Dear Ting Hein,Thank you for giving us such a high evaluation, as a five-star hotel, your praise is the greatest encouragement and affirmation for us. We are pleased to know that our in-room light control system provides you with a variety of modes from relaxing to working, adding comfort and convenience to your stay. The excellent location near the airport and convenient travel solutions designed for early flights are the embodiment of our dedication to making every guest's journey smoother and worry-free. The safety call button design you mentioned is located next to the toilet seat. We are honored that this careful arrangement has been appreciated by you. The courtesy and thoughtfulness of the staff are also part of our pride, their every smile, every service, is to let you feel the warmth and honor of home. The diverse selection of breakfast buffets, integrated with international flavors, can get your favor, but also encourage us to continue to innovate, to bring guests more taste buds on the surprise. We look forward to welcoming you again in the near future.Shenzhenair International Hotel

Dear Guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your room to be clean, neat, and tidy, as we strive to ensure every guest feels comfortable and at ease in their home away from home. Your recognition of our efforts is truly appreciated.Furthermore, it warms our hearts to know that our hotel staff left a lasting impression of friendliness and helpfulness. Our team prides itself on delivering genuine hospitality, and your feedback serves as encouragement for us to continue providing exceptional service.We hope to have the pleasure of welcoming you back soon and look forward to another opportunity to exceed your expectations.Shenzhenair International Hotel

Dear valued customer, thank you for your recognition and support of Shenzhenair International Hotel! Hotel is surrounded by shopping malls, convention center, parks, and a 10 mins ride to the bay area. We also offer airport shuttle to/from the Bao'an international airport. We will continue to provide you with quality service, and hope to be your home aways from home. Looking forward to meeting you again, wish you a joyful day! Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you had a good time with us! Like mentioned, hotel is surrounded by shopping mall, subway stations, parks and a 10 mins ride to the bay area. Thank you again for staying with us, your recognition and support are great motivation for us and hope Shenzhenair International Hotel be your "home" away from home Looking forward to seeing you again Best wishes, Shenzhenair International Hotel

ear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you had a good time with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, your recognition and support are great motivation for us moving forward and hope Shenzhenair International Hotel be your "home" away from home Looking forward to seeing you again Best wishes

您好！非常感謝閣下選擇入住深圳深航國際酒店，很高興得知您在酒店整體的體驗很不錯，同時也很感謝您的細緻分享及對客房性價比的認可。由於目前酒店正處於空調短暫維修期間，我們深感歉意因為這個問題給您帶來的不便和困擾。我們會採取措施儘快修復和改善降溫的情況。很抱歉由於我們未能及時提前聯繫您，險些令您錯過機場穿梭巴士。酒店非常重視，並將您的意見回饋到部門總監進行處理，商務禮賓中心將再次優化流程，在預訂環節以及發車前十五分鐘左右確保通知客人到一樓大堂等候。關於早餐廚師語言溝通技巧欠缺，請允許我向您表達最誠摯的歉意！我們會針對您提及的問題認真加以查處與整改，並對員工進行針對性培訓。再次感謝您給予的寶貴意見，將認真對待並持續改進我們的服務。誠摯邀請您能再次下榻深圳深航國際酒店。祝您一切順利！

Dear valued customer, thank you for choosing Shenzhenair International Hotel and we really appreciate your time on reviewing our services. We sincerely apologize that the airconditioning maintenance has affected your stay in the hotel. During this period, the air conditioning service should be suspended to ensure the normal operation of other equipment and its efficiency. For airport shuttle service, we are sorry to hear about such incident, like stated in the confirmation message, a reservation is needed to notify us regarding your arrival. Our manager on duty has noted your profile and would love to offer you an upgrade for your next stay and hope we could make it up with our outstanding services. Thank you again for staying with us and looking forward to seeing you again. Best wishes, Shenzhenair International Hotel

尊敬的宾客，您好！非常抱歉給您帶來了不夠完美的入住體驗，希望您能再給我們一次機會，讓我們重新為您提供一個更愉快和舒適的住宿體驗。再次向您表達我們誠摯的歉意，感謝您的理解與支持。祝您生活愉快！

尊敬的賓客，您好！非常抱歉您在我們酒店的入住體驗不如您的期望。由於我們目前正處於空調維修期間，我們深感歉意因爲房間內溫度無法滿足您的需求。我們會與維修團隊聯繫，儘快解決這個問題。再次向您表示誠摯的歉意，並衷心感謝您的理解和支持。如果您有任何其他需求或問題，我們的工作人員將竭誠爲您服務，希望您能再次給我們一個機會，讓我們提供更好的住宿體驗。劉燕娟 市場傳訊部經理 深圳深航國際酒店

與您相伴是我們酒店最美妙的時刻，我們深知，每一位貴賓的到來都是一份珍貴的緣分，因此我們會用心鋪陳，讓您在這裏留下美好難忘的回憶。感謝您對酒店服務的點贊，我們會繼續努力，期待您的滿分好評。劉燕娟 市場傳訊部經理 深圳深航國際酒店

