Exterior
Check availability

Reviews of Hotel Premium Green Hills

3.5 out of 5
Hotel Premium Green Hills
2-8-11 Chuo, Aoba-ku, Sendai, Miyagi-ken

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 342 reviews" "
Rating 8 - Good. 155 out of 342 reviews" "
Rating 6 - Okay. 74 out of 342 reviews" "
Rating 4 - Poor. 34 out of 342 reviews" "
Rating 2 - Terrible. 8 out of 342 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort room, decent size. Easy walk to the station. Close to shops and restaurants, included the pedestrian promenade.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mediocre than it’s name. 3/5
I’d like to consider this place more as a budget hotel than more of a premium place as it’s name states. Staff was mostly friendly, although they couldn’t speak English well. The room was very quaint; small yet livable. Unfortunately the bed was hard as a rock and the AC control could only be set to heat.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and easy to get to
As in Japanese hotels, the staff are unfailingly polite. Their English is somewhat limited but we had no issues communicating. Breakfast is available for an additional cost. I did not sample the breakfast so I cannot comment on the value nor content. if you want a full American style breakfast there is a McDonalds about 5 minutes away or a local cafe 5 minutes the other way. I do not know if there was any dinner service in the hotel as we ate at a few of the many local restaurants. The hotel is reasonably close to many of the covered shopping arcades and Sendai Station is a brisk 10 minute walk away. The room we rented only had a double bed but was manageable for two people. It would be ample for one person for one. The bathroom was clean and functional. The room was very hot when we arrived but by turning down the heat and opening the window slightly we achieved a very comfortable temperature. I would stay there again.
Stayed 3 nights in Dec 2018
Response from suzuki on 13 Feb 2019
This time at Hotel Premium Green Hills Thank you for staying with us. All the staff are very pleased with the word of praise. We do not have dinner service, but our hotel breakfast is popular. Please also enjoy it when you stay again. We are waiting for your continued use thanks to the staff. Front Sukuiki Mako

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from アシスタントマネージャー　菊地昌信 on 23 Nov 2018
またのご利用をお待ちしております。

8/10 Good

Kevin, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Close to Clis Road...a huge shopping plaza with plenty of restaurants and stores. Hotel is a 15 minute walk to Sendai Station. Hotel staff was friendly and helpful. Breakfast buffet was excellent...if you love Japanese food, which I do. Not the Hilton or Marriot, but it more than met our needs.
Stayed 2 nights in Oct 2018
Response from Ｍ，Ｋｉｋｕｃｈｉ on 15 Oct 2018
Thank you for staying with us this time. Thank you very much for your compliment. I will continue to encourage this and continue to encourage better customer service. Also, if there is an edge, please come to Japan and Sendai by all means We'll be expecting you.

4/10 Poor

Miss

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and dirty
Stayed 2 nights in Oct 2018
Response from Ｍ，Ｋｉｋｕｃｈｉ on 15 Oct 2018
I am very sorry. We will thoroughly clean the room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly city hotel
It was a very spacious room including a sitting area with chairs. Very rare in Japan! Bed was very firm. Choice of assorted extra toiletries at check in and tea making facilities in the room. Breakfast was an extensive Japanese style buffet, decent value at 800 yen. Location was very good, 10 min walk to the train station and close to shopping and restaurants. The room included use of a Japanese smart phone with free data and calling, a very nice perk! Not everyone at reception spoke English but they always gave good service. Overall good value for money in Japan.
Stayed 3 nights in Sep 2018
Response from フロント　千坂 on 11 Oct 2018
Thank you very much for staying at our hotel. It seems that you were satisfied about breakfast and the room and the whole staff is very happy. Encouraging customers' words, we aim to be a hotel that is more satisfying. We are looking forward to seeing you again from the bottom of our staff. Hotel Premier Green Hills Front staff Chikaka

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, but Clean and Modern
This hotel is in a great location: convenient to shops, restaurants, bars, and JR lines. The rooms, while simple, are in very good condition and offer ample space by Japanese standards.

