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Reviews of Holiday Inn Express & Suites Shawnee, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Shawnee, an IHG Hotel
4909 N Union Ave, Shawnee, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 718 reviews" "
Rating 8 - Good. 171 out of 718 reviews" "
Rating 6 - Okay. 80 out of 718 reviews" "
Rating 4 - Poor. 51 out of 718 reviews" "
Rating 2 - Terrible. 47 out of 718 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Stayed 1 night in May 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all that I expected. I loved that this hotel doesn't freeze a deposit on your credit card.
Stayed 1 night in May 2024

10/10 Excellent

Amanda, Eubank

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easily accessible from interstate
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Kellie

Travelled with family
Great location, clean hotel, attentive staff.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Kristy

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the refrigerator. Dirt and hair in the bathroom. No hot water at all. Expedia says this is pet friendly. It is not. Our dog had to sleep in the car. The worst part was finding roaches in the refrigerator. So gross.
Stayed 1 night in Apr 2024

8/10 Good

eric

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Judy, Lansing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place super clean comfortable quiet nice staff good breakfast
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

David

Stain, maybe blood, on themattress which could be seen through the sheet. . Door to room wouldn’t closae properly. Ran out of body soap as I was showering Ran out of Kleenex. Only one caffeinated pod.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHAWNEE I-40.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I canceled the room they didn’t refund the money
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Sorry for any problems that you are having, but we did not charge you. You called and cancelled the room.

8/10 Good

Jimmie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for staying at Holiday Inn

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice facility with breakfast included. Too bad the hot tub was not open.
Stayed 4 nights in Feb 2024
Response from Front Desk on 2 Apr 2024
Thank you for staying at Holiday Inn. Sorry that the hot tub was closed for the season.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room and no one bothered me so I call it a win!
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Apr 2024
Thank you for choosing Holiday Inn.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with nice updated features. Weird dents in the dry wall and brown rub marks on the wall from the furniture installations.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Moore

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but could use more parking area. Staff was extremely friendly and attentive. Will stay here again.
Stayed 1 night in Feb 2024

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good, overall.
The noise from the hall and adjacent room was distracting.
Stayed 1 night in Jan 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Pretty good oveall, but second night kids were yelling and running part of large group for several hours.
Stayed 2 nights in Jan 2024

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice room. Loved the shampoo, conditioner, soap, and lotion. Good channels on the tv. Would stay here again!
Stayed 1 night in Jan 2024

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brandi

Travelled with family and small children
Stayed 1 night in Jan 2024

10/10 Excellent

Krystal

Stayed 1 night in Jan 2024
Response from Suzette on 8 Jan 2024
Thank you for taking the time to give us a review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near shopping and restaurants.
Stayed 3 nights in Dec 2023
Response from Suzette on 8 Jan 2024
Thank you for taking the time to give us a review.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Suzette on 8 Jan 2024
Thank you for taking the time to give us a review.

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No pool, elevator, and the room smelled unpleasant. Ask the staff about partial refund but was told because I went through a third party it was not possible. I would not recommend
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
I am sorry for any problems that you had. The elevator is down right now we are working to get it fixed. We do have a pool but it is outside and closed for the season. Unfortunately we can not change the price or give discounts on prepaid reservations through 3rd party like Expedia.

2/10 Terrible

Joahna

Travelled with partner
Disliked: Property conditions & facilities
There is no working elevator. The front desk clerk says it hasn’t worked for nearly a week and it breaks often. So we had to carry our suitcases up three flights of stairs.
Stayed 1 night in Dec 2023
Response from Front Desk on 14 Dec 2023
I am so sorry to hear that your stay with us was less than perfect. The elevator issue is being addressed and will be resolved soon. We apologizes for any inconvenience.

10/10 Excellent

Tim Danker

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from John Dinsmore, GM on 12 Dec 2023
Hi Tim, I appreciate your excellent Rating! Please come again soon.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John Dinsmore, GM on 12 Dec 2023
Hi Robert, I appreciate you staying with us and the great review.

10/10 Excellent

Humming

Liked: Cleanliness, staff & service, property conditions & facilities
very good service and breakfast
Stayed 1 night in Dec 2023
Response from John Dinsmore, GM on 12 Dec 2023
Hi Humming, we appreciate your kind comments and excellent rating. I will pass along the information to our team.

