Shorewood hotel guide. Hilton Hotels hotel in Shorewood, Milwaukee

"Great stay! I knew we were getting a complimentary breakfast but I did not know we also got a complimentary dinner! Nice perks."

"Nicely located and easy to get to"

"We enjoyed daily buffet breakfast and happy hour complimentary nightly with our stay! Very nice to enjoy!"

"Clean"

"The hotel is clean and the staff are attentive. The TV’s were out and my door had an issue with the locking mechanism. When I tried to open the door it stuck. Bought it to management attention they said it would be fixed. It wasn’t. 4 days no tv in the room and at one point it took me 10 minutes to get the door open. I will NOT be staying there in the future. If an issue is bought to the attention of management twice and it’s not taken care of then, it seems to be an inconvenience for them and they not concerned about me. "

"Nice room, gym was very nice, food options in the various restaurants were wonderful. The hotel was clean and the room was comfortable. Self parking was easy and convenient. We will stay there again."

"Great, comfortable room. Great Lobby Bar and convenient location. "

"Everything was great"

"I had blood on my bed sheets(which is a red flag on many levels)and they didn’t believe me at first, so I showed them. Once I showed them, I asked for new sheets and they said they didn’t have anymore cleans ones. They didn't even offer to take the sheets, so I took them off myself. Then they said they can't do anything else to help me, but I can speak to the manager the next day to get a discount or refund. I ended up speaking to the manager the next morning and he was extremely rude. He told me if I wasn't happy about the sheets, I should have just went to a new hotel. Mind you this happened at 10pm when I noticed the blood. He was very dismissive and said he couldn't do anything to help me. HORRIBLE customer service!!! Do NOT go here!!"