深航國際酒店致力於爲每一位客人提供頭等艙的入住體驗，我們注重細節，並且傾注心力打造獨具特色和品味的服務。感謝您對酒店整體的肯定和認可。我們會倍加珍惜您的喜愛與信任，用心守護每一份溫暖的相遇。願美好與您相伴，永遠開心！劉燕娟 市場傳訊部經理 深圳深航國際酒店

非常感謝您對酒店設施、衛生、環境和服務的評價！您的肯定是團隊努力的最好回報，我們深感榮幸能夠爲您提供滿意的入住體驗。酒店將繼續努力改進並提供優質的設施和服務，以確保每一位客人都能享受到舒適、乾淨、優雅的環境。再次感謝您的支持與肯定，期待您的下次光臨！劉燕娟 市場傳訊經理 深圳深航國際酒店

您在點評中的真摯表達，宛如絢麗多彩的彩虹，爲酒店帶來了最美的祝福與鼓舞，也讓我們深感責無旁貸，將服務不斷昇華。有朋自遠方來，不亦樂乎？很開心鵬友在此獲得滿意的入住體驗，期待下次相遇，祝您生活愉快，萬事勝意！劉燕娟 市場傳訊部經理 深圳深航國際酒店

奔忙中，您來我往，遇見的皆是緣分，看到您如此細膩的讚揚小夥伴們十分的感動，能在閣下的商旅中收穫到您的滿意和信賴，是我們不懈追求的最高目標，如您所言，酒店此次裝修融入了全新的文創設計理念，通過在樓層公區及客房內分區域營造“空天”展館來烘托航空文化氛圍，給每一位賓客帶來航空航天博物館般的既視感，“館”中的書籍、展品、圖像、投影、音頻與國內外航空航天的歷史人物、飛行器有機的結合，通過聲、光、電等多種現代技術手段，生動地讓下榻的鵬友沉浸在濃厚的航空航天文化氛圍當中，並提供店內航空科普體驗參觀。期待閣下的再次迴歸，願闔家歡樂，人生順意！刘燕娟 市场传讯部经理 深圳深航国际酒店

能與您相逢是一場緣分，能行入您嘅心裏更是一場幸運，很開心陪伴您系呢度過一個美好嘅旅程，感謝您對我哋工作人員嘅稱贊。深情無限，自然體貼，我們一定會繼續努力，期待下次能獲得您嘅五星好評，期待再次同您嘅相遇！劉燕娟 市場傳訊部經理 深圳深航國際酒店

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishe.

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel! We are glad that you had a joyful stay with us Your kind words and support are great motivation for us. Thank you for bringing the air conditioning issue to our attention, we will have the room double checked and make sure it's running properly. Thank you again and hope Shenzhenair International Hotel will be your "home" away from home Looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you had a good time with us! Like mentioned, we are a business-oriented hotel, also the car rental services and airport shuttles are always a plus that make your trip easier! Thank you again for staying with us, and hope Shenzhenair International Hotel be your "home" away from home Looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes.

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes.

深情無限，自然體貼是我們堅守的服務理念。如您所言，酒店地處廣深高速出口處，門口有著多條線路的公車站，對面就是東海繽紛購物廣場，距地鐵車公廟出口和豐盛町商業步行街約10分鐘左右，很是方便。深航毗鄰紅樹林鳥類自然保護區，可在城市綠道、紅樹林濕地及深圳灣畔慢跑騎行，周圍美景繁多。期待與您的再次相遇，願快樂永隨、幸福常伴！顧偉 電商部經理

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, your kind words are truly a great motivation! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. We are thrilled that you enjoyed our services, our themed guestrooms and Kingkoil matresses are also welcomed by many. Thank you again for staying with us, and hope Shenzhenair International Hotel will be your "home" away from home Looking forward to seeing you again Best wishes

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for sharing your stay with us, we are thrilled that you had a good time here at the SZA International Hotel. Our rennovation completed in 2022, and our themed guestroom areas are welcomed by many. We are so pleased that you enjoyed little plane soaps, it's one of our classic items Hope SZA Internaitonal Hotel will become your "home" away from home. Looking forward to seeing you again. Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for sharing your stay with us, we are thrilled that you had a good time here at the SZA International Hotel. Our rennovation completed in 2022, and our themed guestroom areas are welcomed by many. Hope SZA Internaitonal Hotel will become your "home" away from home. Looking forward to seeing you again. Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear Valued Guests,Thank you for staying with us at Sheratonair International Hotel. We would like to express my sincere appreciation to you for taking time to share your valuable comment with us. We have shared your comments to management team and would be follow-up immediately. Please rest assured that we will look into every possible way to improve our guest service experience. We look forward to having you back again in the near future! Thank you for your kind understanding.Best Regards!Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear Guest， Warm greetings from the Shenzhenair International Hotel Shenzhen. Thank you so much for your heartwarming feedback. We are extremely delighted to hear that you enjoyed your stay with us. All of us look forward to the pleasure of welcoming you back in the future. Best regards

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

Dear Guest， Warm greetings from the Shenzhenair International Hotel Shenzhen. Thank you so much for your heartwarming feedback. We are extremely delighted to hear that you enjoyed your stay with us, and will certainly pass on your feedback to our team. All of us look forward to the pleasure of welcoming you back in the future. Best regards