10/10 Excellent

Luis, Sierra Vista

Stayed 1 night in Nov 2023
Response from John Dinsmore, GM on 12 Dec 2023
Greetings Luis, I appreciate your Excellent Rating!

2/10 Terrible

Trisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was unacceptably dirty. The sheets were not clean and there were dead bugs everywhere. The staff however were fantastic! They were able to change our room and made sure the new room was clean. The front desk gave me a email for management but they have not responded.
Stayed 1 night in Oct 2023
Response from Suzette Baptiste, AGM. on 27 Oct 2023
Greetings Trisha, Thank you for reviewing the hotel. I will share your kind words about the staff in our Daily Staff meeting. I have shared your comments about the room condition with housekeeping. I apologize for the room not being up to our standards. If you would like to discuss further, please call me at 405.275.8880. Thank you for staying with us!

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from John Dinsmore, GM on 26 Oct 2023
Greetings Jason, We appreciate you choosing our hotel. Please come again soon!

4/10 Poor

Robert

Travelled with family
Disliked: Amenities, property conditions & facilities
Run down
Stayed 1 night in Oct 2023
Response from Suzette Baptiste, AGM. on 16 Oct 2023
Hello Robert,We appreciate your time in completing this review.

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Computer problems at check in. My hotel rewards was not apparent. I have to call IHG for points earned? I have my account on My Expedia?
Stayed 1 night in Oct 2023
Response from Suzette Baptiste, AGM. on 16 Oct 2023
Greetings Christine, We always recommend booking on the IHG phone app. That way, you are assured to receive your one rewards points. When booking through a 3rd party travel agency, the rules are different. Thank you again for staying with us and hope you return again soon.

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No wifi and inexperienced front desk no wifi
Not clean floors dirty. Rooms smell strange, no wifi even after i told them how to fix it(i'm a Systems Engineer). Receaved no help from inexperienced front desk attendent. She was swampped with people needing help and she was having to call someone on how to help each person/issue. Perfect customer centric person but just needed training on what to do for all issues.
Stayed 1 night in Oct 2023
Response from Suzette Baptiste, AGM. on 16 Oct 2023
Hi Daniel, I appreciate you taking the time to write a review for us. I want to apologize for the issues you mentioned. I have alerted the Housekeeping team and they are on it! Thank you for staying with us and we hope to be of service again soon.

10/10 Excellent

Gery

Stayed 2 nights in Oct 2023
Response from John Dinsmore, GM on 1 Nov 2023
We appreciate your Great Rating!

10/10 Excellent

Staci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Suzette Baptiste, AGM. on 16 Oct 2023
Greetings Staci, my team and I appreciate your EXCELLENT rating! Have a great day.

4/10 Poor

Cole, Long Beach

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property looks to be newly remodeled and is pretty nice compared to their local competitors but it was pretty dirty. Our bathroom, including the shower was not cleaned well.
Stayed 1 night in Oct 2023
Response from Suzette Baptiste, AGM. on 16 Oct 2023
Hi Cole,We have made significant improvements and so happy to read you appreciate our efforts. I will forward your comments about your bathroom to our Housekeeping Supervisor. We appreciate your review.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff, comfortable bed, and clean bathroom. Full breakfast everyday was great!
Stayed 6 nights in Aug 2023
Response from Thanking you, John Dinsmore, GM on 5 Sep 2023
Greetings Joe, I appreciate you taking the time to complete this excellent review of our hotel. My staff and I thank you for your kind comments and look forward to welcoming you again.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from John Dinsmore, GM on 4 Sep 2023
Greetings Amanda, I appreciate you taking the time to complete this excellent rating. We hope you return to the Holiday Inn Express of Shawnee soon!

6/10 Okay

Bradford

Liked: Cleanliness
Disliked: Amenities
Hotels no longer refresh the room if you stay more than one night? Ran out of toilet paper and coffee on second day.
Stayed 2 nights in Aug 2023
Response from John Dinsmore, GM on 28 Aug 2023
Greetings Bradford, i thank you for completing the review of my hotel. Our entire housekeeping and guest services staffs are here for you. Need your room refreshed? Just touch "0" for the front desk. Forgot your toothbrush or run out of something, no worries. Just touch "0" and let us know how to make your stay more enjoyable. We appreciate you staying with us.

