Search Hotels in Shearer Hills - Ridgeview, San Antonio

"We were given a wheel accessible room, so we had to be more careful with water splashing out of the shower and consumed more towels. It was no big deal, but maybe a shower curtain that extends closer to the floor would be better. Overall, I have high praise for the staff! We did not have any challenges, but they were all very professional and helpful."

"The images from the website doesn’t not match what the place looks like at all rooms did not match what they were selling. Felt old and outdated. "

"Everything good"

"Mariachi band was excellent! Gorgeous hotel and friendly staff. Restaurant was amazing. "

"Good "

"Only issue I had was we had to move our cookout indoors because I had to call the front desk several times to have our grill fired up, when he finally came he didn't have the lighter and the grill utensils."

"Elevator was out most of our stay. Top floor smelled like weed the entire stay. The room was nice and the staff was very accommodating. "

"Someone broke into my room and the staff was nonchalant about it. I received a call about my dogs barking. I came back to the hotel to find them enraged and one of the released from their cage. There were articles of clothing in the room that weren’t mine, my husbands duffle bag had been rummaged through and someone placed a towel in my dogs bed strategically. I went to the front desk to complain. I told the male staff I didn’t feel safe. Not once did he offer to give me a different room while he “investigated” the issue. I went back to the room and felt this weird feeling of being watched. I went back down and asked for a different room. The male staff also was more concerned about my deposit and said I could leave instead of having empathy and giving me another room. When I asked for another room still, nonchalantly, he said “okay”, gave me another room. The entire stay that same male employee was glued to his computer with a hand on each side. He never left that position. His concern was with whatever was on that screen for hours. I will never stay at this chain of hotels again. "

"All was good."