"5 stars for Les Sources
0 stars for Hotels.com
We booked a “Junior Suite” based on the Hotels.com description specifically stating the Junior Suites had a “separate sitting area” with photos showing a separated area with a small sofa and that looked perfect for us traveling with our four-year old so he’d have a bit of his own space for sleeping but still be close by to us.
When we arrived and checked into our room, it was a beautiful room but a normal hotel room shape with no separation at all.
My husband asked at the hotel showing them the booking description and they said no Junior Suites had separate areas and only full Suites did and they didn’t know why the Hotels.com site reflected an inaccurate and misleading booking option - they were incredibly kind and offered two connecting rooms but that wasn’t doable putting a toddler in a room by himself so we stayed with the room we had.
I contacted Hotels.com customer service showing the misleading sale they’d made and asked them to update their post for accuracy and asked for a fair rate adjustment (not a refund as we kept a room). They would not update their inaccurate post and said they could not give a rate adjustment because of the hotel wouldn’t agree to it - my ask was to Hotels.com because they owned the false advertising not the hotel.
In short - LOVED Les Sources and am extremely disappointed in Hotels.com after being a customer for years and can no longer trust any room offering of theirs."
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