8/10 Good

Angelique

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Well located hotel
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel about a 10 minute-walk from the rail station. Clean room, decent size for Japan, pleasant staff, and pleasant included breakfast. Be prepared to use what little Japanese you may have at the reception, as English is sparse on the ground - at this hotel, and in Sendai generally. Still a worthwhile stop, and easy base for a day trip to the temples at Hiraizumi.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right outside the shopping arcades, a walk from Sendai Station, nice staff, free toiletries, and comfortable room! They can watch your luggage after you check out or when you check in. Great place to stay during festivals situated around Sendai
Stayed 3 nights in Aug 2017
Thank you for using Hotel Premium Green Hills this time. It seems that customers are satisfied, and all the staff are pleased. It seems I enjoyed Sendai's festival as well. Thank you for your contribution during your busy schedule. We are waiting for your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Things were in order. There is a balanced breakfast provided even though not many varieties.

10/10 Excellent

Nathan, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel in a great location
This hotel is very clean and in a great location. Very close to shopping, restaurants and public transportation

10/10 Excellent

dave&em, oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Was great. The gentleman at check-in was polite and friendly.

10/10 Excellent

George / Maho, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location!!! Excellent
We chose this hotel because of the reasonable rates and the location being close to shopping and the restaurants. We didn't realize how great it was until we got there, we stayed here for TWO weeks and absolutely loved it. The customer service is excellent, the rooms were spotless and had everything you need, beds were super confirmable if you like a firm bed which we do. located right in front of a bus stop, half block from the subway station, half block from the largest shopping district in Sendai, two blocks from any section of downtown you want to get to. If you are looking for super luxury or need a large room with lots of space this is NOT your hotel but if you looking for an exceptionally clean and friendly hotel that is located perfectly in the heart of Sendai this is your hotel. The food reviews are accurate great breakfast however! I highly recommend if you love Japanese food stepping out of your door and going to the first restaurant to the left, if you can figure out the machine you order with the price is 1/3 of the hotel for breakfast and the food is fantastic " pick your food items then insert money ", give ticket to person at counter. The staff speak limited English but this did not create a problem for us and they have free laundry machines in the basement. Again if your after luxury this hotel is not for you but if you want an amazing, super clean, comfirtable place to stay while in Sendai I highly recommend this hotel. WE WILL be back!

10/10 Excellent

Jet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, free coffee 24h
Staffs are very nice. There is free coffee service 24 hours. You can register a point card of green chain and collect their points although you book the hotel via hotels.com. The location is good, close to 7-11.

8/10 Good

SANDY

Liked: Staff & service, property conditions & facilities, room comfort
It's a good base for exploring Sendai and Miyagi!
At first, the hotel was difficult to get to from Sendai Station, but once it was found, walking between Sendai Station and the hotel was easy. This place is right next to a shopping arcade so finding a place for dinner was never an issue. The lobby looked really presentable and the staff were friendly too. I thoroughly enjoyed the breakfast buffet but I had to retrieve the coupons the night before every morning and I think that could have been avoided if I could have all the coupons in advance. As for the room itself, the beds were comfortable and I appreciate being able to open the window to cool down the room. My only complaint would be the copious amount of dust found beneath the beds. It sounds like just a small issue but I fear it may present a health hazard to more sensitive guests. Overall, I would still recommend this place to anyone who wants to explore Miyagi Prefecture using Sendai as a "home base" for a few days.

10/10 Excellent

Tim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to JR station and next to Cliss Road shopping
Ideal location. Reception initially did not have our reservation (had booked on impulse shortly prior) but once found were exceptionally helpful and gave us upgrade :)

8/10 Good

Marjorie, Vancouver, BC, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Sendai
Great location; walkable from Sendai Station. Lots of shopping options nearby. Fantastic breakfast with unbelievable amount of options; Japanese and Western. FREE laundry washing machines and dryers, you can buy laundry soap from the front desk or at any convenience store, Italian restaurant in the hotel. I had a double room, lots of space, bathroom had full size tub and shower. There was a small fridge in the room and hot water pot with green tea. Only complaint was the bed and pillows; hard as a rock and very difficult to sleep.

