Exterior

Reviews of Holiday Inn Express and Suites Savannah - Midtown, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 317 out of 847 reviews" "
Rating 8 - Good. 285 out of 847 reviews" "
Rating 6 - Okay. 135 out of 847 reviews" "
Rating 4 - Poor. 70 out of 847 reviews" "
Rating 2 - Terrible. 40 out of 847 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and hotel.
Stayed 3 nights in May 2024
Response from Khush on 22 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property. We hope to welcome you back again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge handicap accessible shower, excellent shower pressure! Delicious free breakfast. Front desk staff always friendly upon entering or exiting hotel.
Stayed 2 nights in May 2024
Response from khush on 16 May 2024
It sounds like you had a fantastic experience at our hotel! We're thrilled to hear that our accommodations met your needs, especially the spacious handicap accessible shower and the invigorating shower pressure. Providing a delicious breakfast and ensuring friendly service at the front desk are always top priorities for us. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back again soon!

8/10 Good

Andrea

Stayed 2 nights in May 2024
Response from khush on 8 May 2024
Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience overall. We're always striving to provide the best possible service to our customers. We hope to have the opportunity to exceed your expectations in the future!

10/10 Excellent

Kessler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet surroundings. Very easy to navigate to your destination.
Stayed 1 night in May 2024
Response from Khush on 7 May 2024
Thank you for the positive feedback! We're delighted to hear that you enjoyed the peaceful ambiance and found our location easy to navigate. We strive to provide a pleasant experience for all our visitors. Thank you again and have a good day!!

10/10 Excellent

Kate

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so accomodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Khush on 4 May 2024
It's great to hear you enjoyed your experience! We appreciate your positive feedback. Thank you and have a good day!

8/10 Good

jonathan

Travelled with family
Liked: Cleanliness, amenities
Too much hassle at check in, very disappointed! I have to say, the room was a surprise! Very good.
Stayed 1 night in Apr 2024
Response from khush on 29 Apr 2024
I'm sorry to hear about the hassle you experienced at check-in, but I'm delighted to hear that the room exceeded your expectations! Your feedback is invaluable, and we'll definitely take check-in experience into account to ensure smoother arrivals for our guests in the future. We appreciate your patronage and hope to welcome you back soon for an even better experience! Have a good day!

10/10 Excellent

Anthony

Stayed 3 nights in Apr 2024
Response from khush on 16 May 2024
We're absolutely delighted to receive your 5-star rating! Thank you so much for taking the time to share your positive experience with us. We're thrilled that you enjoyed your stay. Our team works hard to ensure every guest feels welcome and comfortable, we appreciate your support and hope to have the pleasure of hosting you again in the future! Have a good day!

10/10 Excellent

Takeyla

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from khush on 29 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. We look forward to welcoming you back for another wonderful stay in the future! If there's anything specific you loved about your time with us, we'd love to hear it. Thank you again!

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Keriam was fantastic.
Stayed 1 night in Apr 2024
Response from Khush on 21 Apr 2024
Thank you so much!! Have a wonderful day!!

8/10 Good

Carrie

Stayed 1 night in Mar 2024
Response from khush on 26 Apr 2024
Thank you for taking the time to share your feedback about your recent stay. Have a good day!

8/10 Good

m

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Khush on 15 Apr 2024
Thank you for taking the time to share your experience! We're delighted to hear that you had a positive visit overall. If there's anything specific you think we could improve to make your next experience even better, please feel free to let us know. We value your feedback and look forward to welcoming you back soon! Have a wonderful day!

8/10 Good

Janeen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Khush on 15 Apr 2024
It's great to hear that overall you had a positive experience during your stay! Your feedback is valuable in highlighting areas where the hotel excels and where there may be room for improvement. If there's anything specific that stood out to you as particularly enjoyable or areas you feel could be enhanced to elevate your experience to a 5 out of 5, the hotel would likely appreciate hearing about it. Thanks for sharing your thoughts! Have a wonderful day!

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay, but the noise above our room took away some sleep time. Otherwise very satisfactory. Thanks
Stayed 1 night in Mar 2024
Response from Khush on 15 Apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that overall you enjoyed your stay with us. However, we're truly sorry to learn about the disturbance caused by the noise from above. Please accept our sincere apologies for any inconvenience this may have caused you and impacted your sleep quality. We'll certainly look into this matter to ensure it doesn't happen again in the future. Despite this, we're glad to hear that your experience was otherwise satisfactory. We appreciate your patronage and hope to have the opportunity to welcome you back for a more peaceful stay in the future. Thank you for choosing us! Have a wonderful day!

6/10 Okay

Johnathan

Stayed 2 nights in Mar 2024
Response from Khush on 15 Apr 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize that your experience fell short of expectations. We strive to provide all our guests with a memorable stay, and it's disheartening to hear that we didn't meet your expectations this time. Your comments are valuable to us, and we'll use them to improve and ensure a better experience for future guests. If you have any specific suggestions or concerns you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back and make it up to you in the future. Have a wonderful day!