8/10 Good

Weston

Stayed 1 night in Aug 2023
Response from John Dinsmore, GM on 14 Sep 2023
Hi Weston, we appreciate your excellent rating!

4/10 Poor

Mike

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Wouldn’t stay here again
The staff was nice and helpful, but the family is way overdue for a major cleaning. The hotel had been previously updated, so it was in the current styling. I visited 3 rooms, each having very dirty carpets in need of shampooing, and air conditioning that smelled funky and not fresh. One room had a vomit stain on the floor and literally smelled like vomit upon entering. I actually had to clean the shower drain of a huge hair wad because the water was backing up, and this was a better alternative than trying to find another room that wasn’t as bad… Room chair had dried butt matter on it… I got the air freshener so I could rest better…
Stayed 4 nights in Aug 2023
Response from John Dinsmore, GM on 31 Aug 2023
Dear Mike, I earnestly apologize for your unsatisfactory experience at our hotel. We are greatly disappointed to know that your did not work well for you. I will look into the concerns you've mentioned to make sure that our housekeeping team is informed of your comments. Thank you for giving us such a well documented, detailed account of your stay and sharing your feedback with us accordingly. Detailed reviews with criticism help us understand our strong and weak points, and thereby raise the quality of our guest experience. Again, thank you for staying with us and we appreciate your feedback.

8/10 Good

Lana, Bronte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were awaken at 10:30 p.m. on our first night with a lady trying to get in our room who had a key to our room. We always lock down our room at night so she was not able to get in. I had canceled our last night of our reservation but this was our first night of the reservation. Other than that it was a pleasant stay! It was quiet a scare.
Stayed 3 nights in Aug 2023
Response from Thanking you, John Dinsmore, GM on 21 Aug 2023
Greetings Lana,Thank you for your review and I am sorry for that experience. For my team and I, your safety and comfort are our primary concern. We appreciate your staying with us and hope you return again soon.

6/10 Okay

Leighan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good service, room smelled not so great
The service is fine, the breakfast looked great. My room was pretty clean, but smelled terrible....I thought maybe it was just because air was up high and so maybe it was just stale smelling. I went to dinner hoping that cooling the room off would help, but not really. I had already gotten all of my stuff unpacked or I might've asked to change - I was tired and didn't want the hassle. I have stayed there before and chose it again based on my last experience - it's very conveniently located for me. I might shop around though
Stayed 1 night in Aug 2023
Response from Thanking you, John Dinsmore, GM on 18 Aug 2023
Greetings Leighan, I appreciate you taking the time to review my hotel. I am so sorry to read your room smelled stale! I have alerted our housekeeping department to freshen it up. I am sure you will find the experience very different on your next visit. Our guests love our convenient location due to the proximity to gas, Walmart, 15 restaurants, the Shawnee Mall and more. We hope to welcome you back soon.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 1 bath towel and 1 hand towel. USB ports did not work. Extremely comfortable bed. Great shade on window. Only one elevator that was extremely slow.
Stayed 1 night in Aug 2023
Response from John Dinsmore, GM on 15 Aug 2023
Greetings Charles, I appreciate your review! If you need it (or forgot it), we probably have it at the Front Desk. Things like extra towels? We have it. Razors, Combs, Toothbrushes, etc., we have it. Just touch "0" on your guestroom phone and what you need is on its way. Thank you for staying with us!

4/10 Poor

Terry

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff not polite
Stayed 2 nights in Aug 2023
Response from Thanking you, John Dinsmore, GM on 15 Aug 2023
Greetings Terry, I appreciate you taking the time to rate my hotel here on Expedia. I apologize for a less than enthusiastic welcome from our Front Desk Team. We discussed your comments in our staff meeting today and hope you will give us another chance in the future to earn back your trust and business.

4/10 Poor

Jennifer

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Thanking you, John Dinsmore, GM on 15 Aug 2023
Greetings Jennifer, We appreciate you staying with us and thank you for taking the time to rate our hotel. If there is anything we may do differently to make your next stay better, please contact us.