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Reviews of Mercure Santa Marta Emile

3.5 out of 5
Mercure Santa Marta Emile
Calle 115 No 2 39, Bello Horizonte, Santa Marta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 342 out of 575 reviews" "
Rating 8 - Good. 164 out of 575 reviews" "
Rating 6 - Okay. 45 out of 575 reviews" "
Rating 4 - Poor. 12 out of 575 reviews" "
Rating 2 - Terrible. 12 out of 575 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

JORGE ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Pros: Clean, delicious breakfast, close to a mall and restaurants, walking distance from beach, amazing swimming pool, pretty good fitness center. Cons: Beach amenities. There are no beds, only chairs. The tents aren’t permanent, they must be disassembled daily. It is supposed to be around 17:00, but the staff starts around 16:30 to bother you with the process. They want to do it as early as possible and go away.
Stayed 4 nights in Apr 2024
Response from Hotel Mercure on 2 May 2024
Dear GuestWe very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Lawrence

Stayed 2 nights in Apr 2024
Response from Hotel Mercure on 14 May 2024
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jeison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juan Carlos Valencia Bertin Gerente General on 13 Apr 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

4/10 Poor

Cesar Camilo

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
El check in es muy tarde, la habitación tenía dos cucarachas y estaba supuestamente “recién arreglada” nos dijeron que nos daban un agua de cortesía y nunca llegó, pedimos una acomodación extra (paga) y no recibimos toalla ni almohada/cobijas. El desayuno es muy bueno, calificación honesta 2/5
Stayed 3 nights in Apr 2024
Response from Juan Carlos Valencia Bertin Gerente General on 8 Apr 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en {hotel}.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En {brand}, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room for the family. Close to the beach and walking distance from the mall.
Stayed 5 nights in Mar 2024
Response from Juan Bertin Gerente General on 1 Apr 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Simple and convenient close to the beach
Response from Juan Valencia Gerente General on 28 Mar 2024
Muchas gracias por compartir su experiencia esperamos verlo pronto

10/10 Excellent

JET COMPANION

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juan Carlos Valencia Bertin Gerente General on 13 Mar 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Juan Carlos Valencia Bertin Gerente General on 11 Mar 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rodolfo Valenzuela on 5 Mar 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Khaled

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hi, I did not like the smell of the corridor that leads to the room. The detergent they use to mop the floor has an undesirable smell.
Stayed 3 nights in Feb 2024
Response from Rodolfo Valenzuela on 4 Mar 2024
Dear guestWe very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Ricardo, Riga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoywd our stay here. Staff was great and friendly. I recommend it to all for a good stay.
Stayed 4 nights in Feb 2024
Response from Juan Valencia on 3 Mar 2024
Dear RicardoWe very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dead silent
If you are looking for complete silence, this place will probably work for you; however, if you are looking for any type of ambiance, this is not for you. Adjectives that come to mind are boring, dead, silent, and far from everything.
Stayed 4 nights in Feb 2024
Response from Juan Valencia Gerente General on 19 Feb 2024
Thanks for your comment.

10/10 Excellent

Conner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and staff
Stayed 7 nights in Jan 2024
Response from Juan Valencia Gerente General on 18 Feb 2024
Thanks for your comment, we Hoppe see You again in our hotel.

10/10 Excellent

Bo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great pool area. Service at pool bar was excellent. Ordered room service one night, good was ok, staff did not speak English.
Stayed 3 nights in Feb 2024
Response from Juan Valencia Gerente General on 10 Feb 2024
Thank you very much for your comments, we will improve so that your next stay is much better

10/10 Excellent

Elissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is an excellent option. It was my second time at the hotel and it is a great experience.
Stayed 12 nights in Jan 2024
Response from Juan Valencia Gerente General on 10 Feb 2024
Muchas gracias por sus comentarios, la esperamos en una próxima oportunidad para brindarle el mejor servicio

10/10 Excellent

Sebastian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, quiet area, easy to find transportation, good food, close to a mall with shopping and restaurants options.
Stayed 4 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 8 Feb 2024
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic stay, the staff are lovely and very attentive, the rooms are beautiful and fresh, the pool is delightful and a short walk to a private beach for the hotel….. I can’t rate this place high enough if in Santa Marta region
Stayed 3 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 7 Feb 2024
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Anthony, Murfreesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 4 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 5 Feb 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff. Great Location. Excellent price.
Stayed 1 night in Feb 2024
Response from Juan Carlos Valencia Bertin Gerente General on 5 Feb 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why i need to give a phone number and e mail address when purchasing a meal from the pool bar but everything else was excellent
Stayed 1 night in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 3 Feb 2024
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Shapour

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Excellent service. They gave us our hotel room about 4 hours before, on the house. Great service all around.
Stayed 2 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 30 Jan 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Ana Marcela