8/10 Good

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Khush on 15 Apr 2024
Thank you for staying with us. We appreciate your response. Have a wonderful day!

6/10 Okay

Colleen

The hotel and room and staff were great. The down side was there were two fire alarms in the middle of the night. One at 2:00am and another at 4:00am. Talking to another guess there was also one the previous night.
Stayed 1 night in Mar 2024
Response from Khush on 15 Apr 2024
I'm glad to hear that you had a positive experience with the hotel, room, and staff! However, it's concerning to hear about the inconvenience caused by the fire alarms during the night. Your feedback is valuable as it helps us to identify areas for improvement, particularly regarding the frequency and timing of fire alarm activations. We are currently addressing this issue to ensure a more peaceful stay for the future. Thank you for sharing your experience! Have a wonderful day!.

6/10 Okay

Cynthia

Travelled with partner
Liked: Staff & service, amenities
The carpet in the room I and my husband was given was old and extremely worn and looked dirty with stains. One of the pillows on the bed had an unpleasant smell and needed to be replaced. However, The staff was wonderful. The breakfast was good.
Stayed 2 nights in Mar 2024
Response from Khush on 15 Apr 2024
We sincerely apologize for the less than satisfactory experience you had with the condition of the carpet and pillow in your room. We understand how important cleanliness and comfort are during your stay. Please know that your feedback is invaluable to us, and we will address these issues promptly to ensure they are not repeated in the future.We're delighted to hear that you found our staff wonderful and enjoyed the breakfast provided. Your kind words are greatly appreciated and will be shared with our team. Should your travels bring you back to our area, we hope to have the opportunity to exceed your expectations on your next visit. Thank you for bringing these matters to our attention. Have a wonderful day!

6/10 Okay

Melinda

Travelled with family and small children
Liked: Property conditions & facilities
Housekeeping was lacking. A couple items from previous guests found in the room not in a hidden area.
Stayed 1 night in Mar 2024
Response from Khush on 15 Apr 2024
We deeply apologize for the inconvenience caused by the oversight in our housekeeping service. Your feedback is invaluable to us as we strive to maintain the highest standards of cleanliness and guest satisfaction. Rest assured, we have addressed this issue with our housekeeping team to ensure that such occurrences are not repeated in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved experience during your next stay with us. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

8/10 Good

Ellen

Travelled with partner
Liked: Staff & service, amenities
The hotel is in a quiet, out of the way place. The bathroom floor was not as clean as it should have been.
Stayed 2 nights in Feb 2024
Response from Kerian on 9 Mar 2024
My sincere apologizes about the cleanliness of the bathroom, we have made note of this issue and has currently implemented strategies to ensure that cleaning is to standard. Thank you for staying with us, we appreciate your response.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good
Stayed 4 nights in Feb 2024
Response from Kerian on 9 Mar 2024
We are happy you had a wonderful stay, thank you for staying with us. We appreciate your response.

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel! Very affordable price and worth every penny. Extremely clean and well maintained, both in the common areas and the rooms. Staff was very friendly and helpful. The included breakfast was excellent- a wide variety of choices including eggs, sausage, oatmeal, pancakes, fruit, and all the fixings. Plenty of free parking. About 15-20 minutes from the historic section of Savannah, an easy ride in and out. All in all an excellent choice!
Stayed 1 night in Feb 2024
Response from Kerian on 9 Mar 2024
We are happy you had a wonderful stay, thank you for staying with us. We appreciate your response.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

6/10 Okay

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in the room, I noticed that there was a snack item left in the fridge, also the pillows were not firm; breakfast was decent, and the ease of checkout was prompt. A slight concern of a inmate transfer van being on the premise.
Stayed 1 night in Feb 2024
Response from Khush on 15 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our breakfast decent and that the checkout process was prompt and convenient for you.We apologize for the oversight regarding the snack item left in the fridge and the pillows not meeting your expectations in terms of firmness. Your comments are valuable to us, and we'll address these issues with our housekeeping and maintenance teams to ensure a more seamless experience for our future guests.Regarding the inmate transfer van on the premises, we understand your concern and would like to reassure you that the safety and security of our guests are of utmost importance to us. As of they are one of our long term security company stay with us. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Mauricio

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Hotel was ok, not as good as reviews said.
Stayed 1 night in Feb 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

6/10 Okay

Beth

Liked: Cleanliness, property conditions & facilities
Last minute availability. Clean and comfortable!
Stayed 1 night in Feb 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

2/10 Terrible

Brian

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
The air condition work they came and looked at it twice. Said they were change rooms never came back and said anything just very lazy.
Stayed 1 night in Feb 2024

10/10 Excellent

Melia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean, quiet at night and has easy parking. The beds are comfortable with big fluffy pillows!
Stayed 2 nights in Feb 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