6/10 Okay

ANNA, Terrigal Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great Sendai Holiday
We liked the hotel a lot however they didn't have any English speaking staff so communication was extremely difficult.As we are an older couple (63 & 66) in the evenings we just wanted to relax and watch TV.NO English speaking channels at all.We have traveled a great deal and this is the first time we haven't been able to watch the TV.We had some good novels to read so we were ok. We think they are geared for Japanese travelers only. Having stated the above I wish to mention that the staff were wonderful. The rooms were clean and large in size.We were in a great spot.Close to shops, the Railway Station (We had a JR East pass which allowed us to travel up and down the east of Japan)and lots of delicious food.I don't know if the beds were Premium but they were certainly very comfortable.

8/10 Good

Peerapak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vicky, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
We had two very enjoyable nights at this hotel. The staff were very friendly and very helpful even though their English was very limited.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Duky, Merced, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the Sendai mall
Hotel staff was extremely nice and helpful during our stay despite our lack of Japanese language. The breakfasts were very delicious and encouraged us to try new things. Without those breakfasts I feel we would have had a really hard time finding affordable and substantial breakfast options. Laundry on the premises are free to guests, although laundry detergent isn't provided it can be easily obtained at any of the mall drug stores.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Great location, big room, sooo comfortable bed, very clean!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I do not like their elevators. Other than that, very good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thomas, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to explore Sendai
A standard hotel in Sendai, provides a good base to explore the city. Not far from the JR station.

6/10 Okay

Gavin, Honolulu

Liked: Staff & service
Coin Laundry available!
Typical Japanese business hotel, about 10 minute walk from Sendai Station but is immediately adjacent to major shopping areas so there are many, many eating options nearby. Best feature in my opinion is the "coin laundry", I quote that because it was actually free to use at the time of my stay. On all my trips to Japan I have never encountered a hotel with self-service laundry (although almost every hotel offers rather costly laundry services), there are several machines and dryers in basement level for you to use but the only catch is that all the buttons/settings are in Japanese. I used my Google translate app to decipher a few kanji and I had no major issues using the machines.

8/10 Good

Nathan, St. Louis Park, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beef tongue, baseball, close to the train station.
Everything was great. The guy at the front desk gave me great directions to a place that serves the "most famous" beef tongue. And the hotel is only two blocks from the official bar of the Golden Eagles baseball team. Watched a game there - had a blast! Also an easy walk to the train station.

8/10 Good

Jeffrey, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great neighbourhood, close to the train station, with nice shopping nearby.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

4/10 Poor

hirohito

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Shinichiro

Liked: Cleanliness
Disliked: Property conditions & facilities
部屋の中で空気の流れがあり、寝る時に寒かった。 エアコンをオフにしてもこの空気流はなくならなかった。 換気扇が四六時中オンなのだろうか。 この点はに関してはマイナス評価。
Stayed 2 nights in Apr 2024

10/10 Excellent

Masaya

Stayed 1 night in Apr 2024

8/10 Good

NGOC HIEN

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
＋）駅近い ＋）商店街も近い －）ハウスキッピングが良くない －）お手洗いが…
Stayed 1 night in Apr 2024

8/10 Good

Hibiki

Stayed 2 nights in Mar 2024

8/10 Good

HIROYUKI

Business traveller
快適に過ごせた
Stayed 1 night in Apr 2024

8/10 Good

Koji

Stayed 3 nights in Mar 2024

10/10 Excellent

shigetoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方より丁寧なご対応をいただきました。
Stayed 1 night in Mar 2024

6/10 Okay

Hiroaki

Stayed 1 night in Feb 2024

6/10 Okay

Takahiro

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

NORIKO

Business traveller
Disliked: Amenities, property conditions & facilities
バスタブの排水が詰まっていて、シャワーを浴びてる間に底に水が溜まって来る最悪な状態でした。 部屋は清潔で広さも十分で良かったのですが、排水だけはしっかりチェックして欲しいです。
Stayed 1 night in Feb 2024

10/10 Excellent

TSUBASA

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Eriko

Stayed 1 night in Feb 2024