Stayed 1 night in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 29 Jan 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Gabriela

Stayed 7 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 22 Mar 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verla pronto en su hotel de Santa Marta

10/10 Excellent

Markus Walter

Stayed 7 nights in Jan 2024
Response from Juan Valencia Gerente General on 23 Jan 2024
Muchas gracias por sus comentarios

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juan Valencia Gerente General on 22 Jan 2024
Muchas gracias por sus comentarios

10/10 Excellent

Stephen, Athens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our three night stay. (Get the breakfast, really)
Stayed 3 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 20 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Manuel

Stayed 2 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 18 Jan 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Modern, clean and now with their own sun umbrellas on the beach. Excellent cocktails by the pool side. The only improvement I would suggest is better WiFi in the rooms. Currently you get great connectivity on the 1st and 3rd floor and not so good elsewhere.
Stayed 2 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 16 Jan 2024
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Michael, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! William is very attentive and respectful of guests. The property is clean and pleasant. Thank you!
Stayed 2 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 12 Jan 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo

6/10 Okay

Aurora, Bartonville

Stayed 3 nights in Jan 2024
Response from Juan Carlos Valencia Bertin Gerente General on 12 Jan 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Natasha

Stayed 9 nights in Dec 2023
Response from Juan Carlos Valencia Bertin Gerente General on 11 Jan 2024
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good with the room and the service. The only issue I had was that the hotel automatically charged me the 19% IVA without even asking me if I was a Colombia resident. I am not. I gave them my USA passport which showed I last entered the country on 11/25/23 but they claim it did not have the exact stamp they needed to see. I hold a cédula extranjera so the stamp is slightly different. My point is they didn’t have any idea as to how many days I was in the country in 2023 but they still billed me an additional $500 USD!
Stayed 5 nights in Dec 2023
Response from Rodolfo valenzuela on 31 Dec 2023
Good nightThank you very much for your comment, we are sorry for not having met your expectations, currently in order to be exempt from taxes you must meet the requirements established by Colombian law that were mentioned to you when entering the hotel.

6/10 Okay

JORGE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Juan Carlos Valencia Bertin Gerente General on 27 Dec 2023
Estimado JorgeLe agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.Juan Carlos Valencia BertinGerente General

10/10 Excellent

Rigoberto

Stayed 1 night in Dec 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Dec 2023
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Anja Verena

Travelled with partner
Liked: Cleanliness, amenities
Nearly nobody speaks emglish
Stayed 1 night in Dec 2023
Response from Juan Carlos Valencia Bertin Gerente General on 15 Dec 2023
We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Clint

Stayed 4 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 24 Nov 2023
Agradecemos os seus comentários no seguimento da sua estada no Mercure Santa Marta Emile.Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

10/10 Excellent

Hugh

Stayed 10 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 23 Oct 2023
Estimado HughLe agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

OPA SAS -

Stayed 3 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 11 Nov 2023
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

JAIME

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall grand experience
Stayed 4 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Oct 2023
Estimado JaimeLe agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for a couple of days
Stayed 3 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Oct 2023
Estimada MariaLe agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Andres, Anaheim

Travelled with family and small children
Liked: Amenities
Friendly staff and very clean rooms
Stayed 3 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Oct 2023
Estimado Andres,Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vacation with family.
We spent four night with my family, we all like the staff, the breakfast, the near beach.
Stayed 4 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Oct 2023
Estimado Huesped,Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
Buena experiencia
Stayed 2 nights in Oct 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Oct 2023
Estimado JaimeLe agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Viviana, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y el desayuno muy bueno mucha variedad.
Stayed 2 nights in Sep 2023
Response from Juan Carlos Valencia Bertin Gerente General on 18 Oct 2023
Estimada Viviana,Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

6/10 Okay

Fernando

Stayed 1 night in Sep 2023
Response from Juan Carlos Valencia Bertin Gerente General on 29 Sep 2023
Estimado {guest_first_name},Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Jairo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Juan Carlos Valencia Bertin Gerente General on 12 Sep 2023
Estimado Jairo,Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

8/10 Good

JUAN

Stayed 6 nights in Aug 2023
Response from Juan Carlos Valencia Bertin Gerente General on 27 Sep 2023
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Arben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Juan Carlos Valencia Bertin Gerente General on 4 Sep 2023
Buenas tardes

10/10 Excellent

Raul Alejandro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Service and great location!
Stayed 3 nights in Aug 2023
Response from Juan Carlos Valencia Bertin Gerente General on 26 Aug 2023
Estimado Raul,Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff team are amazing
Stayed 1 night in Aug 2023
Response from Juan Carlos Valencia Bertin Gerente General on 22 Aug 2023
Dear Hernan,We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,