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Reviews of Hyatt Centric Las Condes Santiago

4.5 out of 5
Hyatt Centric Las Condes Santiago
Enrique Foster 30, Santiago

Reviews

9.4

Exceptional

Rating 10 - Excellent. 202 out of 267 reviews" "
Rating 8 - Good. 51 out of 267 reviews" "
Rating 6 - Okay. 5 out of 267 reviews" "
Rating 4 - Poor. 5 out of 267 reviews" "
Rating 2 - Terrible. 4 out of 267 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in modern business district with lots of nice restaurants nearby. Metro stop nearby. Lovely rooftop pool area, though pool itself is shallow. Friendly staff that speaks English. They arranged a reasonable transport to the airport for us. Hotel is in same block as Ritz Carlton
Stayed 2 nights in Mar 2024

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations
Great hotel in a terrific location. Customer service was very responsive to any issues and the staff were all very helpful and friendly. Dinner in the restaurant was excellent and there was a good breakfast buffet. The neighborhood is great with lots of restaurants nearby.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay in Santiago
Stayed 1 night in Feb 2024

10/10 Excellent

John T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Wendi, Plainsboro

Stayed 1 night in Feb 2024

8/10 Good

Delia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de buen gusto
El hotel está muy bonito, de buen tamaño y buen gusto. La zona donde se encuentra es muy agradable . Las habitaciones son cómodas , limpias y con mucha luz. El check in es lento. El segundo día se les terminaron las botellas de agua , que por que el proveedor no surtió . Uf La alberca en el último piso tiene una vista espectacular.
Stayed 2 nights in Feb 2024

8/10 Good

Delia

Stayed 1 night in Feb 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. It was comfortable, clean and convenient. The staff were very helpful and professional.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, I recommend and will def go back
I was impressed with how good the food (room service/bar) was, then I learned that Chef has a Michelin star. I enjoyed my stay, room was comfortable, location is perfect, service friendly and straight forward. Some common areas could be better. Lobby is extremely warm, gym was impecable, but some of the equipment broken, missing or overused, and elevators were a little "spotty" with fingerprints and marks. Other thank this minuscule details, my stay was perfect and I am planning to go back
Stayed 7 nights in Jan 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024

2/10 Terrible

Ted

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible! Americans and Europeans be warned! If you want to pay $150-$200 a night to kick up your feet by all means! If you need ANYTHING, I mean anything you will be sadly mistaken. Worst service of my life here. And I almost never leave a bad review so that’s saying a lot! Avoid this place like the plague there is much better around for these prices!
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location, and experience
What a wonderful experience staying here. The staffs are very accommodating and super nice. The breakfast is amazing, and so are the room service, pool, shower, and so many things. They were very understanding about check in and check out. The best part about this place is the amenities, everything is nice and new, and they are doing more renovations, which was very surprising considering how everything feels new! Also, great location in terms of being close to a lot of food and shopping centers. I look forward to coming back to what I now see as my second home in Santiago, Chile!
Stayed 1 night in Jan 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

lewisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Khalifa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 5 nights in Dec 2023

10/10 Excellent

cheryl, Delta

Stayed 1 night in Dec 2023

10/10 Excellent

SAGHI

Stayed 1 night in Dec 2023

10/10 Excellent

Sara-Beth

Stayed 11 nights in Nov 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post cruise stay
Our cruise ended in San Antonio and we stayed in Santiago for a few days. The Hyatt Centric is in a great location and rooms are nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rene, Issaquah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for a total of four nights. The hotel is in a very clean and upscale neighborhood with lots of dining options that are within a short walking distance. There’s also a nearby metro station that is easy to use and navigate. The room was spacious, well designed, comfortable and clean. Staff also friendly and accommodating. We would stay there again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

4/10 Poor

vinicius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Last month we stayed 5 nights at the hotel , 2 nights the room was empty cause we decided to take a road trip. This time we booked a 2 bed bedroom and my daughter arrived at 2 am and the recepcionist, who was EXTREMELY rude, charged us and extra 60 dollars for an extra person.
Stayed 1 night in Sep 2023

10/10 Excellent

gustavo, sao paulo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom hotel, bem localizado e com um atendimento perfeito.
Stayed 1 night in Sep 2023

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service FIVE STARS
Stayed 2 nights in Aug 2023

8/10 Good

PEDRO MANSO

Stayed 1 night in Aug 2023

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, friendly staff, nespresso coffee in room, free and easy parking, and an excellent and walkable location in Santiago.
Stayed 4 nights in Jul 2023
Response from Javiera Arellano on 28 Jul 2023
Dear Caroline,Thank you very much for taking the time to rate us and leave your kind comments.We are glad to know that she has enjoyed her stay with us, this is and always will be our reason for being.We hope to have the opportunity to receive you again.Again thank you very much.