6/10 Okay

Stacy

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

6/10 Okay

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugggh
The guy at the desk who welcomed me, young guy, was most excellent! The dog in the room across the hall who barked all night it seemed and the guys constantly knocking on my door (even with the “Do not disturb” sign were obnoxious in wanting to change out the lock!
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife had surgery and we had to stay near the hospital. We really enjoyed our stay the staff was so friendly always greeted with a smile coming and going! The room was really nice also!
Stayed 1 night in Jan 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is what i would consider to be a well kept economical hotel. Nothing flashy, just good service at a more than decent price. I would definitely stay again. Eveyo e was cool and helpful. Especially the front desk clerk and the short lady that ran the kitchen in the morning.
Stayed 3 nights in Jan 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

2/10 Terrible

Roldão

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Denrick Matsaira ( General Manager) on 18 Jan 2024
Thank you for taking your time to give us your feedback. I sincerely apologize that we did not give the best during your stay. I hope to hear more about your stay so that we make sure this does not happen again to other Guest.

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. Room was fine... fine meaning, it was decent. The bathroom was eh... clean but old and pipes rusty, cracked wood and finishes. Shower head- leaves a lot to be desired. Great bed and sheets. Nice dark room. Staff was very nice. Breakfast... old bananas and bruised apples, but the rest was good. I would stay there again
Stayed 1 night in Jan 2024
Response from Denrick Matsaira ( General Manager) on 18 Jan 2024
Thank you for your feedback. hope the next time will be even better.

10/10 Excellent

Oviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice & clean, very comfortable.
Stayed 1 night in Jan 2024
Response from Denrick Matsaira ( General Manager) on 18 Jan 2024
Thank you for the great feedback. Hope to see you again in the future.

8/10 Good

Jolene

Stayed 1 night in Dec 2023
Response from Denrick Matsaira ( General Manager) on 7 Jan 2024
Than you for your feedback. We hope the next time will be a 5

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Denrick Matsaira ( General Manager) on 7 Jan 2024
Thank you for the great feedback

8/10 Good

Angela

Stayed 1 night in Dec 2023
Response from Kerian on 9 Mar 2024
Thank you for staying with us. We appreciate your response.

2/10 Terrible

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything looks great and people are nice the only problem if you book thru Orbitz and you want a late check out you will have to pay an additional $25.00. They want you to book directly with their app or web page.
Stayed 1 night in Dec 2023
Response from Denrick Matsaira ( General Manager) on 7 Jan 2024
Thank you for taking the time to give us your feedback. We do not charge for late checkout or early check in. These are benefits for our members and based upon availability. I apologize for the time you needed this it was not available. The only 25 dollars is an incidental hold which will be reversed in your account after check out.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Denrick Matsaira ( General Manager) on 7 Jan 2024
Thank you for your great feedback. Wehope to see you in the future

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Quiet. Friendly staff.
Stayed 1 night in Dec 2023
Response from Denrick Matsaira ( General Manager) on 27 Dec 2023
Thank you for the great feedback

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness
Half dollar size roach in our bathroom when we checked in
Stayed 1 night in Dec 2023
Response from Denrick Matsaira ( General Manager) on 27 Dec 2023
Thank you for taking you time to give us your feedback.Hope to see you again in the future and your stay will be pleasant.

8/10 Good

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant stay in the hotel. It was very clean and a spacious and comfortable room.
Stayed 1 night in Dec 2023
Response from Denrick Matsaira ( General Manager) on 27 Dec 2023
Thank you for the great stay we hope to see you again and make this a 10 out of 10

8/10 Good

Shante

Travelled with family, Travelled with family and small children
Staff was really nice. The rooms were nice and clean comfortable for our family of 6. Pull out sofa wasn’t comfortable to sleep on but the younger kids didn’t mind it. Overall great stay for the night.
Stayed 1 night in Dec 2023
Response from Denrick Matsaira (Assistant General Manager) on 27 Dec 2023
Than you for the great feedback. we will be looking at your concern and make sure your next stay is comfortable.

10/10 Excellent

Susan S

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel on 3 different occasions each time we were met by friendly staff. The hotel and rooms are clean, quiet and comfortable. We would recommend the hotel as one of our favorite hotels.
Stayed 1 night in Dec 2023
Response from Denrick Matsaira ( General Manager) on 27 Dec 2023
Thank you for the great feedback and we hope to keep seeing you.

6/10 Okay

George

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
My family and I have stay at various locations of Holiday inn Hotels. My one observation is that mostly all the staff wasn’t friendly at all. They look in a bad mood. Not welcoming not smile not even said thanks for stay with us. I don’t feel any desire to ever go back to that particular Holiday Inn at Abercorn Street.
Stayed 3 nights in Nov 2023
Response from Denrick Matsaira ( General Manager) on 27 Dec 2023
My apologies that the employees were not welcoming. i will be addressing these issues and making sure this does not happen again.

8/10 Good

Yolanda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Denrick Matsaira ( General Manager) on 27 Dec 2023
thank you for the great feedback

10/10 Excellent

Christopher

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service, very kind and service oriented. Loved it!
Stayed 1 night in Nov 2023
Response from Denrick Matsaira ( General Manager) on 28 Dec 2023
Thank you for giving us great feedback