Dear valued customer, thank you for choosing Shenzhenair International Hotel, we are glad that you stayed with us! Our hotel has been one of the most iconic local hotels for 18 years, and our major rennovation was completed in 2022. The hotel is surrounded by shopping malls and restaurants, parks, and a 10 mins ride to the bay area Thank you again for staying with us, and looking forward to seeing you again Best wishes, Shenzhenair International Hotel

尊敬的賓客，您好！非常感謝您細心及優質的評價，壹路走來，得到很多朋友的支持和鼓勵，我們別無他求，只想把最好的、最舒適的、最溫馨的居住空間奉獻給每壹位深愛著深航的鵬友們，得您和家人能如此滿意，我們萬分開心，希望深航酒店能成為您的不二選擇，祝您闔家幸福，健康平安！

無意識のうちに、あなたは私たちと出会って、一緒に良い時間を作る。 時間が急いで、人事が変わっても、変わらないのは私たちの誠実さ、私たちの笑顔です 全力を尽くしてあなたのために奉仕する美しい、全力を尽くしてあなたのために奉仕する真心 私たちは絶えず完璧で、絶えず改善してあなたのためにうなずいて、あなたの笑顔を改善しています ここで何気ない瞬間に。 次回のお帰りをお待ちしております。お楽しみください

尊敬的賓客，非常高興看到您對於酒店的喜愛，並在此有壹段愉快的入住經歷！感謝您對酒店設施及環境的肯定和贊許。出門在外，住得舒心是每個旅者的期望，也是酒店服務的終極目標。我們會不斷努力，令您的旅途盡善盡美。我們壹直在追求精益求精的服務，極力體現以賓客需求為中心的最高境界，讓每壹位入住賓客為我們津津樂道，可能在成長的路上還有欠缺，感謝您的指正，我們也將不斷加強培訓，努力將更好的深航酒店服務呈現給您，真誠的期待您的再次入住！

"Dear guest, Warm greetings from the Shenzhenair International Hotel Shenzhen. Thank you so much for taking your time and sharing a review following your recent stay with us. It's our great pleasure to learn that you especially liked the cleanliness of our rooms and facilities. On the other hand, your kind comment regarding the deposit payment caught my atention as well. Please let me express my sincere apologies for the unpleasant experience. I would like to take the chance and explain what happened here: Deposit payments in hotels are common everywhere in China. According to our hotel policy we charge a deposit which consists of the daily room charge and an amount for miscellaneous expenses per day for the entire length of stay. Upon check-out the total amount for the stay will be settled and the deposit payment will be refunded right away.I'm sorry that our online booking partner has not informed you about this policy and therefore the deposit charge came as a surprise for you. Please also accept my sincere apologies for the shortcoming in the interaction you had encountered with our front desk staff during the check-in process. I can only assure you that your poor experience is not something that usually happens as our guest satisfaction is of paramount importance to us. Please rest assured that we will follow up on this matter in order to prevent future occurance. If you need any further assistance, please feel free to contact me at J03220@szahotel.com Again, thank you very much for your review and I hope that you would consider to give us a second chance in the near future on your next trip to Shenzhen to make up for your unpleasant experience this time. Please do let me know if I can be of any assistance with your reservation and preparation for your next stay. Best regards, Stefanie Goetz Business Development Manager (Outbound) Shenzhenair International Hotel Shenzhen"

尊敬的賓客，您好，真誠地感謝您選擇入住深圳深航國際酒店，非常抱歉此次未能給您提供壹個美好的入住體驗。對於您的評論酒店管理團隊十分重視，希望能進壹步與您取得聯系以便認真傾聽您的意見及了解更多細節，懇請您在方便的時候與酒店值班經理取得聯系。賓客的每壹條意見都是酒店提升自我的良好機會，我們必將珍視您的建議，將您的每壹條善意提醒更好地進行針對性改善與提升，以便日後為您提供更優質的服務體驗。祝您工作順利，家庭幸福！劉燕娟 市場傳訊部經理 深圳深航國際酒店

尊敬的賓客，您好！非常感謝閣下選擇入住深圳深航國際酒店，很抱歉由於前臺為您辦理房間續住的問題上沒有處理好，給您帶來了不好的入住體驗，請允許我向您表達最誠摯的歉意！我們會針對您提及的需改善之處認真加以查處與整改，並對員工進行針對性培訓，提高前臺員工的服務意識，以任何時候自然體貼為服務標準，不斷的提升我們的服務品質。感謝閣下給予的寶貴意見和建議，我誠摯邀請您能再次下榻深圳深航國際酒店， 我們將會竭誠為閣下提供優質的服務， 給您帶來滿意、舒心的入住體驗。祝您壹切順利！程方榮 房務部總監 深圳深航國際酒店

Dear guest,warm greetings from the Shenzhenair International Hotel Shenzhen. Thank you for staying with us. We are glad to hear that you enjoyed our breakfast,and apologies for the disappointment of the bathtub during your recent stay.Once again,thank you for your stay and great support. We look forward to welcoming you back in the future. Yours Sincerely