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No decaf coffee available in the restaurant or in the room. Too little drinking water available in the rooms. There are refrigerators in the rooms with nothing in them and not switched on. These should be stocked with additional drinking water.
Stayed 2 nights in Jul 2023
Response from Javiera Arellano on 26 Jul 2023
Dear Mr. Gordon, Thank you very much for taking the time to rate us and leave your comments.We do have decaffeinated coffee available in the Restaurant and you can also request capsules for the machine in your room at the Front desk.The refrigerator in the room maintains a temperature between 7 and 9 degrees.We deliver 2 complimentary waters daily, if you want more you can request with additional charge at the front desk or directly at the restaurant.We hope to have the opportunity to welcome you again.Sincerely

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Jaime, woodside

Stayed 3 nights in Jun 2023

10/10 Excellent

Luciano Hernan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All our stay was perfect, the location for business is awesome, the hotel has very nice places to receive clients and do meetings. The rooms are clean and very comfortable. And the most important is the attention we received, Antonio and Cristian always aware how can help us in everything, really remarkable.
Stayed 6 nights in Jun 2023
Response from Javiera Arellano on 17 Jul 2023
Dear Luciano, Thank you very much for taking the time to rate us and leave your excellent comments about our service.We are very proud to know that we have lived up to your expectations and that you felt well taken care of by our staff.We hope to have the opportunity to welcome you again.Thank you again.

8/10 Good

Kelly, Surrey

Liked: Cleanliness, property conditions & facilities
Overall good. Restaurant staff friendly but extremely slow and often made mistakes on orders placed. Area surrounding is excellent - shopping, restaurants, etc. Rooms nice (although a little dark).
Stayed 3 nights in May 2023
Response from Willy urbina on 24 May 2023
Estimada Sra. Kelly Muchas gracias por su respuesta!Su opinión es muy importante para nosotros.Saludos cordiales,

8/10 Good

Saad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in all aspects.
Response from Willy urbina on 24 May 2023
Dear Mr. Saad.Thank you very much for your reply!Your opinion is very important to us.Kind regards,

10/10 Excellent

Jose, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Apr 2023
Response from Willy urbina on 24 May 2023
Dear Mr. Saad.Thank you very much for your reply!Your opinion is very important to us.Kind regards,

10/10 Excellent

mindasue c, stockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and modern. Staff was very friendly and catered to your needs. Great location and walking distance to a lot restaurants, metro and shopping.
Stayed 7 nights in Feb 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is well maintained, and very clean.
Stayed 5 nights in Feb 2023

10/10 Excellent

Tugyan, ST THOMAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2023

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy walk to parks Great bartender Air conditioning not working correctly!!!!!!
Stayed 1 night in Feb 2023

8/10 Good

Luiz Felipe

Stayed 4 nights in Feb 2023

8/10 Good

Maryna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is not a bad property but does not have the same vibe or customer service that Hyatt has in other countries. Was a bit disappointed that it did not meet the mark of Hyatt standards. The location is nice but very quiet, especially on the weekends. The check-in process was a mess plus the front desk did not know the area and couldn't suggest any lunch or dinner places. Her response just took a left and you will see. The only friendly person was Christian. He would always great us by our names, and give some ideas of what we can do around.
Stayed 4 nights in Feb 2023

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely hotel was conveniently located in a posh area of Santiago. Lots of nice restaurants and very stylish neighbourhood. I had a great corner room with a view of the mountains. The roof top pool was also nice. The staff were excellent. Could not have been more helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility
Stayed 2 nights in Feb 2023

10/10 Excellent

Ani

Stayed 2 nights in Jan 2023

8/10 Good

Christina

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The restroom smelt.
Stayed 1 night in Jan 2023

4/10 Poor

Dean

Travelled with partner
Disliked: Staff & service
Poor value for money, especially considering the rebooking fee. Check in and check out were very slow and time consuming. All a bit disorganized. However, the bar staff were friendly and knowledgeable.

8/10 Good

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Dima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. The ladies who work there were very nice and friendly.

10/10 Excellent

Arnulfo

Stayed 2 nights in Dec 2022

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Experience
Nice area, excellent service, close to restaurants.
Stayed 2 nights in Dec 2022