Poolside bar
Check availability

Reviews of Grand Sokhalay Hotel

4.5 out of 5
Grand Sokhalay Hotel
National Road No. 6, Opposite of Cambodian Cultural Village, Siem Reap

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Complain
The service is poor, careless customer. I would like to complain of that hotel even we just take 1 photo shoot wearing wedding dress and they ask us to pay 200$ because of the hotel policy.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a large hotel which worked well for our large group. If we were traveling in a smaller group we would probably prefer a smaller hktel.
Stayed 1 night in Nov 2017
Response from Broseth on 3 Jan 2018
Thank you for taking the time to review us with your compliment here, our hotel also provide best service for small group, if you have small group next time we strongly recommend our property Sokhalay Angkor Resort & Spa. We do hope you will return back someday and we can’t wait to serve you again in the future.

10/10 Excellent

Karen, SAN FRANCISCO, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous and relaxing resort
It had been nearly 10 years since I visited Siem Reap so I was pleasantly surprised to see this well run resort hotel. Grand Sokhalay is huge but it' well staffed and kept in great condition. Our room was in tip top shape, the outdoor pools were beautiful and clean, and the crew were prompt and polite with our requests. I'll definitely return to this resort when I visit Siem Reap again.

10/10 Excellent

gyewon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
감사
Stayed 1 night in Jan 2020
Response from Sievfong on 31 Jan 2020
Dear M/M. Gyewon, Thank you very much for your wonderful compliments which I would definitely share with my team. We are glad that you appreciate the charming details of this historic resort and I hope that you had a great and luxurious stay with us. We look forward to welcoming you back on your return. Yours Sincerely, Sievfong LOK (Mr.) Asst. E-commerce Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel molto confortevole
Staff molto disponibile. Ottimo rappporti qualità prezzo.
Stayed 3 nights in Aug 2018
Response from Sievfong on 29 Aug 2018
Dear Guests, Greeting from Sokhalay Angkor Group, Siem Reap - Cambodia! Thanks you so much for your interesting our property and using our service. we are really appreciate for your comment and satisfied with our service. Thanks you so much. Best Regards, Sievfong LOK (Mr.) Ass. Ecommerce Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Although the service was very good but the room and the overall hotel is kind of old. The bathroom has a lot of mold and stings. The air-condition has an old smell when every time to turn on. I don't think I can go back to this hotel. The rooms don't have sound prove and very noisy everywhere. Also has a lot of big group tour staying such as from China & S. Korea.
Stayed 3 nights in Dec 2017
Response from Broseth on 3 Jan 2018
Thank you so much for your feedback, our management teams have taken extra step of reviewing each guest comment toward our facilities and services to see what we can improve to avoid similar experience that our future guest may encounter.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel y su personal trato impecable
Excelente experiencia, el area de la alberca y la habitacion increible. Todos fueron muy amables