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"My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended. "

"Good"

"Okay for what you pay for"

"It would have been great if I checked in but our flight left"

"Clean & Great Friendly Staffs"

"We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding. "

"Very good and comfortable"

"I loved our stay with the pool and nice variety at breakfast! I didn’t really go outside of the property because we flew in late and left the next day"