2/10 Sangat Buruk
Aidan
3 Mei 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awful experience. This hotel should be a ONE star. I have stayed in hundreds of hotels and resorts in my life and this has to be one of the worst experiences. I wasn’t alone during my check in, as there was a cockroach checking in beside me on the lobby floor. I told the front desk immediately… the bathroom was full of insects (silverfish), cockroach on my balcony, and despite the hotel advertising that they had Air Conditioning, the AC was not yet turned on (apparently they turn it on in May). The bathroom cleanliness was awful. There was mold across my toilet seat. Upon alerting the front desk the next morning, “Margaret”, she told me that if I had higher expectations then I should have booked another hotel. She was awful and extremely unprofessional! Margaret should NOT be client facing nor in the tourism industry. She cared little for customer satisfaction and shrugged off my concerns completely. The hotel refused to refund me for the night. This hotel is a ONE star, not a THREE star. No air conditioning, poor cleanliness and mold, and cockroach and insect infested. Horrible, do NOT stay here.
Aidan
Menginap 4 malam pada bulan April 2026
