 6 nights in Nov 2022
Response from Hotel Villa Katalina on 23 Nov 2022
Dear Ivan,On behalf of the Hotel Villa Katalina*** by Intur we would like to thank you for this amazing review about our hotel. We are happy to read you enjoyed your stay and we hope to welcome you again in the future.Receive a greeting.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Rooms a little small
Stayed 3 nights in Sep 2022
Response from Hotel Villa Victoria By Intur on 9 Oct 2022
Thank you very much for your review and for taking the time to reflect on your stay. We will share your impressions with the staff. Yours sincerely, Reception Department

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. The room was a little small for anyone travelling with a couple of large suitcases. Open shelving looks scruffy when piled with clothing etc. and their was quite a bit of external noise coming from the adjacent flats during the night.
Stayed 2 nights in Sep 2022
Response from hotel villa victoria by intur on 10 Oct 2022
Dear guest, Thank you very much for your review and for taking the time to reflect on your stay. We will share your impressions with the staff. Yours sincerely, Reception Department

10/10 Excellent

Dean, Houston

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night but the room was awesome Highlight was the delicious “included” breakfast. Highly recommended
Stayed 1 night in Sep 2022
Response from Reception Department on 10 Sep 2022
Dear Elaine,On behalf of the entire team of Hotel Villa Victoria By Intur we would like to thank you for the magnificent opinion you have written about us after your visit.We are delighted to know that you liked the location, the room and above all the attention received from our team, to whom we have already forwarded this comment.Best regards,

10/10 Excellent

Arianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Precioso el hotel!! Todo muy limpio y lo mejor super bien ubicado!
Stayed 2 nights in Aug 2022
Response from Departamento de recepción on 31 Aug 2022
Estimada Arianna,Muchas gracias por tomarse el tiempo de escribir esta reseña.Nos alegra saber que el hotel fue de su agrado.Esperamos volver a verles pronto, ya sea en nuestro hotel como en otros de nuestros hoteles Intur.Cordialmente,

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab break in San Sebastian
Fab hotel and brilliant location, would definitely recommend
Stayed 3 nights in Jun 2022
Response from Reception Department on 5 Jul 2022
Dear Vikki , Thank you very much for taking the time to write this review. We are glad to hear that you enjoyed the hotel. We hope to see you again soon, either in our hotel or in one of our other Intur hotels. Yours sincerely,

8/10 Good

Bashar, West Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very good room. Good breakfast and 5 minutes walk to the beach and 10 to old town. Recommended.
Stayed 4 nights in Jun 2022
Response from Reception Department on 28 Jun 2022
Dear Bashar, Thank you very much for taking the time to write this review. We are glad to hear that you enjoyed the hotel. We hope to see you again soon, either in our hotel or in other Intur hotels. Yours sincerely,

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2022
Response from Reservation Department on 23 May 2022
Dear Matthew, Thank you for your review. Hope to see you again in the near future, San Sebastian is always a good idea!

10/10 Excellent

ildemar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All very good
Stayed 3 nights in May 2022
Response from Departamento de recepción on 11 Jun 2022
Dear ildemar , Thank you very much for taking the time to write this review. We are glad to hear that you enjoyed the hotel. We hope to see you again soon, either in our hotel or in other Intur hotels. Yours sincerely,

10/10 Excellent

Belkis

Stayed 2 nights in Mar 2022
Response from Departamento de Recepción on 27 Mar 2022
Thank you very much for your review. Hope you had a nice stay in San Sebastian. San Sebastian is always a good idea to spend your holidays with family and friends. Best regards

8/10 Good

James

Liked: Cleanliness, staff & service
Staff were nice, our room as requested wasn't a double so were moved to a new slightly bigger room with a double bed. Rooms were clean and decent but basic, ours could have done with a new coat of paint, other than that were pretty comfortable and pleasant to be in for a siesta. Old town is only a 10 min walk and the beach only 5 min. Would have been good to have a kettle and maybe some utensils etc. Also the clothes washing service was very pricey.
Stayed 3 nights in Mar 2022
Response from Department of Reception - Alicia on 20 Mar 2022
Dear James, thank you very much for your review. Hope you had a nice stay in San Sebastian. We take note your opinion to do it better the next time. San Sebastian is always a good idea to spend your holidays with family and friends. Best regards

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient and central!
Hotel Villa Victoria had everything I needed - a comfortable bed, great amenities, central location and an easy check-in/check-out. I wasn't there long enough or late enough to try breakfast; it was a quick, one-night stay, but a very comfortable and convenient one.
Stayed 1 night in Oct 2021
Response from Hotel Management on 22 Oct 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
This is the worst hotel I’ve ever been, I had an issue with my reservation and the hotel staff instead of offering me some kind of solution, they did what they could to make my stay in San Sebastián a terrible experience. The rooms were tiny and not as clean ss you will wish. DON’T BOOK THIS HOTEL, you’ll regret it.
Stayed 2 nights in Aug 2021
Response from David on 20 Aug 2021
Hi, thank you very much for your review. We will investigate what happened with your reservation, but it will help if you contact us and tell us about these specific facts. We would like to apologyze if you found something not as clean as you think. As you may know, sometimes the cleaners forget something or make mistakes, but as you can see, the evaluation of the cleaning service of the hotel has one of the highest rates in San Sebastian. Regarding the size of the rooms is written on the website before you make the reservation. It is 14 m2 or 19 m2 (depends the room you chose) Anyway, we would like you visit us again and give us a new chance to change your mind of the hotel, remember San Sebastian is always a good idea. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was amazing. We got there early and were allowed to check in at that time.
Stayed 1 night in Jul 2021
Response from Reception on 14 Jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, very central
Stayed 1 night in May 2021
Response from Departamento Recepción on 24 May 2021
Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No tea or coffee in the rooms or available before 12pm
Stayed 3 nights in Mar 2020

10/10 Excellent

Luke

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Welcoming, clean and spacious . Great receptionist who gave us superb recommendations for food. Thankyou for a lovely stay!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and central located, but quien expensive..
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for exploring San Sebastián and the beaches
Stayed 2 nights in Oct 2019

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Noisy,Hot, and Small
The hotel rooms are very very small. There is no air conditioning in the rooms, so if it is hot, you need to open your windows, but then you will hear all the construction that is going on outside Overall, the rooms are clean, but I would it stay there for more than one night. Food was average to below average, especially for the area. Also, I was not happy that my rate was significantly higher than what I recently saw posted.
Stayed 2 nights in Oct 2019

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star Hotel
This hotel somehow has two stars when in reality it is a 3 star hotel
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019